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Why are organisations turning to managed IT services?

Honestly, now – is everyday IT really any of your business? Suppose your enterprise competes in production, construction, mining, transport or similar sectors. Your competitive advantage is in your know-how for serving your market. Your IT may be an enabler of operations in your company, yet your IT is probably invisible to your customers.

This begs the question: should an organisation be spending its valuable time and effort on maintaining IT day in and day out, or would it be better to pay for managed services instead and focus on other things that can truly increase sales and profits?

ENSURING IT STILL WORKS REALLY WELL

Turning over the care and feeding of your IT systems to managed services or an external services provider can be a smart move. It requires good planning, execution and monitoring: IT systems that go down or that let hackers in can wreck a company. Good third party managed IT services providers go further than do things right, however.

These managed service providers also work on doing the right things by understanding the business of your organisation and the business logic of your IT, whether in legacy or new systems.

STARTING FROM THESE PREMISES, THE SERVICE PROVIDER CAN ADD VALUE AT SEVERAL LEVELS:

  1. UP TO DATE PATCH MANAGEMENT

    Unexciting perhaps, but definitely essential. Keeping IT systems up to date with recent versions and fixes of operating systems is a mandatory part of sound IT operations. It maintains efficiency, robustness and security. It’s also one of the biggest time sinks for an individual enterprise. Outsourcing this part alone to the right managed service provider can be a major win for an enterprise.

  2. FAST REACTION TIME TO MINIMISE DOWNTIME

    A professional managed IT services company leverages its overall know-how to accelerate problem resolution for each specific client. Many tasks and repairs can be done by authorised technicians remotely and immediately. IT system downtime goes down, while productivity goes up.

  3. IT OPERATIONS REPORTING

    When internal IT teams are already underwater with the maintenance to be done, there is little time left to communicate to their enterprise what they are doing or why it matters. An efficient managed service or external provider can bring in simple yet effective dashboards that link IT indicators and business goals. Maintenance gets done without sapping internal resources, while senior management sees what is going on and if action is needed.

  4. FORWARD IT PLANNING

    The managed IT service provider that knows your business and your systems will also be in a position to help you plan and budget for necessary items to come. The provider can point your enterprise towards the most cost-effective solutions too.

BECOME THE ORGANISATION YOU WANT TO BE

The services above can save time, money and tempers. They also let you and your IT staff get back to using IT to build a better business, instead of spending all your time fixing what was supposed to work anyway. Of course, it’s up to you to put that new-found freedom to good use. However, depending on the managed IT services provider you choose, you may even find your external partner will also contribute ideas about smart ways to get business benefit out of IT, in addition to smart ways to patch your servers faster.

LET’S CREATE A PLAN THAT GIVEs YOU THE OUTCOME YOU NEED.

Register for an initial online discussion over Zoom, phone, or in person. And let’s find out where your business most needs our award-winning services and support.

By analysing your specific needs and priorities, we’ll give you a realistic and practical recommendation on what’s required to accelerate your modern architecture.

Our Senior Consultants will help you evaluate and understand your options, so you can make decisions that benefit both your business and your employees, while mitigating unnecessary risk.​

Combining Strategy, Transformation, Management and Optimisation, we identify and remove the obstacles to a successful outcome, before you even know they’re there.​

The session will cover:

Step 1: Recap and review

Together we’ll examine the steps you’ve already taken in adapting to COVID-19, and review the parameters for the architecture planning you’ll need in place going forward.

Step 2: Shape the
plan

Future-Planning for optimal performance, focusing on effective communication and collaboration, device lifecycle and configuration management and security.

Step 3: Identify your requirements

This is where we clearly identify the steps you need to have in place to develop your Strategic Technology Roadmap to create a Modern Dynamic Workplace. 

Step 4: Get the
report

You’ll receive a high-level report with our recommendations to accelerate your modern architecture, and the next steps for delivering your Strategic Technology Roadmap.

We’ll get you there. Faster.

With a high-level plan in place, you’ll have a clear understanding on the business case, benefits, and high-level budget considerations for your technology platform to accelerate your modern architecture. And you’ll be ready to leverage the Cloud to deliver the services and applications your teams need.

CASE STUDY

Find out what a great MSP relationship should be delivering.

How successful was your business transition to a remote workforce during the COVID crisis? Read how the National Breast Cancer Foundation was able to transition to a remote workforce environment almost overnight, and with 93% employee satisfaction.

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