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Transitioning to a remote workforce in just two days:  Digital lessons from the National Breast Cancer Foundation.

COVID-19 has caused a seismic shift that has forced many organisations to close offices and send employees home. For many, this has created a logistical nightmare. For the National Breast Cancer Foundation (NBCF), they were able to transition their 60 staff to a safe, secure and productive home-working environment almost overnight.

Employees can now securely access patient, donor, and corporate data from their homes, the office and everywhere in between. But such a seamless workforce transition wouldn’t have been an option without the right systems in place…

The challenges leading to a new choice

The National Breast Cancer Foundation is Australia’s leading national body running crucial breast cancer research through public funding. When NBCF’s IT Manager Peter Brooks joined the NBCF in 2019, he encountered a dual challenge for the organisation:

  1. Aging infrastructure, and
  2. An existing IT service provider with a limited vision for innovation.

Peter explains that their previous provider of six years didn’t place much emphasis on planning or strategy. Instead, he describes it as, “A case of ‘just keep plugging the ever constant leaks and keep things running. Not only was that holding the foundation back, it was also making my job a lot harder.” Peter decided it was time to find a technology partner that would leverage as much value from the budget as possible, drive innovation, and help the NBCF transform their patient experiences and outcomes.

Peter needed this new technology partner to separate day-to-day service delivery responsibilities, so he could deliver real value through his own innovative programs rather than simply “keeping the lights on”. That’s when Peter contacted the team at Tecala. Through an in-depth strategy session, the NBCF and Tecala developed an outcome-focused digital transformation strategy.

The transformation process

The methodology for transformation began with what Peter describes as, “Digging deep into the current systems and teasing out what could be improved one case at a time” in the existing infrastructure. Tecala also made recommendations on new monitoring software and more efficient ways of operating and managing IT.

To Peter’s surprise (and relief) the Tecala team, “Didn’t try to sell  over the top enterprise technology we didn’t need. They didn’t inflate prices or underquote things. It was a straight-forward, honest and transparent partnership from day one”. Both teams set to work implementing these changes, freeing up resources and focus for the development of a new patient-facing application.   

“It just so happened that I had to go on Paternity leave in the midst of the project. But I was so confident with Tecala’s team I was able to focus on my family, while they focused on the IT,” even though they had just begun working with us”

A time to adapt

Then came the COVID-19 restrictions, and many organisations began scrambling for solutions to support a remote workforce. In the case of the NBCF, it was mandated early on that staff should work from home. Peter says the NBCF’s transition was close to seamless.

“Even though [Tecala] didn’t know our systems well and didn’t have a lot of time to review our capacity, when COVID-19 hit, they stepped up quickly and transitioned us to a home-working environment. With our previous provider it could take up to a month just to get a quote! But Tecala successfully managed this transition in just a couple of days.”

“When I came back from paternity leave, everyone was working from home. “It was nice to see everything in working order and no staff complaints sitting on my desk,” he says.

Brilliant outcomes for a life-saving cause

With IT now working for NBCF, the team can focus on driving better outcomes for patients and improving the success of research programs. Support tickets, response and resolution times have all significantly decreased.

“More broadly, the systems and platforms Tecala have put in place will help us focus on our new patient-facing application and pursue more innovative ideas and projects,” Peter says. “It’s always a challenge matching the right patient with the right research project, so this new application will allow us to link patients to relevant research projects.”

“Tecala’s Service Delivery Manager has consistently been on top of things and continues to be proactive. We now have 93% positive employee feedback on the services they’re providing. Our team are also experiencing much better profile loading times, so they are more productive.”

“I now realise, that our previous MSP had either left us behind, outgrown us, or had decided we were no longer a priority. With Tecala we know we have a close partnership that will continue to grow as our needs evolve.”

It was a straight-forward, honest and transparent partnership from day one. It’s been an excellent experience.
Peter Brooks
IT Manager at NBCF

We think ahead. With you in mind.

Register for your free strategy session with a Tecala Service Delivery Manager.

Tecala are currently offering strategy sessions to help organisations optimise their own agility, through full-service transformation and innovation of their systems and networks.

While our full strategic technology roadmap engagement is valued at $10,000, we’re covering the cost of the initial discovery session so it’s free of cost and obligation for your organisation.

Your session will cover:

Step 1: Recap and
review

Together we’ll examine the steps you’ve already taken in adapting to COVID-19, and review the parameters for the architecture planning you’ll need in place going forward.

Step 2: Shape the
plan

Future-Planning for optimal performance, focusing on effective communication and collaboration, device lifecycle and configuration management and security.

Step 3: Identify your requirements

Here’s where we clearly identify your Managed Services requirements, to optimise your existing investments and provide appropriate training and support.

Step 4: Get the
report

You’ll receive a high-level report with our recommendations to accelerate your modern architecture, and the next steps for delivering your Strategic Technology Roadmap.

We’ll get you there. Faster.

With a high-level plan in place, you’ll have a clear understanding on the business case, benefits and high-level budget considerations for your technology platform to accelerate your modern architecture. And you’ll be ready to leverage the Cloud to deliver the services and applications your teams need.

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