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Tecala Audits and Assessments

Know how well your technology is performing with complete Audit and Risk assessments.

Ensure your technology is up to the challenge

Tecala’s Technology Audits and Assessments reveal how well you’re using technology to meet your operational objectives and achieve your big-picture vision.

Whether your objective is to boost employee productivity, improve employee job satisfaction, transform customer experiences, or enable your business to take products and services to market faster, your technology needs to be up to the challenge.

To get the performance, scalability and efficiencies they need, most organisations are consuming these IT services from the cloud, which is creating a more dispersed and ubiquitous IT landscape. This is creating so many potential entry points to your business, the scope for potential attack is ubiquitous.

Doubling down on this is the sheer volume of cyber-attacks with threat actors using increasingly sophisticated techniques.

To help you and your team manage this complex landscape, we provide a range of Technology Audits and Assessments to enable you to understand where you are now, where you need to be, and what the most effective strategy will be for getting there.

Get expertise and perspective from a specialised IT partner.

Built for adaptability and change, modern applications, systems, and operations need to achieve many goals through their entire service lifecycle.

Tecala’s Audits and Assessments focus in on the important elements of your technology’s performance, giving you the insight you need to its current state and what it needs to deliver in the future.

Delivered as part of our ITIL-compliant IT Services and Support, we provide a framework for effectively managing your IT services throughout their service lifecycle. This ensures your technology aligns with your business operations, which is essential if you want to ensure your infrastructure, services, and applications are operating at optimal efficiency and performance.

Often dovetailing into a Strategic Technology Roadmap, Tecala’s Technology Audits and Assessments are the best way to kick off an effective ICT strategy. And as a regular check-in procedure, they ensure the ongoing optimisation of your IT services.

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Cyber Security Assessments
M365 Licence Assessment
Cloud Consumption Cost Assessment
Modern Application Assessment
Process Efficiency Assessment
BCP and DR Assessment
IT Service Management (ITSM) Audit

Cyber Security Assessments

Today’s security perimeter is continuously expanding and demands a fresh approach to ensure it is capable of dealing with ongoing threats.

A security assessment doesn’t stop with a single audit. Working in line with methodology and approaches from Essential 8, the Top 18 CIS Security Controls for Cyber Defence, and NIST, Tecala delivers both security consulting and operations expertise to help clients develop a new level of capability.

Through a thorough assessment of your threat landscape, we can accurately assess your exposure to attack. And with better employee awareness and the right support, we can dramatically reduce your risk of attack and its potential impact on your data, your business, and your reputation.

Tecala works in lockstep with you to ensure your Cyber Security is developed in a measurable and reportable way. We’ll develop the right cadence frequency of testing, and the right level of intensity, to align with your individual security concerns and risk position.

M365 Licence Assessment

For many organisations, understanding (let alone managing) their M365 Licences is akin to untying the Gordian Knot. Having purchased Microsoft 365 directly from Microsoft or another IT partner, they often end up with inaccurate and confusing licensing, which results in unnecessary complexity and unnexpected costs.

As a Microsoft Gold Partner, Tecala has the highest certification available for the Microsoft services, applications, and platforms we deliver. With an M365 Licence Assessment our engineers can analyse and provide guidance on operations, configuration, and usage in your M365 subscription.

We can ensure the main sources of confusion and inefficiencies around licence management are identified and rectified, and we can assess which processes can be automated, such as employee onboarding and offboarding procedures (the two prime causes of licence confusion) to ensure optimal efficiency.

This service is recommended if you want to get the most out of your Microsoft 365 investment.

Cloud Consumption Cost Assessment

The Cloud enables you to enjoy a flexible, agile, and cost-effective model of consuming IT. But unless you’re fully aware of your cloud consumption requirements, you can quickly slip into a situation where you’re over-provisioning cloud resources and paying for services you don’t need.

There is no one size fits all IT consumption model, so with a Cloud Consumption Cost Assessment, we’ll ensure your cloud services are provisioned to meet your business needs, your internal capability and capacity, and your budget.

Modern Application Assessment

Modern applications are predominantly cloud-based and are increasingly preferred for their flexibility, scalability, and ease of use. When you’re reviewing and planning for new applications, we’ll assist by reviewing your overall architecture to ensure the modern application can be deployed in a secure way, to deliver the outcomes you need.

We deliver:

  • Standard application reviews from an integration perspective
  • User experience testing and assessment to ensure the applications are effective
  • Security assessment to ensure the integrity of your data is not compromised
  • Integration and automation to ascertain the most effective ways of achieving intelligent process and experience automation

Built for adaptability and change, modern applications need to achieve many goals while always staying secure. Whether your objective is to boost employee productivity, improve employee job satisfaction, transform customer experiences, or enable your business to take products and services to market faster, we ensure your modern applications do what you need them to do.

Process Efficiency Assessment

More organisations are asking themselves: what are we doing with our invoice, contracts, and other document management processes, to achieve optimal efficiency and effectiveness.

Tecala’s Process Efficiency Assessment highlights the potential for cost, efficiency, and human experience benefits. Starting with a short discovery session with a senior consultant, we can gather information and map out the entire process as a visualisation and analysis exercise.

Within this discovery, we look at which parts of the process need the most attention or will deliver the biggest value if automated.

It’s important to map this process out in advance to understand the impact that changing it will have on the rest of the team, as well as on the rest of the business.

BCP and DRP Assessment

The importance of a Business Continuity Plan (BCP) is only truly understood when something goes wrong. Tecala helps you assess how well prepared your organisation is to continue operating in the event of a disruption, such as a power failure, flood, transport strike, or global pandemic!

It’s not just the applications that need to keep running, your staff and their facilities also need to be available and productive.

Closely tied to our BCP is our Disaster Recovery Plan (DRP), which ensures your systems and applications will continue working if there is a problem at a primary location. For a DRP to be effective it must be regularly reviewed – the last thing you want is for the DRP to fail when you need it most.

So, Tecala designs, plans, and audits your BCP and DRP to make sure they will come to the rescue when you need them.

IT Service Management (ITSM) Audit

Once the domain of IT, the concept of IT Service Management (ITSM) is now being applied to many different types of business processes to ensure the roles of incident, problem, change, and request are effectively managed throughout the organisation.

ITSM helps you run your business by ensuring any incident or change is properly tracked and actioned, for maximum operational efficiency. An ITSM Audit will help you get the most out of technology and reduce manual processing of changes through email. Teams will work better together and there are many options for integrating an ITSM system with other operational systems, like networks and servers.

We’ll help assess your ITSM maturity and can work with providers, such as ServiceNow and models including ITIL, to develop a practice within your organisation.

BUSINESS OUTCOMES

Tackle future market shifts and industry changes with agility and minimal disruption.

Our comprehensive range of Audits and Assessments have far-ranging business benefits, beyond the traditional realm of IT.

We’ll help you determine how well prepared your organisation is to deal with many different issues, including the transformation of employee or customer experiences, responding to a security incident, or improving operational efficiencies.

Cyber Security in a cloud-enabled world

Focusing on your communications, use of cloud, and organisational behaviour, we’ll ensure you fully understand your threat landscape so an effective multi-layered Cyber Security strategy can be maintained.

Visibility of the unknown

By planning and simulating incidents, we assess the impact they have on the business so effective business continuity and disaster recovery plans can be properly managed.

Expert industry recommendations

Based on our findings we’ll then lead you through our recommendations and, if necessary, integrate these into your Strategic Technology Roadmap.

Formal documentation of analysis pieces

Tecala’s Audits and Assessments are formally presented to your management team and Board by our Senior Technology Consultants to ensure you fully understand the implications of our findings.

Achieve operational alignment

Taking into consideration modern application usage, process automation, cloud consumption and licensing, we ensure you know your full IT landscape so you can make decisions that are in line with, and in full awareness of, everything else in your organisation that are necessary to achieve your objectives.

Stay on the front foot

Tecala’s Audits and Assessments are formulated to enable you to make informed and educated decisions in relation to your ICT elements. This removes any barriers to progress, innovation, and growth.

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Book an Audit or Assessment

Make the right decisions in relation to your ICT elements

Depending on your unique challenge, we’ll develop the right Audit and Assessment approach to deliver the insight you need.

  • Delivered as part of our ITIL-compliant IT Services and Support, we provide a framework for effectively managing your IT services throughout their service lifecycle.
  • Often dovetailing into a Strategic Technology Roadmap, Tecala’s Technology Audits and Assessments are the best starting place for an effective ICT strategy.
  • And as a regular check-in procedure, they ensure the ongoing optimisation of your IT services.

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CASE STUDY

Client Success – NobleOak

To ensure key systems, applications and network links are fully operational at all times, NobleOak engaged the services of Tecala.

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Frequently Asked Questions

How do I get to know my technology landscape?

  1. Tecala’s Audits and Assessments cover a range of technologies to assess how they operate individually and as a collaborative, inter-connected web that makes up your IT environment.
  2. Delivered as part of our ITIL-compliant IT Services and Support, we provide a framework for effectively managing your IT services throughout their service life cycle.
  3. Often dovetailing into a Strategic Technology Roadmap, Tecala’s Technology Audits and Assessments are the best starting place for an effective ICT strategy.
  4. And as a regular check-in procedure, they ensure the ongoing optimisation of your IT services.
  5. To ensure you know what your current IT state is now, and what your future state could or should be, we’ll make the right recommendations to deliver the ICT infrastructure you need.

With the Audit and Assessment complete, where do I go from there?

  1. Audits and Assessments usually dovetail into a Strategic Technology Roadmap to deliver the most effective strategy for the effective evaluation, adoption, and deployment of technology in your organisation. This will enable you to move forward and innovate with more certainty, confidence, and without technology disappointments.
  2. Once your technology roadmap is in place, it allows you to clearly understand what technology you currently have in place, what needs to be developed and worked on, and what your future state should be.
  3. As a regular check-in procedure, Audits and Assessments ensure the ongoing optimisation of your IT services, allowing you and your teams to be ‘strategic’ when requesting new technology or asking for improvements to current infrastructure.
  4. At Tecala, we define this as having IT in ‘lock-step’ with your long-term business vision, and day-to-day operational objectives.

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