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IT Infrastructure Management

With Tecala as your technology partner you can manage, modernise, and transform your IT infrastructure.

Optimal IT Infrastructure ensures the best performance for your organisation

Tecala specialises in delivering IT Infrastructure Management as part of a broader IT as a Service consumption model. We specialise in this service because it’s particularly relevant for mid-sized organisations that have either outgrown their current technology or service provider, have realised that their IT needs have become too complex for internal teams, or have decided they want enterprise-level IT services at a mid-market budget. 

This holistic and end-to-end approach allows you to outsource the management and continual optimisation of your primary servers and storage infrastructure to us, while you focus on your core business.

We bring together the best balance of talent and operational excellence in capacity planning, management, and monitoring to ensure everything from your storage through to individual workload is "always-on".

Our management portal gives you full visibility of your service, allowing you to set alerts for fault management notification, critical failure, or thresholds being breached via e-mail, SMS, or phone.

And if you ever need hands or feet on the ground – in your offices, you datacentre, or in your remote locations – our onsite consultants and engineers are always available to deliver the additional capability, capacity, knowledge, and expertise when you need it.

Our Managed IT Services

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Managed Services
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Managed IT Support and Service Desk

Australian-owned and managed IT Support and Service Desk. 24/7 IT support from local experts that you can trust.

Managed IT Support and Service Desk

Australian-owned and managed IT Support and Service Desk. 24/7 IT support from local experts that you can trust.

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Application and Mobile Device Management

Optimise your operations in the modern workplace. Application and device management as a service for your Australian organisation.

Application and Mobile Device Management

Optimise your operations in the modern workplace. Application and device management as a service for your Australian organisation.

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Managed Services
29th Sep

IT Infrastructure Management

Bring your IT infrastructure to life. With Tecala you can manage, modernise, and transform your IT infrastructure environment.

IT Infrastructure Management

Bring your IT infrastructure to life. With Tecala you can manage, modernise, and transform your IT infrastructure environment.

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Tecala is an award-winning Managed Service Provider (MSP) in Australia

With our flexible IT infrastructure management services, you’re in control.

Our flexible management model allows you to comfortably hand over as much, or as little, of your infrastructure and network management requirements as you need.

With more of our clients adopting a hybrid IT infrastructure model, it’s likely that your IT infrastructure is everywhere, making its management and ongoing optimisation a complex challenge.

From your data centre to a mix of cloud servers, we make your IT infrastructure work for you, so it can fulfil its most critical objective of driving your business outcomes.

With our expert operational IT infrastructure management, your organisation will stay fully protected against ubiquitous and constantly evolving cyber security threats. You'll also get more from your IT infrastructure investments because we’ll be managing and continuously optimising your infrastructure so it can be your key platform for innovation.

Whatever the nature and scale of your challenge, our Consultancy and Advisory teams will work with your internal leadership teams to ensure everyone in your organisation is invested in the future success and enablement of your business.

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Server Management
Managed Cloud Platforms
Disaster Recovery
Network infrastructure

Server Management

Tecala's server management services keep your platforms running at optimal performance. Servers can be on your premises, hosted by your MSP, or in private and public clouds. Whatever your mix of hosting models, we'll ensure that they're well looked after.

Our server management capability covers:

  • Customer premises server: Windows and Linux
  • Tecala cloud servers: Our private cloud hosting offering
  • Public cloud servers: AWS and Azure
  • Physical or Virtual: Bare metal or VMware

Managed Cloud Platforms

As your data, applications and infrastructure move from on-premise locations and private cloud environments to the public cloud, more clients are passing the management of this infrastructure over to us.

In the modern workplace, IT infrastructure is a hybrid mix of specialised services, all connected via APIs and other direct integration platforms. So Tecala's operational management expertise helps you get the most out of your chosen cloud platform.

Disaster recovery

Disaster Recovery as a Service (DRaaS) is not something you hope to use, but it's a vital component of any ICT strategy. Our service offers an affordable managed solution that ensures availability for mission-critical applications in the event of an unforeseen disaster striking a production infrastructure or facility.

By managing your DR environment, we remove the administrative burden and ensure your recovery plan does exactly what it needs to do when it's needed. With failover for your onsite or cloud-based servers provisioned from our secure Australian data centres, your defined recovery point and recovery time objectives are always met in the event of emergency - thus minimising downtime.

Network Infrastructure

By integrating a broad mix of technologies, including MPLS, NBN, dark fibre, metro ethernet, 4G, and public internet services, we'll deliver and manage your high-speed, highly secure network communications with open, seamless collaboration that can be configured to meet your operational and budget considerations.

When you work with Tecala, you receive a service that goes above and beyond the service levels of a traditional telco carrier. Our fully managed connectivity and collaboration services seamlessly extend your communications platforms from your desktops to your mobile teams in the field, throughout your customer services contact centres, and beyond.

BUSINESS OUTCOMES

Ensure your IT Infrastructure can fulfil the critical objective of driving your business outcomes

Tecala’s Managed Services team makes sure your IT infrastructure works for you, so it can fulfil its most critical objective of driving your business outcomes. We’ll deliver IT infrastructure management services through predictable, monthly OPEX, and your uptime and availability.

Uptime and availability

We’ll keep your servers operating at optimal performance, regardless of whether they are hosted on-premises, through an MSP, or in a private, public or hybrid cloud. Whatever your mix of hosting model, we'll make sure your servers are managed and maintained.

Complete flexibility and peace of mind

We’ve adopted a flexible model to managing IT infrastructure, allowing you to comfortably hand over as much, or as little, of your network management requirements as you need. You decide what you need, and we’ll take it off your hands.

Enterprise-quality for mid-market budgets

Tecala’s specialisation in IT infrastructure management means we deliver Enterprise-quality service, support, and performance in a monthly, OPEX model. This includes hosted DR delivering the benefits without the high infrastructure costs.

Technology aligned with your business plan

With a long-term strategic technology roadmap in place, clearly mapping your IT to your long-term business objectives, you’ll have complete confidence that your IT services will deliver exactly what your business needs.

Proactive, ongoing monitoring and resolution

We deliver capacity and performance monitoring, and incident and problem management, all to guaranteed service levels (SLAs). We also identify network incidents before they can impact your business functions or productivity..

High speed, secure networking

Our modern network management ensures you have the best connectivity between offices and cloud services. Security is built into our services by default, with a multi-layered approach that covers antivirus and managed detection, and response.

Security by default

Tecala’s network and connectivity solutions are kept secure by our powerful, all-in-one cyber security service which detects, disrupts, and remediates known and unknown cyber threats in the cloud.

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Book a Technology Capability Assessment

Why you shouldn't miss this session

We use our Technology Capabilities Assessment to engage directly with you and your teams, to measure how well your existing ICT solutions, services and platforms are meeting your business objectives.

Once we fully understand your business dynamics we’ll provide recommendations on the solutions and long-term strategies you need to ensure your people and business enjoy the very best experiences from your IT platforms, services and applications.

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The 8 essential elements of the Modern Workplace

This white paper explains the importance of embracing a people-first approach to IT with a modern, dynamic and distributed workplace.

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Why your IT platform is essential to your growth strategy: What the investors are looking for

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Frequently Asked Questions

When is IT Infrastructure Management right for my business?

  1. One of the challenges being faced by mid-market organisations is getting access to more secure and complex IT infrastructure that meets the demands of the modern business.
  2. Consuming your IT as a Service gives you immediate access to the knowledge, capabilities, and capacity you need to keep your IT in lockstep with the rate of innovation in the industry today. Especially now with the extreme skills shortages we’re experiencing.
  3. Outsourcing your IT infrastructure management ensures you not only have access to the right technology for your business, but you’re also ensured the highest-performing IT services.

Why is IT Infrastructure Management more cost-effective?

  1. Running an in-house IT department is expensive. And it’s volatile because there’s so much employment mobility in the current market. Let’s assume you have the funds to invest in the kind of leading-edge IT infrastructure you’ll need to compete in the modern environment, you’ll then need a team of specialists to keep each aspect of your IT infrastructure running – hardware, software, and network. The reality is, with the demand and supply of these specialists so mismatched, you’ll likely need to pay huge salaries to your IT professionals.
  2. You can avoid all these costs by choosing to work with an MSP, like Tecala, who can combine a market-leading IT as a Service consumption model, along with local and proactive IT Management, supported by a locally owned and managed SOC.
  3. With Tecala, everything you need is right here. And it’s available for a monthly OPEX fee. This makes the effective management and continual optimisation of your IT Infrastructure a more realistic (and affordable) objective.

Will I have people on the ground if I need them?

  1. Yes. Our Service Operations Centre is owned and operated by Tecala, here in Australia. Our Managed Service Help Desk provides ongoing, proactive support to your people. Being fully ITIL compliant, our service spans the entire IT service lifecycle, from strategy and design through to service support and continual optimisation.
  2. In addition to remote support and our online ICT service desk, our managed IT support services capability can easily extend to your onsite locations.
  3. When you need hands and feet on the ground – in your offices, datacentre, and the remote locations from which your team are increasingly working – our onsite services and support teams will step in and deliver what you need.
  4. Often operating as an on-demand managed services capability that extends to your own locations, Tecala consultants and engineers provide you with the additional capability, capacity, knowledge, and expertise when you need it.

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