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Everyday millions of people interact with government agencies, and the opportunities to improve service delivery is endless.
Government agencies have a duty to provide citizen and public administration services in an efficient way and today’s consumer-facing applications must be as available and easy to use as any other online service.
Traditional government processes are very paper-based, but in recent years the move to digital has transformed how services are delivered.
With digital licenses being rolled out in some states, people have an expectation that government should be as easy to deal with as using a mobile app. Internal, browser-based and mobile government solutions must all be intuitive and effective.
The challenge many agencies face moving traditional processes to digital is having the right infrastructure in place to facilitate the transformation. The blend of maintaining legacy technology platforms while being innovative with new ways of working is a complex one. The place to begin is with a local, state or Australian government ICT strategy.
Tecala’s innovative government solutions help agencies deliver innovative and transformative services, while maintaining the best customer experience and data security available. We develop and deploy public sector IT solutions that are robust, reliable and secure.
Agencies are generating more and more data, but in many cases, it is not integrated and hence cannot be used by various applications.
We work with agencies to maximise the use of government data and ensure they have a clear path to modern and innovative citizen services.
Tecala’s AI-Powered Solutions are designed to empower your people. Combining automation, data, and AI services in a safe, secure, and effective way, our solutions are geared towards the specific needs of mid-market organisations.
Tecala’s AI-Powered Solutions are designed to empower your people. Combining automation, data, and AI services in a safe, secure, and effective way, our solutions are geared towards the specific needs of mid-market organisations.
Tecala’s Intelligent Automation Solutions deliver effective ways to streamline your operations and reduce costs. Plus, they release your employees from repetitive, mundane, and inefficient tasks. Empower your employees, boost productivity, and drive efficiencies with intelligent automation.
Tecala’s Intelligent Automation Solutions deliver effective ways to streamline your operations and reduce costs. Plus, they release your employees from repetitive, mundane, and inefficient tasks. Empower your employees, boost productivity, and drive efficiencies with intelligent automation.
Tecala’s mobile solutions are developed to support your teams in mobile work environments, and rural and remote locations. Harnessing automation, data, and AI to deliver rich and interactive mobile experiences.
Tecala’s mobile solutions are developed to support your teams in mobile work environments, and rural and remote locations. Harnessing automation, data, and AI to deliver rich and interactive mobile experiences.
We develop conversational chatbots to improve your customer experiences by delivering a first point of contact for routine enquiries. They also assist internal employee as they seek quick and convenient answers to HR, IT support, or payroll enquiries.
We develop conversational chatbots to improve your customer experiences by delivering a first point of contact for routine enquiries. They also assist internal employee as they seek quick and convenient answers to HR, IT support, or payroll enquiries.
We use our Technology Capabilities Assessment to engage directly with you and your teams, to measure how well your existing ICT solutions, services and platforms are meeting your business objectives.
Once we fully understand your business dynamics we’ll provide recommendations on the solutions and long-term strategies you need to ensure your people and business enjoy the very best experiences from your IT platforms, services and applications.
This white paper explains the importance of embracing a people-first approach to IT with a modern, dynamic and distributed workplace.
Why a people-first approach to technology and the experience it delivers is so important to modern dynamic businesses.
