Incident Response, Data Loss and Incursion Forensics

Real-time and proactive security management. Keeps you informed & puts you firmly in control.

If an incident does occur, we ensure a quick, effective and long-lasting response. 

Tecala delivers industry-leading digital forensics, investigation and response tools and techniques to ensure your business can respond to incursions quickly and effectively. 

Our Digital Forensics and Incident Response teams enable you to develop a clear directive and plan regarding how your team will act in the event of an attack, to enable you to limit the operational disruption or the financial and legal repercussions of an incident.  

Threat actors are relentless in their pursuit to exploit high-value targets. In addition to the growing sophistication of ransomware, threat actors are also evolving the techniques they’re leveraging to launch attacks. Within the past year, we have seen increasing instances of adversaries relying on the ransomware-as-a-service model and double extortion to guarantee payment. 

These complex attack tactics require equally complex recovery solutions. This is intensified by the fact that, when responding to an incident, time is of the essence, as a delayed, uncoordinated or muddled response could cost millions. According to Forbes the average recovery cost from ransomware attacks more than doubled in 2020 compared to the previous year*.  

Even though organisations must do everything in their power to reduce the threat of attacks, it’s equally important to have an effective strategy in place to respond to incidents.

Make security a strategic enabler with Tecala’s managed IT security services FOR YOUR AUSTRALIAN BUSINESS

We ensure a rapid and effective response to cyber security incidents

Our Incident Response, Data Loss and Incursion Forensics services are available through our SOC team as an emergency incident response support service, or as an ongoing incident response retainer.

If an incident or disaster does strike, you’ll need an incident response partner that can respond fast. our teams deliver the fastest response times in the industry. It’s the difference between an incident being allowed to run its course and potentially cripple your entire organisation, or it being identified, quickly contained, and fully resolved in a matter of hours.

As the #1 Mid-Market MSP in Australia, Tecala delivers the highest levels of support, market-leading expertise, and the most innovative technologies for digital forensics and recovery. Enabling your day-to-day business activities to resume as fast as possible with all the relevant data.


Incident Response
Data Loss and Incursion Forensics
Security Assessment

Incident Response 

Tecala’s Incident Response team provides an end-to-end incident response that not only stops attackers but supports remediation and recovery to ensure the root causes of the attack or breach are fixed and the chance for recurrence is eliminated.

In collaboration with our Consultancy and Advisory teams, we ensure your response satisfies your reporting obligations and assist you with communicating the findings to your local law enforcement teams. 

By managing your initial response, and then consolidating all information and learnings relating to the incident, we can recover and restore the systems with all the relevant data, enabling you to return to business as usual as soon as possible. In this way we implement the lessons learned to strengthen your security policy and approaches.

Data Loss and Incursion Forensics 

Tecala has a team of computer forensic practitioners with decades of experience serving different Government departments and Fortune 500 companies. 

Our team has their eye on the glass 24/7 to collect, process, preserve, and analyse computer-related evidence in support of your corporate communications and cloud infrastructure, and how data flows through the organisation.  

Partnering with your internal teams we help identify your network vulnerabilities and then develop ways to mitigate them. Our team delves deep into your corporate network, your systems and operations, PCs and mobile devices to find evidence of criminal activity or potential threats. 

Security Assessment

To understand how to deliver the most effective Incident Response we first need to assess your risk profile and understand your existing systems and operations and to decide on the most effective response.

To help your organisation act fast to reduce the impact of an attack, we highly recommend running a tailored Security Assessment with one of Tecala’s Senior Cyber Security Specialists.


Ensure you have an expert response to critical security incidents.

Effective incident response quickly brings control and stability to an otherwise chaotic situation. Should a breach occur, we ensure your organisation can respond, consolidate, learn from, and ensure an effective recovery as quickly as possible.

This enables your business continuity plan to be in line with your cyber security policy and governance and ensures your operations are back up and running as soon as possible.  

A rapid and effective response – in just 4 hours 

If the worst-case scenario does happen, Tecala orchestrates events to ensure you effectively contain, respond, and remediate. When you’ve been breached, every second counts so we make 4-hour threat suppression possible, remotely, anywhere in Australia.

Experience and expertise are everything 

A battle-tested response against real-world threats ensures attackers are quickly contained and incidents fully resolved. If disaster strikes, having a team of experts by your side is essential. 

Minimise costs and reputational damage 

Tecala ensures any incident limits business disruption. We reduce the cost of managing the situation and help ensure your reputational damage is kept to a minimum.

End-to-end visibility for an effective response 

We deliver visibility and remote triage for forensic analysis, evidence capture, and incident recovery across networked servers and endpoint workstations. End-to-end your business is covered. 

Real-time assessment and forensics ensure learned lessons lead to enhanced security 

Partnering with the leading vendors we have a team of computer forensic practitioners with decades of experience serving Government departments around the world and Fortune 500 companies. 

Simplify regulation and compliance 

We give you the ability to respond to threats or incursions, which in turn gives you complete control of, and confidence in, the integrity of your data and the efficacy of your security systems, procedures, and protocols. This makes staying compliant much easier to manage.


Assess your vulnerability to attack. Protect your reputation.

Working to a risk assessment matrix, we’ll clearly identify where your business is most susceptible to breach or attack.

As cyber security providers, our assessment follows 3 Steps:

  1. Where and how your business operations create your potential for risk.
  2. We’ll explain the two primary security frameworks and how to apply them to your organisation 
  3. Define next steps: Achieve peace of mind with a tailored Strategic Security Roadmap for your business 

Don’t be tomorrow’s headline. Book your session today.  


A ‘Shot in the Arm’ for Cyber Security 

Businesses and practitioners alike need a ‘pick-me-up’ – a confidence booster to get back on top of security risks and challenges, and to stay there. Let the Tecala Cyber Security Report be your stimulus for change. 


Tactical Experts Driving Success for Ransomware Gangs 

We enter a new cybercrime world as tactical experts evolve their attacks through the formation of a cooperative cybercrime marketplace that is far more efficient than what most organisations are prepared for.

Frequently Asked Questions

What are some examples of incursions or attacks?

  1. In addition to the growing sophistication of ransomware, threat actors are also evolving in the techniques they’re leveraging to launch attacks. Within the past year, we have seen increasing instances of adversaries relying on the ransomware-as-a-service model and double extortion to guarantee payment. 
  2. In the SolarWinds incursion TechTarget explains that: “Hackers used a method known as a supply chain attack to insert malicious code into the Orion system. A supply chain attack works by targeting a third party with access to an organization's systems rather than trying to hack the networks directly.”  
  3. More recently, in the Kaseya VSA compromise in July 2021, ransomware attacks were carefully orchestrated to incite as much chaos and instability as possible. According to ZDNet reporting at the time: “Attackers carried out a supply chain ransomware attack by leveraging a vulnerability in Kaseya's VSA software against multiple managed service providers (MSP) – and their customers.”  

What are the benefits of incident response?

  1. Using a multi-layered approach to cyber security, that integrates endpoint detection and response (EDR) and extended detection and response (XDR), along with human-empowered managed threat hunting and intelligence, you’re going to have a strong cyber defence strategy. But if an attack is successful, an incident response plan will enable you to mitigate the impact of an attack, remediate vulnerabilities, and secure your overall organization quickly and in a coordinated manner.

Should I be outsourcing my incident response?

  1. It comes down to whether you have the internal capability and expertise to coordinate and align the resources required to minimise the impact of a cyber-attack and restore operations as quickly as possible.  
  2. Also, do you have the capacity to draw these key people away from other essential IT services within the organisation? Depending on the answer to these questions you’ll have an idea of the risk to the organisation of a cyber-attack causing serious damage.   
  3. Partnering with a Managed Cyber Security specialist, like Tecala and our Cyber Security Vendors, gives your organisation access to manpower, tools, and resources as and when you need them to efficiently tackle the issue and minimize its impact on your operations.  
  4. Because we specialise in Incident Response and Data Loss and Incursion Forensics, and because we’re dealing with incidents every day, we’re well placed to identify potential threat vectors applicable to your organisation and develop strategies to quickly respond to them. 

Why are data loss and incursion forensics important? 

  1. If an attack does breach your cyber security defences, you’ll need it to be identified and remediated as soon as possible – i.e., before it’s able to carry out its complete ‘threat act’.  
  2. Data loss and incursion forensics deliver end-to-end investigations into your data flows through your corporate communications network, allowing you to identify and suppress cyber security incidents.  
  3. Using tools like XDR in your environment delivers instant access, detection, and containment capabilities, allowing you to get back to business as quickly as possible.  

Are data loss and incursion forensics a type of AI? 

  1. AI-powered technologies make digital forensics more impactful. Artificial Intelligence and Machine Learning, both delivered as part of Tecala’s Intelligent Business Practice can be used to maximise the accuracy of digital data loss and incursion forensics enabling the identification of more incidents and leading to their timely resolution.  


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