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Take a look at the current careers available at Tecala.

Join our Team

Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating.

We are passionate about what we do, how we do it, and most importantly, why we’re doing it. And we’re just as hungry for your growth and success as we are for ours. In fact, the two should go hand in hand.

At Tecala, we’re proud to be a Great Place To Work Certified organisation and to have been listed in Australia’s Best Workplaces in Technology List. These accolades reflect our commitment to fostering an environment where our team can thrive. We’re always looking for incredible talent in full-time, part-time, and freelance capacities. If Tecala sounds like the kind of business you’d like to be a part of, let’s chat!

Get in touch today.

Current opportunities

Sydney, NSW

Solution Consultant

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

who are you?

Our Solution Consultants balance technical understanding with commercial savvy, with each Consultant being an integral part of our team. Your strong background in solution design, encompassing Private/Public Cloud, SaaS, Identity Management, Mobility, Managed Services and Digital Transformation, ensures you’ll be no exception, with these skills eclipsed only by your unrivalled customer focus. Distilling and communicating the advantages of a complex architecture in a concise delivery will be a core strength and will add direct value to customer engagement.

You enjoy the finer, consultative things, delivering ICT strategies and roadmaps, along with direct involvement in sales opportunities and interaction as to our future product roadmap via direct interaction with the individual product owners.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • Comparable experience in solution design and/or consulting capacity.
  • Demonstrable commercial understanding concerning solution deliverables.
  • Extensive exposure to Cloud; private, public & hybrid.
  • Proven presentation skills, be it in technical workshops, ICT roadmaps or tailored documentation.
  • Engagement prowess, up to and including C-Level officers.
  • Aural and authoring capability like no other.

The ‘maybes’:

  • Extensive technical capability throughout the Microsoft stack.
  • Prior product development expertise.
  • You know what Cloud fits where.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A collaborative, supportive, and enthusiastic team.
  • Hybrid work environment and flexible working policy.
  • Access to Career Pathways so you can continue building a career with us.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • How many years’ experience do you have as a Solutions Consultant?
  • Which of the following statements best describes your right to work in Australia?
  • Do you have technical pre-sales experience?
  • What’s your expected annual base salary?
  • How many years’ experience do you have in the IT industry?

Service Delivery Coordinator

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

Are you looking to take the next step in your career with a role that paves the way to becoming a Service Delivery Manager? As a Service Delivery Coordinator, you will play an essential role in supporting our Service Delivery Managers by generating and collating monthly reports, delivering reports to smaller customers, and preparing ‘Welcome Packs’ to ensure a smooth onboarding experience for new clients.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • Design, develop and implement ServiceNow solutions that meet business requirements and are in alignment with ITSM best practices.
  • Develop, maintain and enhance ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and reports.
  • Ensure ServiceNow platform stability by conducting maintenance activities and applying necessary updates and patches.
  • Provide technical support for ServiceNow incidents, problems and service requests.
  • Collaborate with other teams to integrate ServiceNow with other systems and tools.
  • Participate in the creation of technical specifications, design documents and test plans.
  • Stay up to date with emerging trends and technologies in the ServiceNow space.

The ‘Nice to haves’:

  • Bachelor’s degree in Computer Science, Information Systems or related field.
  • At least 3 years of experience administering and developing in ServiceNow.
  • Strong technical skills in ServiceNow development, including experience with workflows, business rules, UI actions, client scripts, notifications, and integrations.
  • Experience with ITSM, ITOM, HR Service Delivery, or other ServiceNow modules.
  • Strong understanding of ServiceNow data models, scripting, and security.
  • Ability to communicate technical concepts to non-technical stakeholders.
  • Excellent problem-solving skills and attention to detail.
  • ServiceNow Certification(s) is a plus.

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • Tecala is certified as a Great Place to Work in 2023 and 2024.
  • Tecala is recognised in Australia’s Best Workplaces™ in Technology 2024 List.
  • Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A company that lives and breathes its Employee Value Proposition (EVP).
  • A collaborative, supportive, and enthusiastic team.
  • A competitive remuneration package – including performance-based bonuses.
  • Hybrid work environment and flexible working policy.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • How many years’ experience do you have as a Service Delivery Coordinator?
  • Which of the following statements best describes your right to work in Australia?
  • What’s your expected annual base salary?
  • How much notice are you required to give your current employer?
  • What’s the highest level of ITIL qualification you have completed?
  • Do you have experience in administration?

Service Desk Team Leader

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

Reporting to the Operations Manager, this role’s primary functions are to provide mentoring support for Service Operations Centre (SOC) staff, third level escalation support functions to Tecala’s customers and internal divisions and managerial support to the SOC Manager.

Ensure the SOC team understands and meet agreed SLA’s, and KPI’s through regular feedback and coaching. Act as an internal technical reference point for colleagues; and liaise with vendors and external service providers concerning service levels. Work functions are a mixture of reactive and proactive items, with a key focus for the role being the ongoing enhancement of staff and systems, driving greater proactive activities as a result of diminished reactive items, through up-skilling, automation and systemisation.

Additional Duties:

  • Technical Escalations from SOC engineers.
  • Technical mentoring of direct report and the wider SOC engineers.
  • Delivery of Managed Services projects with assistance from the PMO.
  • Monitoring, analysis and review of the available monitoring toolsets.
  • Process improvement focusing on tools, hardware and software used by the SOC.
  • Timely recording of all activities within the company’s ITSM platform.
  • Occasional service delivery management and presales tasks.
  • Maintaining CSAT/NPS above 80% per calendar month.
  • Maintaining customer uptime of 99.5% per month or greater.

WHAT WE’RE LOOKING FOR…

THE ‘MUST HAVES’:

  • Previous experience in leading teams.
  • 2+ years’ experience operating as a Team Leader.
  • Strong skills in written and verbal communication.
  • Sound understanding of ITIL Framework.
  • Strong understanding and management of key Service Desk reporting metrics for managing performance/output and quality.
  • Demonstrated customer focus with a capacity to deliver innovative service improvements.
  • High level technical skills and experience in MS windows, O365, Citrix VMware and networking.
  • Recognised certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • A thorough understanding of service management / ticketing tools.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Service Desk Team Leader?
  • Do you have customer service experience?
  • What’s the highest level of ITIL qualification you have completed?
  • How many years’ experience do you have in the IT industry?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a Technical Support Staff?

Business Development Manager – Automation, Data and AI

WHO ARE WE?

Tecala is an innovative, agile, and experienced technology and IT services partner in Australia. We provide leading edge technology and IT solutions to mid-market companies across Australia.

In the Tecala Automation, Data and AI division we specialise in providing cutting-edge solutions that intersect the worlds of Automation, Data, and AI that allows companies to supercharge their business operations.

We are dedicated to delivering transformative and strategic capabilities that empower businesses to thrive in a digital-first world.

about THE ROLE

We are seeking a driven Business Development Manager to join our dynamic Automation, Data and AI division.

As a pivotal part of our team, your primary role will be to generate new business opportunities, focusing on innovative and tailored solutions that meet the unique needs of our clients.

This position is ideal for a true hunter with a passion for technology and a proven track record in sales excellence.

Specifically, in this role you’ll:

  • Identify and cultivate new business opportunities through strategic prospecting and networking.
  • Develop and maintain strong relationships with potential and existing clients.
  • Understand client needs and develop tailored proposals that provide clear, innovative solutions.
  • Collaborate with technical teams to ensure that proposals meet both client expectations and company standards.
  • Work closely with our Marketing team to create and execute innovative marketing campaigns that enhance brand visibility and engagement.
  • Negotiate and close deals while ensuring compliance with all contractual and regulatory requirements.
  • Achieve and exceed monthly and quarterly sales targets.
  • Represent Tecala at industry events and conferences.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Competitive commission plan.
  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • How many years of business development experience do you have?
  • How many years’ experience do you have as a business development manager?
  • Do you have experience in a sales role?
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience in a role which requires relationship management experience?
  • What’s your expected annual base salary?
  • How many years of B2B sales experience do you have?
  • How much notice are you required to give your current employer?

Support Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • A genuine “customer first” focus.
  • Demonstrated experience working in comparable Service Desk position.
  • Strong communication and interpersonal skills.
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers.
  • Good time management, strong analytical and problem-solving skills.
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

The ‘Nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes.
  • ITIL Foundations accreditation.
  • Current industry or tertiary qualifications.
  • Experience within a System Integrator or Managed Services provider.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Are you available to work on a rotating roster?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • How much notice are you required to give your current employer?

Systems Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability is essential to the business’s success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • How many years’ experience do you have as a systems engineer?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a support engineer?
  • Are you available to work on a rotating roster?

Norwest, NSW

Accounts Clerk

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

This role reports to the Chief Financial Officer. It is responsible for accurately completing various tasks, including accountability and all tasks related to Accounts Payable, Amex and VISA expenditure, Expense Claims and the related systems and processes, including Fixed Assets and FBT reporting. Occasionally, other accounting tasks may be required to fulfill monthly accounting functions and other administrative duties, such as answering phones and handling accounting inquiries.

In this role, you’ll be responsible for a variety of accounting and administrative tasks, including:

  • Accounts Payable management and processing on a timely basis, including management of payment runs and cash flow forecasting.
  • Supplier relationship management, managing supplier enquiries, supplier statement reconciliations and resolving any pricing and invoice discrepancies.
  • Amex and VISA card processing and payment.
  • Expense Claims processing.
  • Accounting and management of Fixed assets.
  • Accrual accounting.
  • FBT reporting.
  • Management of all Accounts Payable systems and improvements – TRAILD, Prospend.
  • Supplier Master Data Management – creating new suppliers and maintaining current information and contacts.
  • Management of accounts email box.
  • Answering incoming calls (ad hoc from time to time).
  • Other duties as requested by your manager.

To be a great fit, you’ll have

  • Minimum 5 Years’ Experience: Demonstrated experience in Accounts Payable, expenses, accruals and fixed assets coding.
  • Education: TAFE or University qualifications in bookkeeping.
  • Microsoft Excel: Intermediate to advanced skills.
  • Excellent Communication Skills.
  • Attention to Detail.
  • Prioritisation and Multi-tasking.
  • Time Management.
  • Problem-solving Skills.
  • MYOB Advanced desirable.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development. We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • How many years’ experience do you have as an accounts clerk?
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience using Microsoft Excel?
  • How many years of accounts payable experience do you have?
  • What’s your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Do you have experience using MYOB?
  • How many years’ experience do you have as a MYOB Advanced Consultant?

Melbourne, VIC

Support Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

WHAT WE’RE LOOKING FOR…

 The ‘Must haves’:

  • A genuine “customer first” focus.
  • Demonstrated experience working in comparable Service Desk position.
  • Strong communication and interpersonal skills.
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers.
  • Good time management, strong analytical and problem-solving skills.
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

The ‘Nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes.
  • ITIL Foundations accreditation.
  • Current industry or tertiary qualifications.
  • Experience within a System Integrator or Managed Services provider.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Are you available to work on a rotating roster?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • How much notice are you required to give your current employer?

Systems Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability is essential to the business’s success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • How many years’ experience do you have as a systems engineer?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a support engineer?
  • Are you available to work on a rotating roster?

Our Recruitment Process

Applying
Reviewing Applications
Shortlisting
Competency/Knowledge Assessments
Interviews
Offer
Onboarding

Applying

Before applying we recommend you download and read the Job Advertisement so you understand more about the role. To apply you will need to complete an online application form, attach your cover letter, resume, and any supporting documents.

Reviewing Applications

We pay attention to ensure we give all applications fair consideration. We will look at your experience and skills to see if you are potentially suitable for the position. Reviewing all the applications can take a couple of weeks so please bear with us – we will be in touch.

Shortlisting

If you’re shortlisted, our talent team will contact you for a phone screen interview. The phone screen interview will last approximately 20 minutes and we will go through your work experience, skills and knowledge, salary expectations, notice period.

Competency/knowledge assessments

Depending on the role. You may be invited to complete technical knowledge or behavioural assessments. It could take up to 1 hour to complete and primarily assess your suitability for the role.

interviews

The first formal interview will involve getting to know you, your skills and experience to date, and your technical ability and knowledge based on key criteria of the role. This session can take up to an hour and maybe in person or video call. You may be asked to complete an activity or come in for a second interview.

offer

After a successful interview, our Talent team will be in touch advising of our intention to make an offer. Before a final offer, we will conduct professional referee and background checks. With your permission we may also need to do some other pre-employment checks, ie: police check – depending on the position.

onboarding

If you have made it this far – Congratulations! We aim to select the best possible candidates with diverse skills and perspectives that represent our audiences. We look forward to working with you!

What we can offer you

We know our success to date has been due to our employees, and as such, we put our people at the heart of everything we do.

Employee Referral Bonus of $1,500
Access to learning and development opportunities
Birthday Leave
Health and Wellbeing Days
Reward & Recognition Program
Performance based bonuses and incentives
Education Assistance Program including paid study leave
Flexible work arrangements and remote work options
Employee Assistance Program (EAP)
Fresh fruit, snacks, sparkling water on tap & great coffee
Social Club
Discounts for IT purchases

Want to enquire about a career at tecala?

Reach out to our friendly Talent Acquisition team to set up a time to chat.