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Take a look at the current careers available at Tecala.

Join our Team

Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward thinking businesses, that share our vision of a future where technology is the enabler of bolder, faster and smarter ways of operating.

We are passionate about what we do, how we do it, and most importantly, why we’re doing it. And we’re just as hungry for your growth and success as we are for ours. In fact, the two should go hand in hand.

We’re always looking for incredible talent in full-time, part-time, and freelance capacity. If Tecala looks like the kind of business you’d like to be a part of, let’s chat!

Get in touch today.

Current opportunities

NSW

Support Engineer – Sydney

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • A genuine “customer first” focus.
  • Demonstrated experience working in comparable Service Desk position.
  • Strong communication and interpersonal skills.
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers.
  • Good time management, strong analytical and problem-solving skills.
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

The ‘Nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes.
  • ITIL Foundations accreditation.
  • Current industry or tertiary qualifications.
  • Experience within a System Integrator or Managed Services provider.

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • Tecala is certified as a Great Place to Work 2023.
  • Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A company that lives and breathes its Employee Value Proposition (EVP).
  • A collaborative, supportive, and enthusiastic team.
  • A competitive remuneration package – including performance-based bonuses.
  • Hybrid work environment and flexible working policy.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

 

Your application will include the following questions:

  • Which of the following statements best describe your right to work in Australia?
  • What’s your expected annual base salary?
  • How much notice are you required to give your current employer?
  • How many years’ experience do you have as a support engineer?
  • Are you available to work on a rotating roster?
  • Do you have technical support experience?

Support Engineer – Norwest, Hills District

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

About the job

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

WHAT WE’RE LOOKING FOR:

The ‘Must Haves’:

  • A genuine “customer first” focus
  • Demonstrated experience working in comparable Service Desk position
  • Strong communication and interpersonal skills
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

The ‘nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes
  • ITIL Foundations accreditation
  • Current industry or tertiary qualifications
  • Experience within a System Integrator or Managed Services provider

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • Tecala is certified as a Great Place to Work 2023.
  • Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A company that lives and breathes its Employee Value Proposition (EVP).
  • A collaborative, supportive, and enthusiastic team.
  • A competitive remuneration package – including performance-based bonuses.
  • Hybrid work environment and flexible working policy.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

Your application will include the following questions:

  • What’s your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Which of the following statements best describe your right to work in Australia?
  • How many years’ experience do you have as a support engineer?
  • Do you have technical support experience?
  • Are you available to work on a rotating roster?

Administration Assistant – Sales Support & Finance – Norwest, Hills District

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

Reporting to the Sales Support Team leader, you will serve as a vital support resource for the Sales Support and Finance team, gaining exposure to a variety of significant projects involving multiple stakeholders.

The successful candidate will be responsible for:

  • Ensure the accuracy of data through validation and organisation.
  • Oversee the smooth processing of orders and obtain necessary approvals.
  • Efficiently manage backorders and provide timely ETA updates.
  • Skilfully coordinate deliveries, proactively addressing issues.
  • Maintain up-to-date customer contact details.
  • Responsively address customer inquiries and provide excellent service.
  • Collaborate seamlessly with various internal teams to support operations.
  • Take charge of Accounts Receivable and collections.
  • Investigate and resolve billing disputes following company guidelines.
  • Carry out general office administration tasks.
  • Adapt to specific tasks related to projects and other directives from your manager.

WHAT WE’RE LOOKING FOR:

The ideal candidate possesses the following qualifications and attributes:

  • A minimum of 1 year in an administrative or executive assistant role.
  • Proficiency in Microsoft Office Suite and strong computer skills.
  • Exceptional attention to detail, effective time management, and prioritisation skills.
  • Excellent customer service, communication, and telephone etiquette.
  • Capacity to perform under pressure.
  • High motivation, a positive attitude, and willingness to learn.
  • Comfortable working both independently and as part of a team.
  • Collaborative and solution-oriented approach.
  • The ability to cultivate strong relationships across the organisation.
  • Demonstrates initiative and strong problem-solving skills.
  • Alignment with our operating principles.

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • Tecala is certified as a Great Place to Work 2023.
  • Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A company that lives and breathes its Employee Value Proposition (EVP).
  • A collaborative, supportive, and enthusiastic team.
  • A competitive remuneration package – including performance-based bonuses.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

Should you be excited about the opportunity to really make a difference within a business, meet the musts and tick some maybes, don’t delay, send a cover letter and your resume through and start the next step of your career.

No agencies please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have experience in administration?
  • How many years’ experience do you have as an Administration Support Officer?
  • What’s your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Which of the following Microsoft Office products are you experienced with?
  • Which of the following statements best describe your right to work in Australia?

VIC

Support Engineer – Melbourne

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

Providing onsite support on customer premises located in the Melbourne CBD, engaging directly with onsite staff members, providing technical assistance. As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

WHAT WE’RE LOOKING FOR…

 The ‘Must haves’:

  • A genuine “customer first” focus.
  • Demonstrated experience working in comparable Service Desk position.
  • Strong communication and interpersonal skills.
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers.
  • Good time management, strong analytical and problem-solving skills.
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

The ‘Nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes.
  • ITIL Foundations accreditation.
  • Current industry or tertiary qualifications.
  • Experience within a System Integrator or Managed Services provider.

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • Tecala is certified as a Great Place to Work 2023.
  • Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A company that lives and breathes its Employee Value Proposition (EVP).
  • A collaborative, supportive, and enthusiastic team.
  • A competitive remuneration package – including performance-based bonuses.
  • Hybrid work environment and flexible working policy.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

 

Your application will include the following questions:

  • Which of the following statements best describe your right to work in Australia?
  • What’s your expected annual base salary?
  • How much notice are you required to give your current employer?
  • How many years’ experience do you have as a support engineer?
  • Are you available to work on a rotating roster?
  • Do you have technical support experience?

Our Recruitment Process

Applying
Reviewing Applications
Shortlisting
Competency/Knowledge Assessments
Interviews
Offer
Onboarding

Applying

Before applying we recommend you download and read the Job Advertisement so you understand more about the role. To apply you will need to complete an online application form, attach your cover letter, resume, and any supporting documents.

Reviewing Applications

We pay attention to ensure we give all applications fair consideration. We will look at your experience and skills to see if you are potentially suitable for the position. Reviewing all the applications can take a couple of weeks so please bear with us – we will be in touch.

Shortlisting

If you’re shortlisted, our talent team will contact you for a phone screen interview. The phone screen interview will last approximately 20 minutes and we will go through your work experience, skills and knowledge, salary expectations, notice period.

Competency/knowledge assessments

Depending on the role. You may be invited to complete technical knowledge or behavioural assessments. It could take up to 1 hour to complete and primarily assess your suitability for the role.

interviews

The first formal interview will involve getting to know you, your skills and experience to date, and your technical ability and knowledge based on key criteria of the role. This session can take up to an hour and maybe in person or video call. You may be asked to complete an activity or come in for a second interview.

offer

After a successful interview, our Talent team will be in touch advising of our intention to make an offer. Before a final offer, we will conduct professional referee and background checks. With your permission we may also need to do some other pre-employment checks, ie: police check – depending on the position.

onboarding

If you have made it this far – Congratulations! We aim to select the best possible candidates with diverse skills and perspectives that represent our audiences. We look forward to working with you!

What we can offer you

We know our success to date has been due to our employees, and as such, we put our people at the heart of everything we do.

Employee Referral Bonus of $1,500
Access to learning and development opportunities
Birthday Leave
Health and Wellbeing Days
Reward & Recognition Program
Performance based bonuses and incentives
Education Assistance Program including paid study leave
Flexible work arrangements and remote work options
Employee Assistance Program (EAP)
Fresh fruit, snacks, sparkling water on tap & great coffee
Social Club
Discounts for IT purchases

Want to enquire about a career at tecala?

Reach out to our friendly Talent Acquisition team to set up a time to chat.