Take a look at the current careers available at Tecala.

Join our Team

Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating.

We are passionate about what we do, how we do it, and most importantly, why we’re doing it. And we’re just as hungry for your growth and success as we are for ours. In fact, the two should go hand in hand.

At Tecala, we’re proud to be a Great Place To Work Certified organisation and to have been listed in Australia’s Best Workplaces in Technology List for the second year in a row. These accolades reflect our commitment to fostering an environment where our team can thrive. We’re always looking for incredible talent in full-time, part-time, and freelance capacities. If Tecala sounds like the kind of business you’d like to be a part of, let’s chat!

Get in touch today.

Open to all locations

Systems Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

who are you?

As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability, which are essential to the business’s success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.

We are open to candidates based in most states across Australia.

WHAT WE’RE LOOKING FOR…

Key responsibilities will include (but not limited to):

  • Proactive and Reactive Level 3 engineering tasks.
  • Delivery of Managed Services projects with assistance from the PMO.
  • Monitoring, analysis and review of the available monitoring toolsets.
  • Managing and monitor all installed customer systems and infrastructure.
  • Installing, configuring, testing and maintaining operating system, application and system management tools.
  • Maintain security, backup, and redundancy strategies.
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time.
  • Process improvement focusing on tools, hardware and software used by the SOC.
  • Timely recording of all activities within the company’s ITSM platform.
  • Occasional presales and service delivery management tasks.

Required skills and experience:

  • Experience working for an MSP / SI in the delivery of support services (core infrastructure, networks, cloud, security etc).
  • Certification in multiple vendor technologies (Cisco, Microsoft, VMware…).
  • Industry experience in a third level engineering position and in delivery of ICT projects.
  • Sound understanding of ITIL Framework.
  • Demonstrable time management & effort capture skills. Exemplary communication skills.
  • Presales experience (desirable).

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023, 2024 and 2025, and ranked in the top 10 of Australia’s Best Workplaces in Technology 2025.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A collaborative, supportive, and enthusiastic team.
  • Hybrid work environment and flexible working policy.
  • Access to Career Pathways so you can continue building a career with us.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have customer service experience?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • Do you have technical pre-sales experience?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a systems engineer?
  • Do you hold Australian Security Clearance?
  • What’s your expected annual base salary?
  • Are you available to work on a rotating roster?

Sydney, NSW

ServiceNow (SNOW) Developer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

who are you?

Tecala is seeking an experienced ServiceNow Developer to join our growing team. The successful candidate will have a passion for technology and a strong desire to work in a dynamic and innovative environment.

This role forms the nucleus of our next round of evolution. Tecala has built a mature ITSM practice around ServiceNow and offer these capabilities to customers.

The role is responsible for the delivery of ServiceNow Development, Enhancements, Integrations and Feature Enablement aligning to ITIL practices.

The role’s success will be measured through improved customer experience (NPS or comparable measurement) through the development of more advanced Tecala platforms, along with ongoing reductions in time taken to deliver routine procedures.

The position is responsible for delivering on the roadmap for automation and orchestration for each business unit and service, on time and on budget.

The main priority of the role is the improvement of internal efficiencies to provide better service for customers and the secondary priority will be engaging with customers and delivering customer project outcomes when required.

WHAT WE’RE LOOKING FOR…

The ‘Musts’:

  • Design, develop and implement ServiceNow solutions that meet business requirements and are in alignment with ITSM best practices.
  • Develop, maintain and enhance ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and reports.
  • Ensure ServiceNow platform stability by conducting maintenance activities and applying necessary updates and patches.
  • Provide technical support for ServiceNow incidents, problems and service requests.
  • Collaborate with other teams to integrate ServiceNow with other systems and tools.
  • Participate in the creation of technical specifications, design documents and test plans.
  • Stay up to date with emerging trends and technologies in the ServiceNow space.
  • Experience with ITSM and CSM ServiceNow modules.

The ‘Nice to haves’:

  • Bachelor’s degree in computer science, Information Systems or related field.
  • At least 3 years of experience administering and developing in ServiceNow.
  • Strong technical skills in ServiceNow development, including experience with workflows, business rules, UI actions, client scripts, notifications, and integrations.
  • Experience with ITOM, HR Service Delivery, and other ServiceNow modules.
  • Strong understanding of ServiceNow data models, scripting, and security.
  • Experience working in Managed Services, SI or consulting.
  • Ability to communicate technical concepts to non-technical stakeholders.
  • Excellent problem-solving skills and attention to detail.
  • ServiceNow Certification(s) is a plus.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023, 2024 and 2025, and ranked in the top 10 of Australia’s Best Workplaces in Technology 2025.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Have you completed a ServiceNow Certified System Administrator certification?
  • Which of the following statements best describes your right to work in Australia?
  • Have you completed a ServiceNow Certified Application Developer certification?
  • Have you completed a ServiceNow Certified Implementation Specialist – IT Service Management certification?
  • Which of the following programming languages are you experienced in?
  • How many years’ experience do you have as a ServiceNow Developer?
  • What’s your expected annual base salary?
  • What’s the highest level of ITIL qualification you have completed?

Business Development Representative

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

With our business development activities expanding rapidly, we are seeking a dedicated Sales Development Representative (SDR) to join our team at Tecala. Reporting to the Manager of Demand Generation, you will leverage your passion and persistence to identify, pursue, and qualify sales opportunities with potential clients.

You will be responsible for engaging with prospects, understanding their needs, and setting up meetings for our sales team. Your efforts will directly contribute to our sales pipeline, making you an integral part of our business development strategy.

Your development will be supported by engaging in early prospect interactions with Account Executives, along with training sessions led by internal executives, subject matter experts (SMEs), and external technology vendors who power our end-user solutions.

Additionally, your efforts will be backed by our demand generation investments, including marketing and the partner & alliance team, as well as the guidance of an experienced and hands-on manager.

This role can be based in Melbourne, Sydney or Brisbane.

WHAT WE’RE LOOKING FOR…

  • An effective communicator who is well-presented both in person and via the phone.
  • Known for their ability to build trusted relationships from the ground up.
  • Enthusiastic, energetic and assertive, with a strong desire to grow their potential.
  • Experience in outbound B2B sales (lead generation, prospecting, cold calling…).
  • Passionate about technology, keeps up-to-date on emerging trends and understands a broad spectrum of IT products / services.
  • Excellent social selling skills.
  • Adept in Internal Sales and have a proven track record of over-achieving their KPI’s.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023, 2024 and 2025, and ranked in the top 10 of Australia’s Best Workplaces in Technology 2025.

We offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development. We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have experience in a sales role?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Sales Development Representative?
  • Do you have lead generation experience?
  • How many years of B2B sales experience do you have?
  • Do you have experience in a role which requires relationship management experience?
  • Do you have experience in a cold calls sales environment?
  • What’s your expected annual base salary?

Norwest, NSW

ServiceNow (SNOW) Developer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

who are you?

Tecala is seeking an experienced ServiceNow Developer to join our growing team. The successful candidate will have a passion for technology and a strong desire to work in a dynamic and innovative environment.

This role forms the nucleus of our next round of evolution. Tecala has built a mature ITSM practice around ServiceNow and offer these capabilities to customers.

The role is responsible for the delivery of ServiceNow Development, Enhancements, Integrations and Feature Enablement aligning to ITIL practices.

The role’s success will be measured through improved customer experience (NPS or comparable measurement) through the development of more advanced Tecala platforms, along with ongoing reductions in time taken to deliver routine procedures.

The position is responsible for delivering on the roadmap for automation and orchestration for each business unit and service, on time and on budget.

The main priority of the role is the improvement of internal efficiencies to provide better service for customers and the secondary priority will be engaging with customers and delivering customer project outcomes when required.

WHAT WE’RE LOOKING FOR…

The ‘Musts’:

  • Design, develop and implement ServiceNow solutions that meet business requirements and are in alignment with ITSM best practices.
  • Develop, maintain and enhance ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and reports.
  • Ensure ServiceNow platform stability by conducting maintenance activities and applying necessary updates and patches.
  • Provide technical support for ServiceNow incidents, problems and service requests.
  • Collaborate with other teams to integrate ServiceNow with other systems and tools.
  • Participate in the creation of technical specifications, design documents and test plans.
  • Stay up to date with emerging trends and technologies in the ServiceNow space.
  • Experience with ITSM and CSM ServiceNow modules.

The ‘Nice to haves’:

  • Bachelor’s degree in computer science, Information Systems or related field.
  • At least 3 years of experience administering and developing in ServiceNow.
  • Strong technical skills in ServiceNow development, including experience with workflows, business rules, UI actions, client scripts, notifications, and integrations.
  • Experience with ITOM, HR Service Delivery, and other ServiceNow modules.
  • Strong understanding of ServiceNow data models, scripting, and security.
  • Experience working in Managed Services, SI or consulting.
  • Ability to communicate technical concepts to non-technical stakeholders.
  • Excellent problem-solving skills and attention to detail.
  • ServiceNow Certification(s) is a plus.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023, 2024 and 2025, and ranked in the top 10 of Australia’s Best Workplaces in Technology 2025.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Have you completed a ServiceNow Certified System Administrator certification?
  • Which of the following statements best describes your right to work in Australia?
  • Have you completed a ServiceNow Certified Application Developer certification?
  • Have you completed a ServiceNow Certified Implementation Specialist – IT Service Management certification?
  • Which of the following programming languages are you experienced in?
  • How many years’ experience do you have as a ServiceNow Developer?
  • What’s your expected annual base salary?
  • What’s the highest level of ITIL qualification you have completed?

Melbourne, VIC

Business Development Representative

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

With our business development activities expanding rapidly, we are seeking a dedicated Sales Development Representative (SDR) to join our team at Tecala. Reporting to the Manager of Demand Generation, you will leverage your passion and persistence to identify, pursue, and qualify sales opportunities with potential clients.

You will be responsible for engaging with prospects, understanding their needs, and setting up meetings for our sales team. Your efforts will directly contribute to our sales pipeline, making you an integral part of our business development strategy.

Your development will be supported by engaging in early prospect interactions with Account Executives, along with training sessions led by internal executives, subject matter experts (SMEs), and external technology vendors who power our end-user solutions.

Additionally, your efforts will be backed by our demand generation investments, including marketing and the partner & alliance team, as well as the guidance of an experienced and hands-on manager.

This role can be based in Melbourne, Sydney or Brisbane.

WHAT WE’RE LOOKING FOR…

  • An effective communicator who is well-presented both in person and via the phone.
  • Known for their ability to build trusted relationships from the ground up.
  • Enthusiastic, energetic and assertive, with a strong desire to grow their potential.
  • Experience in outbound B2B sales (lead generation, prospecting, cold calling…).
  • Passionate about technology, keeps up-to-date on emerging trends and understands a broad spectrum of IT products / services.
  • Excellent social selling skills.
  • Adept in Internal Sales and have a proven track record of over-achieving their KPI’s.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023, 2024 and 2025, and ranked in the top 10 of Australia’s Best Workplaces in Technology 2025.

We offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development. We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have experience in a sales role?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Sales Development Representative?
  • Do you have lead generation experience?
  • How many years of B2B sales experience do you have?
  • Do you have experience in a role which requires relationship management experience?
  • Do you have experience in a cold calls sales environment?
  • What’s your expected annual base salary?

Business Development Representative

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

With our business development activities expanding rapidly, we are seeking a dedicated Sales Development Representative (SDR) to join our team at Tecala. Reporting to the Manager of Demand Generation, you will leverage your passion and persistence to identify, pursue, and qualify sales opportunities with potential clients.

You will be responsible for engaging with prospects, understanding their needs, and setting up meetings for our sales team. Your efforts will directly contribute to our sales pipeline, making you an integral part of our business development strategy.

Your development will be supported by engaging in early prospect interactions with Account Executives, along with training sessions led by internal executives, subject matter experts (SMEs), and external technology vendors who power our end-user solutions.

Additionally, your efforts will be backed by our demand generation investments, including marketing and the partner & alliance team, as well as the guidance of an experienced and hands-on manager.

This role can be based in Melbourne, Sydney or Brisbane.

WHAT WE’RE LOOKING FOR…

  • An effective communicator who is well-presented both in person and via the phone.
  • Known for their ability to build trusted relationships from the ground up.
  • Enthusiastic, energetic and assertive, with a strong desire to grow their potential.
  • Experience in outbound B2B sales (lead generation, prospecting, cold calling…).
  • Passionate about technology, keeps up-to-date on emerging trends and understands a broad spectrum of IT products / services.
  • Excellent social selling skills.
  • Adept in Internal Sales and have a proven track record of over-achieving their KPI’s.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023, 2024 and 2025, and ranked in the top 10 of Australia’s Best Workplaces in Technology 2025.

We offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development. We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have experience in a sales role?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Sales Development Representative?
  • Do you have lead generation experience?
  • How many years of B2B sales experience do you have?
  • Do you have experience in a role which requires relationship management experience?
  • Do you have experience in a cold calls sales environment?
  • What’s your expected annual base salary?

Canberra, ACT

IT Support Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

This role will be hybrid – 1-2 days onsite and 3 days working remotely.

WHAT WE’RE LOOKING FOR…

  • A genuine “customer first” focus
  • Demonstrated experience working in comparable Service Desk position
  • Strong communication and interpersonal skills
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.
  • Baseline Security clearance or higher

  • Experience working within an ITSM environment and familiarity with ITIL processes
  • ITIL Foundations accreditation
  • Current industry or tertiary qualifications
  • Experience within a System Integrator or Managed Services Provider

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023, 2024 and 2025, and ranked in the top 10 of Australia’s Best Workplaces in Technology 2025.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have a current Police Check (National Police Certificate) for employment?
  • Are you available to work on a rotating roster?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a support engineer?
  • Do you hold Australian Security Clearance?
  • Do you have technical support experience?
  • What’s the highest level of ITIL qualification you have completed?

Perth, WA

IT Support Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

This role will be hybrid – 1-2 days onsite and 3 days working remotely.

WHAT WE’RE LOOKING FOR…

  • A genuine “customer first” focus
  • Demonstrated experience working in comparable Service Desk position
  • Strong communication and interpersonal skills
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

  • Experience working within an ITSM environment and familiarity with ITIL processes
  • ITIL Foundations accreditation
  • Current industry or tertiary qualifications
  • Experience within a System Integrator or Managed Services Provider

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023, 2024 and 2025, and ranked in the top 10 of Australia’s Best Workplaces in Technology 2025.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have a current Police Check (National Police Certificate) for employment?
  • Are you available to work on a rotating roster?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • What’s the highest level of ITIL qualification you have completed?

Our Recruitment Process

Applying
Reviewing Applications
Shortlisting
Competency/Knowledge Assessments
Interviews
Offer
Onboarding

Applying

Before applying we recommend you download and read the Job Advertisement so you understand more about the role. To apply you will need to complete an online application form, attach your cover letter, resume, and any supporting documents.

Reviewing Applications

We pay attention to ensure we give all applications fair consideration. We will look at your experience and skills to see if you are potentially suitable for the position. Reviewing all the applications can take a couple of weeks so please bear with us – we will be in touch.

Shortlisting

If you’re shortlisted, our talent team will contact you for a phone screen interview. The phone screen interview will last approximately 20 minutes and we will go through your work experience, skills and knowledge, salary expectations, notice period.

Competency/knowledge assessments

Depending on the role. You may be invited to complete technical knowledge or behavioural assessments. It could take up to 1 hour to complete and primarily assess your suitability for the role.

interviews

The first formal interview will involve getting to know you, your skills and experience to date, and your technical ability and knowledge based on key criteria of the role. This session can take up to an hour and maybe in person or video call. You may be asked to complete an activity or come in for a second interview.

offer

After a successful interview, our Talent team will be in touch advising of our intention to make an offer. Before a final offer, we will conduct professional referee and background checks. With your permission we may also need to do some other pre-employment checks, ie: police check – depending on the position.

onboarding

If you have made it this far – Congratulations! We aim to select the best possible candidates with diverse skills and perspectives that represent our audiences. We look forward to working with you!

What we can offer you

We know our success to date has been due to our employees, and as such, we put our people at the heart of everything we do.

Employee Referral Bonus of $1,500
Access to learning and development opportunities
Birthday Leave
Health and Wellbeing Days
Reward & Recognition Program
Performance based bonuses and incentives
Education Assistance Program including paid study leave
Flexible work arrangements and remote work options
Employee Assistance Program (EAP)
Fresh fruit, snacks, sparkling water on tap & great coffee
Social Club
Discounts for IT purchases

Want to enquire about a career at tecala?

Reach out to our friendly Talent Acquisition team to set up a time to chat.