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Take a look at the current careers available at Tecala.

Work with us

Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward thinking businesses, that share our vision of a future where technology is the enabler of bolder, faster and smarter ways of operating.

We are passionate about what we do, how we do it, and most importantly, why we’re doing it. And we’re just as hungry for your growth and success as we are for ours. In fact, the two should go hand in hand.

We’re always looking for incredible talent in full-time, part-time, and freelance capacity. If Tecala looks like the kind of business you’d like to be a part of, let’s chat!

Get in touch today.

Current opportunities

Support Engineer – Level 1 & Level 2 – Sydney

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • A genuine “customer first” focus
  • Demonstrated experience working in comparable Service Desk position
  • Strong communication and interpersonal skills
  • Minimum of 1–2-years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Be available for a 24/7 on-call roster. Our typical shift times range between 6 am commencement and 10 pm finish. 

The ‘nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes
  • ITIL Foundations accreditation
  • Current industry or tertiary qualifications
  • Experience within a System Integrator or Managed Services provider

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • A company that lives and breathes its Employee Value Proposition (EVP)
  • A collaborative, supportive, and enthusiastic team
  • A competitive remuneration package – including performance-based bonuses.
  • Tailored career development plans to suit your aspirations
  • Employee Assistance Program (EAP)
  • Referral Scheme
  • Flexible working arrangements (full-time and part-time positions are available, work from home opportunities)
  • Birthday Leave

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies please – we’ve got this one covered.

Please include answers to the following questions in your application:

  • Which of the following statements best describes your right to work in Australia?
  • How many years of experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • What’s your expected annual base salary?
  • Are you available to work on a rotating roster?

Support Engineer – Level 1 & Level 2 – Melbourne

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • A genuine “customer first” focus
  • Demonstrated experience working in comparable Service Desk position
  • Strong communication and interpersonal skills
  • Minimum of 1–2-years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Be available for a 24/7 on-call roster. Our typical shift times range between 6 am commencement and 10 pm finish. 

The ‘nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes
  • ITIL Foundations accreditation
  • Current industry or tertiary qualifications
  • Experience within a System Integrator or Managed Services provider

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • A company that lives and breathes its Employee Value Proposition (EVP)
  • A collaborative, supportive, and enthusiastic team
  • A competitive remuneration package – including performance-based bonuses.
  • Tailored career development plans to suit your aspirations
  • Employee Assistance Program (EAP)
  • Referral Scheme
  • Flexible working arrangements (full-time and part-time positions are available, work from home opportunities)
  • Birthday Leave

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies please – we’ve got this one covered.

Please include answers to the following questions in your application:

  • Which of the following statements best describes your right to work in Australia?
  • How many years of experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • What’s your expected annual base salary?
  • Are you available to work on a rotating roster?

On-Site Support Engineer – Melbourne

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

  • Providing onsite desk-side support on customer premises, engaging directly with onsite staff members, providing technical assistance predominately in a Wintel environment.
  • The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.
  • You will handle escalations from our internal service desk, service requests, and issues from user walk-ups.
  • Delivering support for various user equipment: workstations, mobile devices, digital telephony, endpoint peripherals/devices including installations, adds, moves and changes.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • A genuine “customer first” focus.
  • You have a broad set of IT Skills
  • You are flexible, adaptable, and able to work on a diverse range of tasks.
  • You have solid troubleshooting skills and can work autonomously.
  • Minimum of 1–2-years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and SaaS technologies.
  • An understanding of ticketing systems and customer service principles
  • Experience working with an IT outsourcer or managed service provider (MSP).

The ‘nice to haves’:

  • Experience working within an ITSM environment and familiarity with ITIL processes.
  • ITIL Foundations accreditation.
  • Current industry or tertiary qualifications.

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • A company that lives and breathes its Employee Value Proposition (EVP)
  • A collaborative, supportive, and enthusiastic team
  • A competitive remuneration package – including performance-based bonuses.
  • Tailored career development plans to suit your aspirations
  • Employee Assistance Program (EAP)
  • Referral Scheme
  • Birthday Leave

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies please – we’ve got this one covered.

Please include answers to the following questions in your application:

  • Which of the following statements best describes your right to work in Australia?
  • How many years of experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • What’s your expected annual base salary?
  • Are you available to work on a rotating roster?

Systems Engineer – Sydney

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability is essential to the business’s success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • A genuine “customer first” focus
  • Certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • 8+ years experience in a System Integrator or Managed Services delivery of support services.
  • 4+ years experience in a third-level engineering position.
  • 3+ years experience in the delivery of ICT projects.
  • Sound understanding of ITIL Framework.
  • Demonstrable time management & effort capture skills. Exemplary communication skills.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Be available for scheduled monthly on-call roster
  • Prior Presales experience (desirable).

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • A company that lives and breathes its Employee Value Proposition (EVP)
  • A collaborative, supportive, and enthusiastic team
  • A competitive remuneration package – including performance-based bonuses.
  • Tailored career development plans to suit your aspirations
  • Employee Assistance Program (EAP)
  • Referral Scheme
  • Flexible working arrangements (full-time and part-time positions are available, work from home opportunities)
  • Birthday Leave

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies please – we’ve got this one covered.

Please include answers to the following questions in your application:

  • Are you available to work on a rotating roster?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a systems engineer?
  • Do you have technical support experience?

Systems Engineer – Melbourne

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability is essential to the business’s success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.

WHAT WE’RE LOOKING FOR…

The ‘Must haves’:

  • A genuine “customer first” focus
  • Certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • 8+ years experience in a System Integrator or Managed Services delivery of support services.
  • 4+ years experience in a third-level engineering position.
  • 3+ years experience in the delivery of ICT projects.
  • Sound understanding of ITIL Framework.
  • Demonstrable time management & effort capture skills. Exemplary communication skills.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Be available for scheduled monthly on-call roster
  • Prior Presales experience (desirable).

WHAT CAN WE OFFER YOU?

Our people are at the heart of everything we do, so if our team is happy, we’re happy!

  • A company that lives and breathes its Employee Value Proposition (EVP)
  • A collaborative, supportive, and enthusiastic team
  • A competitive remuneration package – including performance-based bonuses.
  • Tailored career development plans to suit your aspirations
  • Employee Assistance Program (EAP)
  • Referral Scheme
  • Flexible working arrangements (full-time and part-time positions are available, work from home opportunities)
  • Birthday Leave

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies please – we’ve got this one covered.

Please include answers to the following questions in your application:

  • Are you available to work on a rotating roster?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a systems engineer?
  • Do you have technical support experience?