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Mission Critical Operations with Mobile

LifeFlight Success Story

In the fewer than six months since its launch, LifeFlight’s new mission system has processed more than 2000 missions. For LifeFlight crew, it used to take half an hour to finalise each mission’s information across various systems. With the Jigx mobile app, it can take as little as a minute after returning back to base.

LifeFlight Australia is a world leader in aeromedical care, with a core purpose to save lives and serve the community. The organisation delivers on its purpose every single day, through the provision of a seamlessly coordinated suite of aviation and medical capabilities.

Every rescue flight is critical. The systems that support aeromedical crews are the definition of “mission-critical”. When LifeFlight needed an app to manage their missions, they turned to Jigx. The result – a fit-for-purpose mobile application that links LifeFlight’s assets and crews with its coordination centre.

Offline Capabilities Are Mission Critical

A critical need in managing operational missions is the ability of the app to work seamlessly, whether online or offline. Pilots need to focus on the mission. The Jigx app manages the capture and review of mission information regardless of whether the iPad is offline or online. As soon as a connection is established, the app seamlessly synchronises data between the app and the coordination centre’s operational systems.

Real-time Management

Using the app, each of LifeFlight’s missions now follow a defined process including briefing, risk assessment, flight logging, and mission debrief. Each step is managed by the iPad app and can be performed real-time as part of the mission, which saves the crew valuable time.

Elevated Safety, Efficiency, and Readiness

LifeFlight worked with automation experts Tecala to deliver a mobile app that can streamline information flow and allow pilots and crew to focus on their missions. When looking for the right mobile solution, they turned to Jigx, a mobile app platform that allowed LifeFlight to have a mobile experience that matched their needs without large development overhead.

Benefits of the Jigx Mobile App

  • Simple to use with customised UI.
  • Streamlined connectivity with existing systems.
  • 24/7 access with offline capabilities.
  • Time savings with real-time data capture.

The LifeFlight app is available 24/7 to ensure that rescue flight crews have access to the information they need in real time.

Saving lives is at the core of what we do. Our systems need to reflect the significance of that mission. The Jigx app gives our rescue flight crews a fast, field-ready mobile solution for their work in the emergency-response environment. Online or offline, it gets the job done.
Anthony Kempnich
Improvement & Change Manager

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