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Business Process Mapping

Visually and logically map your processes to help you understand where problems lie and bring a shared vision to improvement efforts.

Understanding your current processes is the start of automation success.

Without a big picture understanding of how work happens, you can’t see the roadblocks or opportunities to make gains in efficiency. Business process mapping aids collaboration across your team, bringing together fragmented information about your business processes in one clear map.

Complete view of processes

Capture details of interconnected workflows, visualise how changes affect timeframes and costs with real-time feedback, and establish a reliable audit trail.

One source of truth

A centralised approach makes it easy to collect everyone’s input, keep people up to date, and provide access to employees working remotely.

Identify and fix issues

With business process mapping, clear audit trails help you discover gaps, blind spots, and opportunities for improvement. As a result, you can make decisions with confidence.

Who we’ve worked for

DKG

“We don’t want our human resources performing mundane tasks. It’s so much more powerful for our people to spend time with customers, understanding what they want and need, listening to them and solving problems for them.”

– Luke Kelly
Director,
DKG Insurance Brokers

Features of our service

End-to-end process mapping

See the status of each process and maintain them in one place, which helps you prove your compliance and quickly update steps when laws or rules change.

Helpful collaboration tools

Get user-friendly tools to support collaboration and encourage ownership, including automated change logs, responsibility matrix updates, and email notifications.

Personalised dashboards

Our easy-to-use interfaces put you in control of who can provide feedback, make changes, and approve process mapping documentation.

Our approach

With business process mapping, our gurus will help you automate so you can meet your business goals.

We’re here to accelerate your brilliance

Australian-based Service Operations Centre

25+ Years of Experience in the Industry

Top 100 MSPs in the Asia Pacific Region

Enhance Your Efficiency with Business Process Mapping

Unlock the potential of your business by streamlining workflows and improving collaboration with process mapping. Discuss your needs with one of our senior consultants today to see how business process mapping can help you achieve your goals.

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Case Study

AI-powered automation speeds up NDIS claims process

Australia’s National Disability Insurance Scheme (NDIS) continues to transform the lives of more than half a million Australians with disabilities.

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Case Study

Greenwich College’s new hire ‘Raybot’ helps international students get enrolled into courses

An AI-powered bot unlocks productivity gains and future-proofs one of Australia’s largest private tertiary education providers to help process enrolment applications within 24 hours of receiving them.

Frequently Asked Questions

What is business process mapping?

  1. Business process mapping is a visual representation of workflows that shows how tasks are completed, who performs them, and how processes interconnect.
  2. It helps identify inefficiencies, streamline operations, and improve communication across teams by creating a clear, shared understanding of how work gets done.

Why is business process mapping important?

  1. Business process mapping is important because it highlights inefficiencies, identifies bottlenecks, and uncovers opportunities for improvement. It also enhances collaboration.
  2. This leads to more informed decision-making, increased productivity, and the ability to quickly adapt to changes, ensuring processes stay efficient and effective.

When is business process mapping used?

  1. When a business needs to better understand and optimise its workflows, that’s where process mapping can help.
  2. It is especially beneficial during process improvement initiatives, system implementations, compliance audits, and organisational changes.
  3. By mapping out processes, businesses can identify gaps, streamline operations, and ensure all team members are informed.

OUR CLIENTS

Trusted by Australia’s most progressive businesses.