Microsoft Teams

The ultimate productivity boost for your organisation.

Microsoft Teams – built for fast and effective communications and collaboration.

Microsoft Teams has been reimagined from the ground up. Still bringing together all your communication and collaboration tools in one place – from chat and meetings to apps and files – the new Teams platform delivers greater speed, performance, flexibility, and intelligence.

With streamlined user experiences making it even simpler to use and easier to find everything in one place, Microsoft Teams integrates with your SharePoint, OneNote, Outlook, Planner and literally thousands of other Microsoft cloud native apps and third party add-ons.

Now featuring AI-powered experiences, such as Copilot for Microsoft Teams, it enriches every meeting and collaboration you have, making it a gamechanger for mid-market organisations.

We’ll set you up faster and get you working smarter.

Microsoft Teams is the face of the Modern Workplace. When it’s deployed across Tecala’s high-performance network and provisioned via our Managed Cloud, you and your team enjoy the optimal performance from Teams that will accelerate your brilliance in every direction.

Seamlessly extending to Enterprise Voice, Direct Calling, Direct Routing, and Voice Carriage Services, while integrating with SharePoint, OneNote, Planner, PowerBI, and many other productivity tools, Microsoft Teams gives you one place of pure productivity. Now you can collaborate in one place, sharing files, thoughts, ideas, and inspiration, and get things done faster and smarter.

And because Tecala will deliver your Teams environment through our high-performance network that is kept secure by our cyber security specialists, you can connect and collaborate from your office, your home, and everywhere in between… with absolute confidence.

We’re a Microsoft Cloud Partner, so you’re in safe hands.

Tecala is a Microsoft Solutions Partner. Having undergone Microsoft’s rigorous training and certification programs, you can rely on us to successfully design, implement, and support Microsoft-based solutions within your organisation. Our Senior Consultants and Advisory team will collaborate closely with you to understand your unique requirements and develop tailored solutions that unlock the full potential of your Microsoft investments.

By deploying enterprise-grade messaging, direct calling, video conferencing, and real-time collaboration tools through your organisation, you’ll experience a truly modern workplace.

Through our Unified Communications and Collaboration as a Service offering, we will take responsibility to provide appropriate solutions for your connectivity and networking requirements. We’ll also manage your communications, collaboration, and file sharing services, ensuring your experiences are seamless and secure.

Strategic Roadmap and Platform Migration
Microsoft Teams Enterprise Voice
Microsoft Teams Direct Calling
SIP Carriage: Microsoft Direct Routing
Voice Carriage Services
Handsets and Headsets

Strategic Roadmap and Platform Migration

To ensure your organisation is never held back by outdated communications systems, we’ll set you on the path to innovation through our strategic technology roadmap and platform migration services.

Our solutions ensure the communication and collaboration between your teams are seamless and consistent, giving you a ‘360-degree view’ of your customers.

By integrating many different data sources, which are probably currently held both on-premises and in your cloud, we’ll transition you from your existing telephony or communications systems to a modern collaboration platform.

This will include delivering the hybrid, public or private cloud infrastructure for your business, along with a service and support team to ensure a smooth transition.

Microsoft Teams Enterprise Voice

Microsoft Teams Enterprise Voice is a cloud-native phone system built for the modern workplace. With advanced features, including call transfer, multilevel auto attendants, and call queues, it can also provide dial-in audio conferencing for up to 250 people per meeting. Enterprise Voice is built to support teams working in different locations, but who still need to collaborate as if they’re in the same room. People can call or connect in, on any device from wherever they’re working, through the Microsoft Teams app on the desktop, mobile, web, or desk phones.

  • Work from the office, home, or remote locations.
  • No reliance on physical hardware or a single site.
  • Ability to quickly change call flows based on changing business requirements.
  • Native reporting on inbound and outbound calls per user/group.
  • Ensure optimal audio and video experiences regardless of device or network.

Microsoft Teams Direct Calling

Microsoft Teams Direct Calling is a gamechanger for mid-market organisations because it integrates traditional calling capabilities into the collaboration and communication tools offered by Teams, creating a unified communication experience.

If you’re looking for a platform that will finally and effectively streamline your calling, meeting, collaborating and everything else you need to ‘get things done’ – this is the perfect platform for you.

SIP Carriage: Microsoft Direct Routing

Microsoft Direct Routing lets you connect a supported, customer-provided Session Border Controller (SBC) to Microsoft Phone System.

A Microsoft-approved SBC transposes the call from the POTS network to a SIP-based transit for routing over traditional network connections, including the internet.

The SBC will inherently provide encryption protection from DDoS, quality of service and routing – all basic telephony requirements in a modern platform. This SBC & Direct Routing method allows organisations to consolidate their primary communications – to use their familiar numbers from the old phones, with the new features within their familiar Teams client.

Tecala will port numbers from the existing number ranges to ensure continuity of services.

Voice Carriage Services

As part of our fully managed service, Tecala will provision the virtual voice carriage trunks delivered to both Production and Disaster Recovery environments. With the capability to scale upward as many channels as needed, we ensure you have a direct, privately connected SIP services available for use within the expected UCC platform.

Handsets and Headsets

Tecala can provide handsets and headsets to replace any which do not work with Teams Enterprise Voice. Tecala is assuming that existing headsets are USB based and will support Microsoft Teams. We can provide hardware options with indicative pricing for handsets and headsets.

Business Outcomes

By delivering the reimagined Microsoft Teams in a single, unified, and fully managed service Tecala allows you to foster collaboration, enable knowledge sharing, and facilitate effective teamwork, regardless of team size or geographical location.

A seamless, collaborative hub: Microsoft Teams seamlessly integrates with OneNote, Outlook, SharePoint, and Planner so you can share documents and data between platforms depending on your projects and tasks.

Boost your productivity: The productivity-enhancing features of Teams, such as presence indicators, real-time collaboration on documents, and the ability to schedule and join meetings seamlessly enables you to streamline communication and improve efficiencies in your organisation.



Your Teams, your way: The team at Tecala know that every organisation works in a different way. So, we’ll configure your Microsoft Teams across our high-performing, secure network to ensure your teams get the tools they need for real-time collaboration and communication.

Support your Hybrid Modern Workplace: Stay connected in the office, on the road or working from home. Make and receive calls, participate in meetings, and access files on the go, giving your people the flexibility to work remotely and in distributed teams.

Security built in. It’s our default: Security is backed into our communications services, which means your teams can connect, collaborate, and share data and documents with complete confidence.

Drive efficiency and profitability: By bringing your people together in a unified collaboration hub, you’ll reduce traditional telecommunications usage, unnecessary travel, and time taken to run routine touch-down meetings.


Book a Technology Audit and Assessment

Why you shouldn’t miss this session

We use our Technology Capabilities Assessment to engage directly with you and your teams, to measure how well your existing ICT solutions, services and platforms are meeting your business objectives.

Once we fully understand your business dynamics we’ll provide recommendations on the solutions and long-term strategies you need to ensure your people and business enjoy the very best experiences from your IT platforms, services and applications.



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