WHO ARE WE?
Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.
We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You can become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.
who are you?
The Product Manager is primarily accountable for the development and enhancement of the Tecala Service Catalogue. Our customers depend on Tecala having relevant, reliable and cost effective products in the spheres of Cloud, Communications, Data, Security & Managed Services.
The Product Manager plays a key role in maintaining market awareness, assisting with rapid development of new product offerings, along with vendor negotiations in lockstep with business unit leaders. They will support the growth and ongoing refinement of the Tecala Service Catalogue, including pricing construct, delivery model, ongoing enhancement and route/relevance to market.
Essential to the role is the successful convergence of customer needs analysis, product definition and lifecycle, commercial acumen and key stakeholder management.
WHAT WE’RE LOOKING FOR…
The ‘Musts’:
- Prior experience in a Product Management or Pre/Post Sales Support role.
- Broad understanding of vendor technologies (AWS, Cisco, Microsoft, VMware/Broadcom).
- Indepth market knowledge, Cloud, Communications, Security, Managed Services & Data.
- 10+ years’ experience in a SI/MSP environment.
- Demonstrable commercial acumen.
- Sound understanding of the ITIL Framework.
- Product placement/marketing experience is highly desirable.
- Exceptional time management capabilities.
- Exemplary communication skills.
WHAT CAN WE OFFER YOU?
As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.
We have listed some of those benefits below for you:
- Paid Birthday Leave.
- Health & Wellness – perks including discounted gym membership.
- Paid certifications and remuneration incentive to get upskilled / certified to support your development.
- Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
- Reward & Recognition Program – Thank your teammates!
- Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
- Employee Assistance Program (EAP).
- Referral Program – refer a friend and receive a cash incentive!
- A collaborative, supportive, and enthusiastic team.
- Hybrid work environment and flexible working policy.
- Access to Career Pathways so you can continue building a career with us.
Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.
HOW TO APPLY
If you’re excited about the promise of working with a closely aligned team and making a real difference to your customers every day, don’t sit on that fence: Worst case scenario, free coffee. Best case, the job you’ve always envisaged, with a team that works like, well, “a team!”
Be sure to include a cover letter and CV to support your application.
No agencies, please – we’ve got this one covered.
We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years’ experience do you have as a product manager?
- Do you have a current Police Check (National Police Certificate) for employment?
- What’s your expected annual base salary?
- How many years’ experience do you have as a product specialist?
- What’s the highest level of ITIL qualification you have completed?