Take a look at the current careers available at Tecala.

Join our Team

Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating.

We are passionate about what we do, how we do it, and most importantly, why we’re doing it. And we’re just as hungry for your growth and success as we are for ours. In fact, the two should go hand in hand.

At Tecala, we’re proud to be a Great Place To Work Certified organisation and to have been listed in Australia’s Best Workplaces in Technology List. These accolades reflect our commitment to fostering an environment where our team can thrive. We’re always looking for incredible talent in full-time, part-time, and freelance capacities. If Tecala sounds like the kind of business you’d like to be a part of, let’s chat!

Get in touch today.

Current opportunities

Open to all locations

Systems Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability is essential to the business’s success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.

WHAT WE’RE LOOKING FOR…

  • Proactive and Reactive Level 3 engineering tasks.
  • Delivery of Managed Services projects with assistance from the PMO.
  • Monitoring, analysis and review of the available monitoring toolsets.
  • Managing and monitor all installed customer systems and infrastructure.
  • Installing, configuring, testing and maintaining operating system, application and system management tools.
  • Maintain security, backup, and redundancy strategies.
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time.
  • Process improvement focusing on tools, hardware and software used by the SOC.
  • Timely recording of all activities within the company’s ITSM platform.
  • Occasional presales and service delivery management tasks.

  • Experience working for an MSP / SI in the delivery of support services (core infrastructure, networks, cloud, security etc).
  • Certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • Industry experience in a third level engineering position and in delivery of ICT projects.
  • Sound understanding of ITIL Framework.
  • Demonstrable time management & effort capture skills. Exemplary communication skills.
  • Presales experience (desirable).

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have a current Police Check (National Police Certificate) for employment?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a systems engineer?
  • Do you hold Australian Security Clearance?
  • What’s your expected annual base salary?
  • Are you available to work on a rotating roster?

.NET Developer / Automation Consultant

WHO ARE WE?

Tecala is an innovative, agile, and experienced technology and IT services partner in Australia. We provide leading edge technology and IT solutions to mid-market companies across Australia.

In the Tecala Automation, Data and AI division we specialise in providing cutting-edge solutions that intersect the worlds of Automation, Data and AI that allows companies to supercharge their business operations.

We are dedicated to delivering transformative and strategic capabilities that empower businesses to thrive in a digital-first world.

about THE ROLE

We are seeking a skilled Microsoft .NET Developer to join our dynamic team.

The ideal candidate will be responsible for developing, deploying, and maintaining applications using .NET technologies to improve business operations and deliver innovative solutions to our clients.

This role can be based anywhere in Australia.

Specifically, in this role you’ll:

  • Lead the design and development of solutions using .NET technologies.
  • Make architectural and design decisions using established technical standards.
  • Peer review code and provide constructive feedback.
  • Troubleshoot and resolve issues in a timely and effective manner.
  • Evaluate and recommend new technologies and frameworks.
  • Look for process efficiencies and automation opportunities.
  • Collaborate with stakeholders to define system requirements, features, and functionality.
  • Provide ongoing maintenance, support, and enhancement in existing systems and platforms.
  • Ensure best practices and compliance with development and security standards.
  • Participate in technical design reviews and documentation.
  • Mentoring and coaching of junior developers.
  • Collaboration with other business units (e.g. Cloud Operations).
  • Support agile development practices and processes.

YOUR EXPERIENCE:

  • 5+ years of professional software development experience with C# and .NET.
  • Strong expertise in:
    • ASP.NET Core/MVC, Blazor
    • Entity Framework Core
    • SQL Server and T-SQL
    • RESTful API design and implementation
    • Azure cloud services
    • Git version control
  • Proficiency in:
    • HTML5, CSS3, JavaScript
    • Modern frontend frameworks (React, Angular, or Vue.js)
    • CI/CD pipelines
    • Test-driven development (TDD)
    • Design patterns and SOLID principles
  • Experience with:
    • Microservices architecture
    • Container technologies (Docker, Kubernetes)
    • Message queuing systems (RabbitMQ, Azure Service Bus)
    • NoSQL databases (MongoDB, Cosmos DB)
    • Automation
    • RPA Development (desired)
  • Excellent problem-solving skills and the ability to work under tight deadlines.
  • Good communication skills, with the ability to explain complex concepts to non-technical stakeholders.
  • Self-motivated with ability to work independently.
  • Strong project management and organisational skills.
  • Relevant industry certifications.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you are a developer passionate about the .Net Platform and eager to make an impact in a forward-thinking company, Tecala is the place for you. Apply today to be part of our journey to redefining business processes and delivering exceptional solutions.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • Which of the following Relational Database Management Systems (RDBMS) are you experienced with?
  • How many years’ experience do you have as an Automation Developer?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a .NET developer?
  • How many years’ experience do you have as a C# Developer?

Sydney, NSW

Solutions Consultant / Pre-sales Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You can become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

who are you?

Our Solutions Consulting Engineers balance technical understanding with commercial savvy, with each Consulting Engineer being an integral part of our team. Your strong background in solution design, encompassing Private/Public Cloud, iPaaS, Identity Management, Mobility, Managed Services (core infrastructure), Networking and Digital Transformation, ensures you’ll be no exception, with these skills eclipsed only by your unrivalled customer focus. Distilling and communicating the advantages of a complex architecture in a concise delivery will be a core strength and will add direct value to customer engagement.

You enjoy the finer, consultative things, delivering ICT strategies and roadmaps, along with direct involvement in sales opportunities and interaction as to our future product roadmap via direct interaction with the individual product owners.

WHAT WE’RE LOOKING FOR…

The ‘Musts’:

  • Comparable experience in solution design and/or consulting capacity.
  • Demonstrable commercial understanding concerning solution deliverables.
  • Extensive exposure to Cloud; private, public & hybrid, Core Infrastructure Managed Services (End User Computing, Network Management, Security Management).
  • Proven presentation skills, be it in technical workshops, ICT roadmaps or tailored documentation.
  • Customer ownership (engage and service a portfolio of customers).
  • Engagement prowess, up to and including C-Level officers.
  • Experience working for a Managed Services Provider or Systems Integrator.

The ‘maybes’:

  • Extensive technical capability throughout the Microsoft stack.
  • Prior product development expertise.
  • You know what Cloud fits where.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A collaborative, supportive, and enthusiastic team.
  • Hybrid work environment and flexible working policy.
  • Access to Career Pathways so you can continue building a career with us.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the promise of working with a closely aligned team and making a real difference to your customers every day, don’t sit on that fence: Worst case scenario, free coffee. Best case, the job you’ve always envisaged, with a team that works like, well, “a team!”

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have a current Police Check (National Police Certificate) for employment?
  • How many years’ experience do you have as a Solutions Consultant?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have in a consulting role?
  • Do you have technical pre-sales experience?
  • What’s your expected annual base salary?
  • How many years’ experience do you have in the IT industry?
  • How many years’ experience do you have as a Pre Sales Solutions Architect?

IT Service Desk Team Leader

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

Reporting to the Operations Manager, this role’s primary functions are to provide mentoring support for Service Operations Centre (SOC) staff, third level escalation support functions to Tecala’s customers and internal divisions and managerial support to the SOC Manager.

Ensure the SOC team understands and meet agreed SLA’s, and KPI’s through regular feedback and coaching. Act as an internal technical reference point for colleagues; and liaise with vendors and external service providers concerning service levels. Work functions are a mixture of reactive and proactive items, with a key focus for the role being the ongoing enhancement of staff and systems, driving greater proactive activities as a result of diminished reactive items, through up-skilling, automation and systemisation.

Additional Duties:

  • Technical Escalations from SOC engineers.
  • Technical mentoring of direct report and the wider SOC engineers.
  • Delivery of Managed Services projects with assistance from the PMO.
  • Monitoring, analysis and review of the available monitoring toolsets.
  • Process improvement focusing on tools, hardware and software used by the SOC.
  • Timely recording of all activities within the company’s ITSM platform.
  • Occasional service delivery management and presales tasks.
  • Maintaining CSAT/NPS above 80% per calendar month.
  • Maintaining customer uptime of 99.5% per month or greater.

WHAT WE’RE LOOKING FOR…

THE ‘MUST HAVES’:

  • Previous experience in leading teams.
  • 2+ years’ experience operating as a Team Leader.
  • Strong skills in written and verbal communication.
  • Sound understanding of ITIL Framework.
  • Strong understanding and management of key Service Desk reporting metrics for managing performance/output and quality.
  • Demonstrated customer focus with a capacity to deliver innovative service improvements.
  • High level technical skills and experience in MS windows, O365, Citrix VMware and networking.
  • Recognised certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • A thorough understanding of service management / ticketing tools.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue building a career with us.
  • Reward & Recognition Program where you can also thank and reward your teammates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • How many years of people management experience do you have?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Service Desk Team Leader?
  • What’s the highest level of ITIL qualification you have completed?
  • How many years’ experience do you have in the IT industry?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a Technical Support Staff?

Norwest, NSW

Solutions Consultant / Pre-sales Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You can become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

who are you?

Our Solutions Consulting Engineers balance technical understanding with commercial savvy, with each Consulting Engineer being an integral part of our team. Your strong background in solution design, encompassing Private/Public Cloud, iPaaS, Identity Management, Mobility, Managed Services (core infrastructure), Networking and Digital Transformation, ensures you’ll be no exception, with these skills eclipsed only by your unrivalled customer focus. Distilling and communicating the advantages of a complex architecture in a concise delivery will be a core strength and will add direct value to customer engagement.

You enjoy the finer, consultative things, delivering ICT strategies and roadmaps, along with direct involvement in sales opportunities and interaction as to our future product roadmap via direct interaction with the individual product owners.

WHAT WE’RE LOOKING FOR…

The ‘Musts’:

  • Comparable experience in solution design and/or consulting capacity.
  • Demonstrable commercial understanding concerning solution deliverables.
  • Extensive exposure to Cloud; private, public & hybrid, Core Infrastructure Managed Services (End User Computing, Network Management, Security Management).
  • Proven presentation skills, be it in technical workshops, ICT roadmaps or tailored documentation.
  • Customer ownership (engage and service a portfolio of customers).
  • Engagement prowess, up to and including C-Level officers.
  • Experience working for a Managed Services Provider or Systems Integrator.

The ‘maybes’:

  • Extensive technical capability throughout the Microsoft stack.
  • Prior product development expertise.
  • You know what Cloud fits where.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A collaborative, supportive, and enthusiastic team.
  • Hybrid work environment and flexible working policy.
  • Access to Career Pathways so you can continue building a career with us.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the promise of working with a closely aligned team and making a real difference to your customers every day, don’t sit on that fence: Worst case scenario, free coffee. Best case, the job you’ve always envisaged, with a team that works like, well, “a team!”

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have a current Police Check (National Police Certificate) for employment?
  • How many years’ experience do you have as a Solutions Consultant?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have in a consulting role?
  • Do you have technical pre-sales experience?
  • What’s your expected annual base salary?
  • How many years’ experience do you have in the IT industry?
  • How many years’ experience do you have as a Pre Sales Solutions Architect?

IT Service Desk Team Leader

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

Reporting to the Operations Manager, this role’s primary functions are to provide mentoring support for Service Operations Centre (SOC) staff, third level escalation support functions to Tecala’s customers and internal divisions and managerial support to the SOC Manager.

Ensure the SOC team understands and meet agreed SLA’s, and KPI’s through regular feedback and coaching. Act as an internal technical reference point for colleagues; and liaise with vendors and external service providers concerning service levels. Work functions are a mixture of reactive and proactive items, with a key focus for the role being the ongoing enhancement of staff and systems, driving greater proactive activities as a result of diminished reactive items, through up-skilling, automation and systemisation.

Additional Duties:

  • Technical Escalations from SOC engineers.
  • Technical mentoring of direct report and the wider SOC engineers.
  • Delivery of Managed Services projects with assistance from the PMO.
  • Monitoring, analysis and review of the available monitoring toolsets.
  • Process improvement focusing on tools, hardware and software used by the SOC.
  • Timely recording of all activities within the company’s ITSM platform.
  • Occasional service delivery management and presales tasks.
  • Maintaining CSAT/NPS above 80% per calendar month.
  • Maintaining customer uptime of 99.5% per month or greater.

WHAT WE’RE LOOKING FOR…

THE ‘MUST HAVES’:

  • Previous experience in leading teams.
  • 2+ years’ experience operating as a Team Leader.
  • Strong skills in written and verbal communication.
  • Sound understanding of ITIL Framework.
  • Strong understanding and management of key Service Desk reporting metrics for managing performance/output and quality.
  • Demonstrated customer focus with a capacity to deliver innovative service improvements.
  • High level technical skills and experience in MS windows, O365, Citrix VMware and networking.
  • Recognised certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • A thorough understanding of service management / ticketing tools.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue building a career with us.
  • Reward & Recognition Program where you can also thank and reward your teammates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • How many years of people management experience do you have?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Service Desk Team Leader?
  • What’s the highest level of ITIL qualification you have completed?
  • How many years’ experience do you have in the IT industry?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a Technical Support Staff?

Accounts Clerk

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through innovative technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You can become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

We are currently seeking a detail-oriented and organised Accounts Clerk to join our Finance team in Norwest reporting direct to the CFO. If you have a passion for numbers and an eye for detail, this role is an excellent opportunity to grow your career in accounting.

WHAT WE’RE LOOKING FOR…

Key Responsibilities of the role include:

  • Accounts Payable Management
    • Processing vendor invoices and ensuring accurate coding.
    • Timely payment of invoices to vendors.
    • Management of vendor queries and invoice discrepancies.
    • Handling, processing, and payment of Corporate Cards and Amex.
    • Handling, processing, and payment of Expense Claims.
    • Creation and independent verification of new supplier and banking details.
  • Accruals and Prepayments
    • Managing accruals and prepayments related to accounts payable invoices to ensure accurate financial reporting.
  • Invoicing Revenue
    • Preparing and issuing invoices for procurement related revenue associated with procurement vendor invoices processed.
  • Compliance & Reconciliation:
    • Ensuring all payments and invoices comply with company policies and relevant regulations.
    • Reconciling accounts payable transactions to vendor statements and maintaining accurate records.
  • Process Improvement:
    • Identifying opportunities to enhance the efficiency of accounts payable and revenue processes.
    • Continuous improvement of systems to efficiently transact and report on payable information e.g. FBT reporting.
    • Master Data management
  • Collaboration:
    • Coordinating with vendors, internal departments, and procurement teams to resolve discrepancies.
  • Other duties:
    • Accounting and management of Fixed assets.
    • Management of accounts email box.
    • Answering incoming calls (ad hoc from time to time).
    • Other duties as requested by your manager.

Requirements to be a great fit, you’ll have:

  • Minimum 5 Years’ Experience: Demonstrated experience in Accounts Payable processing and management or similar finance role.
  • Education: TAFE or University qualifications in bookkeeping.
  • Skills:
    • Proficient in using Microsoft Office Suite (especially Excel): Intermediate to advanced skills.
    • Strong analytical skills.
    • Strong attention to detail.
    • Excellent organisational and time management abilities.
    • Strong communication and interpersonal skills.
    • A proactive and problem-solving mindset.
  • System used: MYOB Advanced (preferable).

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We offer competitive compensation, comprehensive benefits, and ongoing opportunities for professional development. We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program, where you can also thank and reward your teammates.
  • Employee discounts — Access discounted rates and offers from various providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • How many years’ experience do you have as an accounts clerk?
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience using Microsoft Excel?
  • How many years of accounts payable experience do you have?
  • What’s your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Do you have experience using MYOB?

Melbourne, VIC

Solutions Consultant / Pre-sales Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You can become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

who are you?

Our Solutions Consulting Engineers balance technical understanding with commercial savvy, with each Consulting Engineer being an integral part of our team. Your strong background in solution design, encompassing Private/Public Cloud, iPaaS, Identity Management, Mobility, Managed Services (core infrastructure), Networking and Digital Transformation, ensures you’ll be no exception, with these skills eclipsed only by your unrivalled customer focus. Distilling and communicating the advantages of a complex architecture in a concise delivery will be a core strength and will add direct value to customer engagement.

You enjoy the finer, consultative things, delivering ICT strategies and roadmaps, along with direct involvement in sales opportunities and interaction as to our future product roadmap via direct interaction with the individual product owners.

WHAT WE’RE LOOKING FOR…

The ‘Musts’:

  • Comparable experience in solution design and/or consulting capacity.
  • Demonstrable commercial understanding concerning solution deliverables.
  • Extensive exposure to Cloud; private, public & hybrid, Core Infrastructure Managed Services (End User Computing, Network Management, Security Management).
  • Proven presentation skills, be it in technical workshops, ICT roadmaps or tailored documentation.
  • Customer ownership (engage and service a portfolio of customers).
  • Engagement prowess, up to and including C-Level officers.
  • Experience working for a Managed Services Provider or Systems Integrator.

The ‘maybes’:

  • Extensive technical capability throughout the Microsoft stack.
  • Prior product development expertise.
  • You know what Cloud fits where.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A collaborative, supportive, and enthusiastic team.
  • Hybrid work environment and flexible working policy.
  • Access to Career Pathways so you can continue building a career with us.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the promise of working with a closely aligned team and making a real difference to your customers every day, don’t sit on that fence: Worst case scenario, free coffee. Best case, the job you’ve always envisaged, with a team that works like, well, “a team!”

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have a current Police Check (National Police Certificate) for employment?
  • How many years’ experience do you have as a Solutions Consultant?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have in a consulting role?
  • Do you have technical pre-sales experience?
  • What’s your expected annual base salary?
  • How many years’ experience do you have in the IT industry?
  • How many years’ experience do you have as a Pre Sales Solutions Architect?

IT Service Desk Team Leader

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

Reporting to the Operations Manager, this role’s primary functions are to provide mentoring support for Service Operations Centre (SOC) staff, third level escalation support functions to Tecala’s customers and internal divisions and managerial support to the SOC Manager.

Ensure the SOC team understands and meet agreed SLA’s, and KPI’s through regular feedback and coaching. Act as an internal technical reference point for colleagues; and liaise with vendors and external service providers concerning service levels. Work functions are a mixture of reactive and proactive items, with a key focus for the role being the ongoing enhancement of staff and systems, driving greater proactive activities as a result of diminished reactive items, through up-skilling, automation and systemisation.

Additional Duties:

  • Technical Escalations from SOC engineers.
  • Technical mentoring of direct report and the wider SOC engineers.
  • Delivery of Managed Services projects with assistance from the PMO.
  • Monitoring, analysis and review of the available monitoring toolsets.
  • Process improvement focusing on tools, hardware and software used by the SOC.
  • Timely recording of all activities within the company’s ITSM platform.
  • Occasional service delivery management and presales tasks.
  • Maintaining CSAT/NPS above 80% per calendar month.
  • Maintaining customer uptime of 99.5% per month or greater.

WHAT WE’RE LOOKING FOR…

THE ‘MUST HAVES’:

  • Previous experience in leading teams.
  • 2+ years’ experience operating as a Team Leader.
  • Strong skills in written and verbal communication.
  • Sound understanding of ITIL Framework.
  • Strong understanding and management of key Service Desk reporting metrics for managing performance/output and quality.
  • Demonstrated customer focus with a capacity to deliver innovative service improvements.
  • High level technical skills and experience in MS windows, O365, Citrix VMware and networking.
  • Recognised certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • A thorough understanding of service management / ticketing tools.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue building a career with us.
  • Reward & Recognition Program where you can also thank and reward your teammates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • How many years of people management experience do you have?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Service Desk Team Leader?
  • What’s the highest level of ITIL qualification you have completed?
  • How many years’ experience do you have in the IT industry?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a Technical Support Staff?

Our Recruitment Process

Applying
Reviewing Applications
Shortlisting
Competency/Knowledge Assessments
Interviews
Offer
Onboarding

Applying

Before applying we recommend you download and read the Job Advertisement so you understand more about the role. To apply you will need to complete an online application form, attach your cover letter, resume, and any supporting documents.

Reviewing Applications

We pay attention to ensure we give all applications fair consideration. We will look at your experience and skills to see if you are potentially suitable for the position. Reviewing all the applications can take a couple of weeks so please bear with us – we will be in touch.

Shortlisting

If you’re shortlisted, our talent team will contact you for a phone screen interview. The phone screen interview will last approximately 20 minutes and we will go through your work experience, skills and knowledge, salary expectations, notice period.

Competency/knowledge assessments

Depending on the role. You may be invited to complete technical knowledge or behavioural assessments. It could take up to 1 hour to complete and primarily assess your suitability for the role.

interviews

The first formal interview will involve getting to know you, your skills and experience to date, and your technical ability and knowledge based on key criteria of the role. This session can take up to an hour and maybe in person or video call. You may be asked to complete an activity or come in for a second interview.

offer

After a successful interview, our Talent team will be in touch advising of our intention to make an offer. Before a final offer, we will conduct professional referee and background checks. With your permission we may also need to do some other pre-employment checks, ie: police check – depending on the position.

onboarding

If you have made it this far – Congratulations! We aim to select the best possible candidates with diverse skills and perspectives that represent our audiences. We look forward to working with you!

What we can offer you

We know our success to date has been due to our employees, and as such, we put our people at the heart of everything we do.

Employee Referral Bonus of $1,500
Access to learning and development opportunities
Birthday Leave
Health and Wellbeing Days
Reward & Recognition Program
Performance based bonuses and incentives
Education Assistance Program including paid study leave
Flexible work arrangements and remote work options
Employee Assistance Program (EAP)
Fresh fruit, snacks, sparkling water on tap & great coffee
Social Club
Discounts for IT purchases

Want to enquire about a career at tecala?

Reach out to our friendly Talent Acquisition team to set up a time to chat.