Take a look at the current careers available at Tecala.

Join our Team

Our aim is to change the tech industry, with you beside us. We’re renowned for partnering with Australia’s most progressive, forward-thinking businesses that share our vision of a future where technology is the enabler of bolder, faster, and smarter ways of operating.

We are passionate about what we do, how we do it, and most importantly, why we’re doing it. And we’re just as hungry for your growth and success as we are for ours. In fact, the two should go hand in hand.

At Tecala, we’re proud to be a Great Place To Work Certified organisation and to have been listed in Australia’s Best Workplaces in Technology List. These accolades reflect our commitment to fostering an environment where our team can thrive. We’re always looking for incredible talent in full-time, part-time, and freelance capacities. If Tecala sounds like the kind of business you’d like to be a part of, let’s chat!

Get in touch today.

Open to all locations

Systems Manager

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

who are you?

As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Service Operations team. You will be accountable for the daily operation of customers’ back-end systems, including availability and reliability, which are essential to the business’s success and overall customer satisfaction.

Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Service Operations team.

The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when needed.

We are open to candidates based in most states across Australia.

WHAT WE’RE LOOKING FOR…

Key responsibilities will include (but not limited to):

  • Proactive and Reactive Level 3 engineering tasks.
  • Delivery of Managed Services projects with assistance from the PMO.
  • Monitoring, analysis and review of the available monitoring toolsets.
  • Managing and monitor all installed customer systems and infrastructure.
  • Installing, configuring, testing and maintaining operating system, application and system management tools.
  • Maintain security, backup, and redundancy strategies.
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time.
  • Process improvement focusing on tools, hardware and software used by the SOC.
  • Timely recording of all activities within the company’s ITSM platform.
  • Occasional presales and service delivery management tasks.

Required skills and experience:

  • Experience working for an MSP / SI in the delivery of support services (core infrastructure, networks, cloud, security etc)
  • Certification in multiple vendor technologies (Cisco, Microsoft, VMware..); 
  • Industry experience in a third level engineering position and in delivery of ICT projects.
  • Sound understanding of ITIL Framework.
  • Demonstrable time management & effort capture skills. Exemplary communication skills.
  • Presales experience (desirable).

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A collaborative, supportive, and enthusiastic team.
  • Hybrid work environment and flexible working policy.
  • Access to Career Pathways so you can continue building a career with us.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the promise of working with a closely aligned team and making a real difference to your customers every day, don’t sit on that fence: Worst case scenario, free coffee. Best case, the job you’ve always envisaged, with a team that works like, well, “a team!”

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Do you have a current Police Check (National Police Certificate) for employment?
  • Do you have technical pre-sales experience?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a systems engineer?
  • Do you hold Australian Security Clearance?
  • What’s your expected annual base salary?
  • Are you available to work on a rotating roster?

Sydney, NSW

Product Manager

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You can become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

who are you?

The Product Manager is primarily accountable for the development and enhancement of the Tecala Service Catalogue. Our customers depend on Tecala having relevant, reliable and cost effective products in the spheres of Cloud, Communications, Data, Security & Managed Services. 

The Product Manager plays a key role in maintaining market awareness, assisting with rapid development of new product offerings, along with vendor negotiations in lockstep with business unit leaders. They will support the growth and ongoing refinement of the Tecala Service Catalogue, including pricing construct, delivery model, ongoing enhancement and route/relevance to market.

Essential to the role is the successful convergence of customer needs analysis, product definition and lifecycle, commercial acumen and key stakeholder management.

WHAT WE’RE LOOKING FOR…

The ‘Musts’:

  • Prior experience in a Product Management or Pre/Post Sales Support role.
  • Broad understanding of vendor technologies (AWS, Cisco, Microsoft, VMware/Broadcom).
  • Indepth market knowledge, Cloud, Communications, Security, Managed Services & Data.
  • 10+ years’ experience in a SI/MSP environment.
  • Demonstrable commercial acumen.
  • Sound understanding of the ITIL Framework.
  • Product placement/marketing experience is highly desirable.
  • Exceptional time management capabilities.
  • Exemplary communication skills.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A collaborative, supportive, and enthusiastic team.
  • Hybrid work environment and flexible working policy.
  • Access to Career Pathways so you can continue building a career with us.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the promise of working with a closely aligned team and making a real difference to your customers every day, don’t sit on that fence: Worst case scenario, free coffee. Best case, the job you’ve always envisaged, with a team that works like, well, “a team!”

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a product manager?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a product specialist?
  • What’s the highest level of ITIL qualification you have completed?

Support Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

This role can be based in Sydney, Melbourne or Adelaide.

WHAT WE’RE LOOKING FOR…

  • A genuine “customer first” focus
  • Demonstrated experience working in comparable Service Desk position
  • Strong communication and interpersonal skills
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

  • Experience working within an ITSM environment and familiarity with ITIL processes
  • ITIL Foundations accreditation
  • Current industry or tertiary qualifications
  • Experience within a System Integrator or Managed Services Provider

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

IT Service Desk Team Leader

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

Reporting to the Operations Manager, this role’s primary functions are to provide mentoring support for Service Operations Centre (SOC) staff, third level escalation support functions to Tecala’s customers and internal divisions and managerial support to the SOC Manager.

Ensure the SOC team understands and meet agreed SLA’s, and KPI’s through regular feedback and coaching. Act as an internal technical reference point for colleagues; and liaise with vendors and external service providers concerning service levels. Work functions are a mixture of reactive and proactive items, with a key focus for the role being the ongoing enhancement of staff and systems, driving greater proactive activities as a result of diminished reactive items, through up-skilling, automation and systemisation.

Additional Duties:

  • Technical Escalations from SOC engineers.
  • Technical mentoring of direct report and the wider SOC engineers.
  • Delivery of Managed Services projects with assistance from the PMO.
  • Monitoring, analysis and review of the available monitoring toolsets.
  • Process improvement focusing on tools, hardware and software used by the SOC.
  • Timely recording of all activities within the company’s ITSM platform.
  • Occasional service delivery management and presales tasks.
  • Maintaining CSAT/NPS above 80% per calendar month.
  • Maintaining customer uptime of 99.5% per month or greater.

WHAT WE’RE LOOKING FOR…

THE ‘MUST HAVES’:

  • Previous experience in leading teams.
  • 2+ years’ experience operating as a Team Leader.
  • Strong skills in written and verbal communication.
  • Sound understanding of ITIL Framework.
  • Strong understanding and management of key Service Desk reporting metrics for managing performance/output and quality.
  • Demonstrated customer focus with a capacity to deliver innovative service improvements.
  • High level technical skills and experience in MS windows, O365, Citrix VMware and networking.
  • Recognised certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • A thorough understanding of service management / ticketing tools.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue building a career with us.
  • Reward & Recognition Program where you can also thank and reward your teammates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • How many years of people management experience do you have?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Service Desk Team Leader?
  • What’s the highest level of ITIL qualification you have completed?
  • How many years’ experience do you have in the IT industry?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a Technical Support Staff?

Business Analyst

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

The Business Analyst will work closely with stakeholders (both internal Tecala stakeholders and our client stakeholders), gathering requirements, mapping processes, and ensuring the successful delivery of IT solutions in a fast-paced IT managed services environment. 

There will also be elements of documentation analysis, and will be responsible for creating clear, concise, and accurate documentation for a range of our technical products, services and processes. This role requires a strong ability to translate technical concepts into user-friendly content that supports our products and enhances the user experience. Process creation and documentation will be used by both internal Tecala users and our customers.

This position can be based in Sydney or Melbourne.

WHAT WE’RE LOOKING FOR…

  • Collaborate with business stakeholders, technology teams, and vendors to gather and analyze business requirements.
  • Document business and functional requirements, process flows, and user stories.
  • Work with technical teams to translate business needs into technical specifications.
  • Create and revise content for various platforms, including online help systems, training materials, and release notes.
  • Conduct gap analysis and provide recommendations for system improvements.
  • Identify process inefficiencies and suggest improvements for optimisation.
  • Conduct UAT to ensure documentation effectively supports user needs.
  • Facilitate stakeholder communication, ensuring alignment between business needs and IT solutions.
  • Coordinate and manage multiple projects concurrently.

  • Previous experience in business/process analysis, technical writing and IT Service Management 
  • Experience working for a Technology services provider or consulting (ideally IT Managed Services)
  • Strong skills in creating clear and concise technical documentation 
  • Excellent written and verbal communication skills 
  • Excellent presentation skills to create clear, concise, and user-friendly procedure manuals, guides, and process documents
  • Expertise in documentation tools such as, MS Word, MS Visio, Adobe Pro, Confluence
  • Strong understanding of ITIL Framework
  • Demonstrated customer focus with a capacity to deliver innovative service improvements
  • Recognised certifications (ITIL, ITSM)

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as an Information Technology Business Analyst?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • Do you have technical writing experience?
  • How many years’ experience do you have in a consulting role?
  • What’s your expected annual base salary?
  • How much notice are you required to give your current employer?
  • What’s the highest level of ITIL qualification you have completed?

Melbourne, VIC

Business Analyst

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

The Business Analyst will work closely with stakeholders (both internal Tecala stakeholders and our client stakeholders), gathering requirements, mapping processes, and ensuring the successful delivery of IT solutions in a fast-paced IT managed services environment. 

There will also be elements of documentation analysis, and will be responsible for creating clear, concise, and accurate documentation for a range of our technical products, services and processes. This role requires a strong ability to translate technical concepts into user-friendly content that supports our products and enhances the user experience. Process creation and documentation will be used by both internal Tecala users and our customers.

This position can be based in Sydney or Melbourne.

WHAT WE’RE LOOKING FOR…

  • Collaborate with business stakeholders, technology teams, and vendors to gather and analyse business requirements.
  • Document business and functional requirements, process flows, and user stories.
  • Work with technical teams to translate business needs into technical specifications.
  • Create and revise content for various platforms, including online help systems, training materials, and release notes.
  • Conduct gap analysis and provide recommendations for system improvements.
  • Identify process inefficiencies and suggest improvements for optimisation.
  • Conduct UAT to ensure documentation effectively supports user needs.
  • Facilitate stakeholder communication, ensuring alignment between business needs and IT solutions.
  • Coordinate and manage multiple projects concurrently.

  • Previous experience in business/process analysis, technical writing and IT Service Management 
  • Experience working for a Technology services provider or consulting (ideally IT Managed Services)
  • Strong skills in creating clear and concise technical documentation 
  • Excellent written and verbal communication skills 
  • Excellent presentation skills to create clear, concise, and user-friendly procedure manuals, guides, and process documents
  • Expertise in documentation tools such as, MS Word, MS Visio, Adobe Pro, Confluence
  • Strong understanding of ITIL Framework
  • Demonstrated customer focus with a capacity to deliver innovative service improvements
  • Recognised certifications (ITIL, ITSM)

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as an Information Technology Business Analyst?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • Do you have technical writing experience?
  • How many years’ experience do you have in a consulting role?
  • What’s your expected annual base salary?
  • How much notice are you required to give your current employer?
  • What’s the highest level of ITIL qualification you have completed?

IT Service Desk Team Leader

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

Reporting to the Operations Manager, this role’s primary functions are to provide mentoring support for Service Operations Centre (SOC) staff, third level escalation support functions to Tecala’s customers and internal divisions and managerial support to the SOC Manager.

Ensure the SOC team understands and meet agreed SLA’s, and KPI’s through regular feedback and coaching. Act as an internal technical reference point for colleagues; and liaise with vendors and external service providers concerning service levels. Work functions are a mixture of reactive and proactive items, with a key focus for the role being the ongoing enhancement of staff and systems, driving greater proactive activities as a result of diminished reactive items, through up-skilling, automation and systemisation.

Additional Duties:

  • Technical Escalations from SOC engineers.
  • Technical mentoring of direct report and the wider SOC engineers.
  • Delivery of Managed Services projects with assistance from the PMO.
  • Monitoring, analysis and review of the available monitoring toolsets.
  • Process improvement focusing on tools, hardware and software used by the SOC.
  • Timely recording of all activities within the company’s ITSM platform.
  • Occasional service delivery management and presales tasks.
  • Maintaining CSAT/NPS above 80% per calendar month.
  • Maintaining customer uptime of 99.5% per month or greater.

WHAT WE’RE LOOKING FOR…

THE ‘MUST HAVES’:

  • Previous experience in leading teams.
  • 2+ years’ experience operating as a Team Leader.
  • Strong skills in written and verbal communication.
  • Sound understanding of ITIL Framework.
  • Strong understanding and management of key Service Desk reporting metrics for managing performance/output and quality.
  • Demonstrated customer focus with a capacity to deliver innovative service improvements.
  • High level technical skills and experience in MS windows, O365, Citrix VMware and networking.
  • Recognised certification in multiple vendor technologies (Cisco, Microsoft, VMware).
  • A thorough understanding of service management / ticketing tools.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue building a career with us.
  • Reward & Recognition Program where you can also thank and reward your teammates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • How many years of people management experience do you have?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a Service Desk Team Leader?
  • What’s the highest level of ITIL qualification you have completed?
  • How many years’ experience do you have in the IT industry?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a Technical Support Staff?

Support Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

This role can be based in Sydney, Melbourne or Adelaide.

WHAT WE’RE LOOKING FOR…

  • A genuine “customer first” focus
  • Demonstrated experience working in comparable Service Desk position
  • Strong communication and interpersonal skills
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

  • Experience working within an ITSM environment and familiarity with ITIL processes
  • ITIL Foundations accreditation
  • Current industry or tertiary qualifications
  • Experience within a System Integrator or Managed Services Provider

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

HDo you have a current Police Check (National Police Certificate) for employment?

  • Are you available to work on a rotating roster?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • What’s the highest level of ITIL qualification you have completed?

Product Manager

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You can become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

who are you?

The Product Manager is primarily accountable for the development and enhancement of the Tecala Service Catalogue. Our customers depend on Tecala having relevant, reliable and cost effective products in the spheres of Cloud, Communications, Data, Security & Managed Services. 

The Product Manager plays a key role in maintaining market awareness, assisting with rapid development of new product offerings, along with vendor negotiations in lockstep with business unit leaders. They will support the growth and ongoing refinement of the Tecala Service Catalogue, including pricing construct, delivery model, ongoing enhancement and route/relevance to market.

Essential to the role is the successful convergence of customer needs analysis, product definition and lifecycle, commercial acumen and key stakeholder management.

WHAT WE’RE LOOKING FOR…

The ‘Musts’:

  • Prior experience in a Product Management or Pre/Post Sales Support role.
  • Broad understanding of vendor technologies (AWS, Cisco, Microsoft, VMware/Broadcom).
  • Indepth market knowledge, Cloud, Communications, Security, Managed Services & Data.
  • 10+ years’ experience in a SI/MSP environment.
  • Demonstrable commercial acumen.
  • Sound understanding of the ITIL Framework.
  • Product placement/marketing experience is highly desirable.
  • Exceptional time management capabilities.
  • Exemplary communication skills.

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness – perks including discounted gym membership.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Learning & Development – Development via self-paced learning, including educational assistance support with investment in training and upskilling.
  • Reward & Recognition Program – Thank your teammates!
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).
  • Referral Program – refer a friend and receive a cash incentive!
  • A collaborative, supportive, and enthusiastic team.
  • Hybrid work environment and flexible working policy.
  • Access to Career Pathways so you can continue building a career with us.

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the promise of working with a closely aligned team and making a real difference to your customers every day, don’t sit on that fence: Worst case scenario, free coffee. Best case, the job you’ve always envisaged, with a team that works like, well, “a team!”

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster a work environment that is inclusive and diverse, where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a product manager?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • What’s your expected annual base salary?
  • How many years’ experience do you have as a product specialist?
  • What’s the highest level of ITIL qualification you have completed?

Adelaide, SA

Support Engineer

WHO ARE WE?

Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more great people to join our vibrant and growing team.

We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.

about THE ROLE

As a Support Engineer, you are our front line, delivering support to our customers in relation to our broad private cloud offerings and accompanying managed services. Daily duties will have you engaging directly with remote end-users to provide technical assistance in predominately Microsoft, VMware, and Citrix-based solutions. The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get “hands-on” when required.

This role can be based in Sydney, Melbourne or Adelaide.

WHAT WE’RE LOOKING FOR…

  • A genuine “customer first” focus
  • Demonstrated experience working in comparable Service Desk position
  • Strong communication and interpersonal skills
  • Minimum of 1–2 years’ experience supporting the following technologies: Microsoft – Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare, and Cloud technologies.
  • Ability to build and maintain effective relationships with clients and co-workers
  • Good time management, strong analytical and problem-solving skills
  • Flexibility around shift-work, staggered between 6am and 10pm, standard business days.

  • Experience working within an ITSM environment and familiarity with ITIL processes
  • ITIL Foundations accreditation
  • Current industry or tertiary qualifications
  • Experience within a System Integrator or Managed Services Provider

WHAT CAN WE OFFER YOU?

As part of our team, you’ll be able to learn and grow in a supportive environment. We were certified as a Great Place to Work for 2023 and 2024 and ranked in the top 20 of Australia’s Best Workplaces in Technology 2024.

We have listed some of those benefits below for you:

  • Paid Birthday Leave.
  • Health & Wellness perks, including discounted gym membership.
  • Access to ongoing Learning & Development opportunities, including self-paced learning through our learning management system.
  • Paid certifications and remuneration incentive to get upskilled / certified to support your development.
  • Access to Career Pathways so you can continue to build a career in the business.
  • Reward & Recognition Program where you can also thank and reward your team mates.
  • Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
  • Employee Assistance Program (EAP).

Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.

HOW TO APPLY

If you’re excited about the opportunity to make a difference in our business, meet the musts and tick some maybes, then apply now.

Be sure to include a cover letter and CV to support your application.

No agencies, please – we’ve got this one covered.

We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.

 

Your application will include the following questions:

HDo you have a current Police Check (National Police Certificate) for employment?

  • Are you available to work on a rotating roster?
  • What’s your expected annual base salary?
  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a support engineer?
  • Do you have customer service experience?
  • Do you have technical support experience?
  • What’s the highest level of ITIL qualification you have completed?

Our Recruitment Process

Applying
Reviewing Applications
Shortlisting
Competency/Knowledge Assessments
Interviews
Offer
Onboarding

Applying

Before applying we recommend you download and read the Job Advertisement so you understand more about the role. To apply you will need to complete an online application form, attach your cover letter, resume, and any supporting documents.

Reviewing Applications

We pay attention to ensure we give all applications fair consideration. We will look at your experience and skills to see if you are potentially suitable for the position. Reviewing all the applications can take a couple of weeks so please bear with us – we will be in touch.

Shortlisting

If you’re shortlisted, our talent team will contact you for a phone screen interview. The phone screen interview will last approximately 20 minutes and we will go through your work experience, skills and knowledge, salary expectations, notice period.

Competency/knowledge assessments

Depending on the role. You may be invited to complete technical knowledge or behavioural assessments. It could take up to 1 hour to complete and primarily assess your suitability for the role.

interviews

The first formal interview will involve getting to know you, your skills and experience to date, and your technical ability and knowledge based on key criteria of the role. This session can take up to an hour and maybe in person or video call. You may be asked to complete an activity or come in for a second interview.

offer

After a successful interview, our Talent team will be in touch advising of our intention to make an offer. Before a final offer, we will conduct professional referee and background checks. With your permission we may also need to do some other pre-employment checks, ie: police check – depending on the position.

onboarding

If you have made it this far – Congratulations! We aim to select the best possible candidates with diverse skills and perspectives that represent our audiences. We look forward to working with you!

What we can offer you

We know our success to date has been due to our employees, and as such, we put our people at the heart of everything we do.

Employee Referral Bonus of $1,500
Access to learning and development opportunities
Birthday Leave
Health and Wellbeing Days
Reward & Recognition Program
Performance based bonuses and incentives
Education Assistance Program including paid study leave
Flexible work arrangements and remote work options
Employee Assistance Program (EAP)
Fresh fruit, snacks, sparkling water on tap & great coffee
Social Club
Discounts for IT purchases

Want to enquire about a career at tecala?

Reach out to our friendly Talent Acquisition team to set up a time to chat.