Tecala’s Robotic Process Automation (RPA) services offer our clients an effective way to streamline operations and reduce costs. By automating repeatable, manual tasks into automated workflows, we enable your teams to spend more time on high-value, revenue-generating and customer-experience-focused tasks.
Tecala’s RPA consulting services are usually delivered as part of our Intelligent Automation as a Service (IAaaS) – a fully managed, secure, and scalable end-to-end RPA automation service that we’ve built specially for the mid-market.
When combined with our back-end integration and automation, and artificial intelligence services your business has access to a scalable, end-to-end Robotic Process Automation solution that scales and grows as your business evolves. All these RPA services are delivered and managed by our local automation specialists.
Robotic Process Automation is now an essential part of any mid-market organisation’s Digital Transformation strategy – and no longer just an efficiency initiative.
There was already momentum for RPA prior to the pandemic, but border closures, travel restrictions and skills and labour shortages have forced organisations to look for alternative ways to increase capability and capacity.
Because it gives organisations the ability to scale and grow without incurring additional staff costs, relying on our RPA solutions is one of the most effective ways to streamline operations and reduce costs.
By automating repeatable, manual tasks into automated workflows, it provides organisations with the ability to reduce staffing costs, improve process efficiencies, and reduce (and potentially eliminate) human error.
By enabling your teams to spend more time on high-value, revenue-generating and customer-experience-focused tasks you massively increase your potential for profitability and growth.
At the beginning of every project, Tecala will work with your operations and business management teams to define the processes that need to be automated and identify the potential cost saving opportunities of each process.
This allows us to accurately calculate what your system, function, team or department is costing now, and we project savings and ROI on a fixed future date.
With this approach, we ensure our RPA services are focused on delivering business value and ensuing ROI can be easily calculated. This gives you and your finance team the certainty you need when making your budgeting and planning.
Tecala’s Robotic Process Automation services are delivered as part of our broader Automation, Data and AI Services. This is an incremental, consumption-based model that gives mid-sized enterprises predictability and certainty in their budgeting, allowing them to achieve a return on investment within a reasonable time frame.
First and foremost, we focus on achievable projects for which the business case is deeply compelling. This ensures your RPA services deliver tangible, measurable business outcomes from your investment.
Our Consultancy and Advisory teams, working alongside our service and support staff, will continually optimise your automation services to ensure they continue to meet your objectives to deliver genuine business value. And the people using your automation services will be supported on a daily basis through our locally owned and operated Service Operations Centre.
Empower your people
Automating repetitive and tedious tasks not only improves efficiency and accuracy, it also enables people to focus on more rewarding parts of their job. Using RPA to automate process-driven tasks and AI to automate data-driven tasks, you allow your people to focus on doing the ‘productive human things’ that add real value.
Deliver exceptional customer experiences
Intelligent automation allows you to develop deeper insight into your customer’s preferences and behaviours while automating the ordering, processing and delivery of products and services.
Build customer loyalty
Customers who receive consistently satisfying experiences continue to make purchases, and soon become loyal and committed advocates, openly sharing their experiences with colleagues, peers, friends, and family.
Increase capability and capacity – with reduced staff costs
By automating repetitive, time-consuming, or laborious tasks, you will build capability and capacity without the need to take on more staff. And your existing team will be able to focus on more valuable activities.
A positive organisational culture
Our automation services are designed to augment human ‘thinking and doing’ in your organisation. We don’t remove jobs, we’re here to support your organisational change management processes so your people and your entire organisation can operate at optimal performance.
Reduce risk and ensure business continuity
Bringing offshore helpdesk support and call centres back to Australia is now a viable option as RPA is used to streamline customer interactions. This allows you to regain control of your operations and build business resilience.
Business process automation is a long-term strategy. In a short 30-minute discussion, we’ll assess where you are on your journey and identify the key areas for intelligent automation services in your business that will streamline processes, drive efficiencies, and improve profitability.
Many Australian businesses went through a real-life process stress test in the past year. Mistakes were made, so we share our assessment to ensure your automation journey is successful.
In our digital-first world, we’re under considerable pressure to bring our business processes up to our customer’s highest expectations. Find out how Australian businesses are turning to automation to close the gap.
