Robotic Process Automation (RPA)

Our specialised RPA consulting services will deliver the most effective way to streamline your business operations and reduce costs.

Robotic Process Automation Services with the freedom and flexibility to grow.

Tecala’s Robotic Process Automation (RPA) services offer our clients an effective way to streamline operations and reduce costs. By automating repeatable, manual tasks into automated workflows, we enable your teams to spend more time on high-value, revenue-generating and customer-experience-focused tasks.

Tecala’s RPA consulting services are usually delivered as part of our Intelligent Automation as a Service (IAaaS) – a fully managed, secure, and scalable end-to-end RPA automation service that we’ve built specially for the mid-market.

When combined with our back-end integration and automation, and artificial intelligence services your business has access to a scalable, end-to-end Robotic Process Automation solution that scales and grows as your business evolves. All these RPA services are delivered and managed by our local automation specialists.

Robotic Process Automation (RPA) has the potential to unlock profitability and growth in your organisation.

Robotic Process Automation is now an essential part of any mid-market organisation’s Digital Transformation strategy – and no longer just an efficiency initiative.

There was already momentum for RPA prior to the pandemic, but border closures, travel restrictions and skills and labour shortages have forced organisations to look for alternative ways to increase capability and capacity.  

Because it gives organisations the ability to scale and grow without incurring additional staff costs, relying on our RPA solutions is one of the most effective ways to streamline operations and reduce costs.

By automating repeatable, manual tasks into automated workflows, it provides organisations with the ability to reduce staffing costs, improve process efficiencies, and reduce (and potentially eliminate) human error.

By enabling your teams to spend more time on high-value, revenue-generating and customer-experience-focused tasks you massively increase your potential for profitability and growth.


Our local Robotic Process Automation specialists engage directly with you to ensure you get the outcome you need.

At the beginning of every project, Tecala will work with your operations and business management teams to define the processes that need to be automated and identify the potential cost saving opportunities of each process.

This allows us to accurately calculate what your system, function, team or department is costing now, and we project savings and ROI on a fixed future date.

With this approach, we ensure our RPA services are focused on delivering business value and ensuing ROI can be easily calculated. This gives you and your finance team the certainty you need when making your budgeting and planning.


Our Intelligent Automation as a Service (IAaaS) model ensures you achieve the right level of RPA for your organisation.

Tecala’s Robotic Process Automation services are delivered as part of our broader Automation, Data and AI Services. This is an incremental, consumption-based model that gives mid-sized enterprises predictability and certainty in their budgeting, allowing them to achieve a return on investment within a reasonable time frame.

First and foremost, we focus on achievable projects for which the business case is deeply compelling. This ensures your RPA services deliver tangible, measurable business outcomes from your investment.

Our Consultancy and Advisory teams, working alongside our service and support staff, will continually optimise your automation services to ensure they continue to meet your objectives to deliver genuine business value. And the people using your automation services will be supported on a daily basis through our locally owned and operated Service Operations Centre.

Empower your people

Automating repetitive and tedious tasks not only improves efficiency and accuracy, it also enables people to focus on more rewarding parts of their job. Using RPA to automate process-driven tasks and AI to automate data-driven tasks, you allow your people to focus on doing the ‘productive human things’ that add real value.

Deliver exceptional customer experiences

Intelligent automation allows you to develop deeper insight into your customer’s preferences and behaviours while automating the ordering, processing and delivery of products and services.

Build customer loyalty

Customers who receive consistently satisfying experiences continue to make purchases, and soon become loyal and committed advocates, openly sharing their experiences with colleagues, peers, friends, and family.

Increase capability and capacity – with reduced staff costs

By automating repetitive, time-consuming, or laborious tasks, you will build capability and capacity without the need to take on more staff. And your existing team will be able to focus on more valuable activities.

A positive organisational culture

Our automation services are designed to augment human ‘thinking and doing’ in your organisation. We don’t remove jobs, we’re here to support your organisational change management processes so your people and your entire organisation can operate at optimal performance.

Reduce risk and ensure business continuity

Bringing offshore helpdesk support and call centres back to Australia is now a viable option as RPA is used to streamline customer interactions. This allows you to regain control of your operations and build business resilience. 

Establish an intelligent business practice in your organisation.

Book your Automation Maturity Readiness Assessment

Business process automation is a long-term strategy. In a short 30-minute discussion, we’ll assess where you are on your journey and identify the key areas for intelligent automation services in your business that will streamline processes, drive efficiencies, and improve profitability.


Why and how Intelligent Automation can benefit medium-sized businesses 

Many Australian businesses went through a real-life process stress test in the past year. Mistakes were made, so we share our assessment to ensure your automation journey is successful.


Unleash twice the smarts to uplift your processes 

In our digital-first world, we’re under considerable pressure to bring our business processes up to our customer’s highest expectations. Find out how Australian businesses are turning to automation to close the gap.

Frequently Asked Questions

What is Robotic Process Automation (RPA)?

  1. Robotic Process Automation (RPA) is a user-interface-based automation software technology that records and emulates the way people interact with digital systems, applications and software, and web pages. It’s used in situations where an application programming interface (API) is either not available or inadequate.  
  2. RPA software technology makes it easy to build, deploy, and manage software robots that emulate or mimic human behaviours and actions in specific workflows and interactions.
  3. Anything process-driven or repeatable that a human does via a user interface, we can do much more efficiently and effectively with an RPA solution. And we can do it 24 hours a day and 365 days a year, massively driving your capability and capacity.

What’s the difference between robotic process automation and intelligent automation?

  1. Robotic Process Automation is a way of automating repeatable, manual tasks or rules-based tasks into automated workflows. As such it’s an effective way to streamline operations and reduce costs.
  2. Intelligent automation uses artificial intelligence technologies, like machine learning and natural language processing, to streamline and scale decision making across an organisation. For this reason, it’s often called ‘cognitive automation’.
  3. At Tecala we’ve selected the three key specialisations of robotic process automation, back-end integration automation, and artificial intelligence because, when combined into an integrated platform, they can deliver an intelligent automation solution that can be tailored to meet the typical needs of a mid-sized business.

What is an example of RPA in business?

  1. RPA applications range from something as simple as generating an automatic response to the receipt of an invoice, to automating the onboarding process for new employees. In its more complex form, RPA can deploy thousands of bots, each programmed to automate a particular job in your ERP System.
  2. Possibly the most impact is being made in marketing, sales and operations where people need to gain business insights for better decision making or reporting.
  3. In this example, the RPA software extracts data from a number of systems using integrations. It then cleans, transforms and loads the data onto your business systems using the rules you set. It can then use Artificial Intelligence, such as Computer Vision and Natural Language Processing algorithms, to extract the business insights and trends that are important or useful to the business. Relevant insights, metrics and performance data are then presented to your teams, allowing you to make smarter, faster and more accurate decisions from them.  

How much does RPA cost?

  1. A standard ‘per bot’ license costs between $5,000 and $15,000. But that’s just for the license. The real cost comes in the ongoing management and optimisation of the software to ensure it delivers the outcomes you need.
  2. This is why Tecala delivers its RPA as part of an Intelligent Automation as a Service (IAaaS). This is an incremental, consumption-based model that we’ll configure to meet your specific business needs. This approach gives you a price for an outcome, delivering predictability and certainty in your budgeting, and ensuring a return on investment within your time frame.


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