Tecala’s Conversational Chatbots are used in many different environments where clients need to provide a 24/7 interface with customers, partners, or internal employees.
Integrating AI with your organisation’s data, we enable people to get quick responses to simple questions, or the detail they need on more complex enquiries. When applied to internal HR enquiries or outward-facing customer services they enable instant and accurate responses to your most frequently asked enquiries.
By combining data, back-end integration and automation, and artificial intelligence capabilities, we can develop conversational chatbots for any industry in just about any scenario. We also provide ready-made solutions, for example our ‘Chatbot for Insurance’.
Once in place, our service teams provide 24/7 support, continually optimising your conversational chatbots and associated automation services to ensure they continue to meet your objectives and deliver great experiences to everyone who uses them.
Tecala’s Conversational Chatbots can be developed to optimise the performance of different departments within your organisation.
Customer Services
Chatbots on your website and customer-facing web platforms provide convenient access to support for your internal employees, customers, or constituents. Quickly respond to frequently asked enquiries, enable customers to troubleshoot common problems without long waits on hold, and provide easy escalation to your technical teams when appropriate.
Sales and Marketing
Conversational Chatbots provide an invaluable first response interface to your potential customers or marketing leads. Our chatbots can initiate conversations with people visiting your website, and they can provide product and service information. With the right training they can also help qualify customer enquiries to enable your sales team to have more meaningful conversations on first contact.
People and Culture
Delivering quick, easy, and hassle-free services and support to your employees is an important way of developing loyalty and longevity with your workforce. Quickly respond to payroll issues and annual leave requests, and provide a first line of response around more complex situations, like employee share plans, company policies, and health and safety training requirements.
Thanks to their ability to provide prompt and personalised internal and external support, chatbots are the perfect way to create a genuinely 24/7 two-way interface between your organisation and your employees, customers, stakeholders and constituents. But they’re also a valuable platform for gathering valuable insights and streamlining operations.
Fully customisable for flexibility
Tecala’s conversational chatbots enable you to take a tailored approach to communications based operational, brand, and cultural objectives. Designed to engage with users in natural language conversations, they deliver personalised experiences tailored to your unique needs and goals.
Self-optimising
By automatically feeding customer or employee responses, questions, and feedback straight back into your core systems, you create a system of continual improvement, so your systems evolve in real time.
Save money, drive efficiencies
80% of customer service questions are standard, so they can be answered easily by a chatbot. Even though you don’t want to lose your personal touch to customer services, as a first response, chatbots are very efficient.
Always on hand
Conversational chatbots can be ready to respond any time of the day or night. With more customers enjoying the flexibility of buying online, having automated responses always on improves customer experiences.
Support your scalability
Chatbots can handle multiple conversations simultaneously without getting tired or being impacted by high volume delays. This allows your organisation to scale your customer and employee support and engagement efforts as your operations grow.
Improve the quality of your data
Chatbots collect valuable data from each customer or employee interactions, feeding their preferences, challenges, and pain points straight into your core data. This provides valuable insights which can be fed into your new product and service development processes.
Tecala delivers data, automation, and AI solutions to organisations all over Australia. Our conversational chatbot solutions combine these core services into a platform that will deliver exceptional outcomes. So, let’s get you started.
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