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Tecala Triagr

Analyse, classify and automate inbound email communications.

Looking to deliver superior levels of customer service?

Look no further than Tecala Triagr. Built by Tecala. Powered by OpenAI and Microsoft.

OUR SOLUTION

Companies can receive hundreds, or even thousands, of emails every day from customers. There is a huge amount of human time needed to review these emails, classify them, and then action appropriately.

Tecala Triagr allows you to automatically analyse and classify every incoming email, and then automate where it makes the most sense.

Analyse

Automatically pick up the sentiment and tone in your incoming emails.

Classify

Define the categories that you would like to classify your emails into.

Automate

Identify and implement automation where it makes the most sense.

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Case Study

AI-powered automation speeds up NDIS claims process

Australia’s National Disability Insurance Scheme (NDIS) continues to transform the lives of more than half a million Australians with disabilities.

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Case Study

Greenwich College’s new hire ‘Raybot’ helps international students get enrolled into courses

An AI-powered bot unlocks productivity gains and future-proofs one of Australia’s largest private tertiary education providers to help process enrolment applications within 24 hours of receiving them.

OUR CLIENTS

Trusted by Australia’s most progressive businesses.