Roundtable 04 | Resilience

Operational Resilience in a Digital World

Business resilience is no longer defined solely by disaster recovery. It depends on the ability to adapt, recover quickly and keep critical services available.

Cyber attacks, infrastructure failures, market disruption and changing customer expectations can all test the operating model. Technology resilience has therefore become inseparable from business resilience.

This executive roundtable will explore how automation, managed services, cloud platforms and intelligent infrastructure can strengthen continuity, agility and customer confidence in an unpredictable environment.

Why Operational Resilience Matters

Technology resilience is now inseparable from the organisation’s ability to serve customers and adapt.

You will leave with a clearer view of how to strengthen continuity, recovery and adaptability across infrastructure, applications, cloud and operations.

Traditional recovery plans remain important, but modern resilience requires a broader operating model. Organisations need visibility across critical services, clear ownership, tested response processes and technology platforms that can adapt when conditions change.

Led by Tecala Group and Moxie Insights, this roundtable will outline how automation, managed services, cloud and intelligent infrastructure can improve operational continuity while helping the organisation respond faster without losing customer confidence.

Roundtable Agenda

An afternoon focused on continuity, rapid recovery and adaptability through disruption.

12:30–1:00 PM

Arrival and Executive Networking

Connect with peers and invited leaders before the facilitated discussion begins.

1:00–1:10 PM

Opening Remarks

Welcome, session context and the action points the discussion will work towards across operational continuity, recovery and adaptable digital services.

1:10–2:30 PM

Executive Roundtable

Interactive discussion moderated by James Henderson, with commentary from Tecala Group and invited guests on operational continuity, recovery and adaptable digital services.

2:30–2:45 PM

Closing Remarks

Final perspectives, key summaries and practical action points from the discussion.

2:45–3:00 PM

Executive Networking

Continue the conversation and connect with participants following the formal session.

Key Discussion Points
  • Designing resilient operations across infrastructure, applications and cloud
  • Improving agility and operational continuity across critical services
  • Using automation and managed services to reduce operational risk
  • Testing response, recovery and ownership before disruption occurs
  • Adapting at speed while maintaining customer confidence
Speakers and Moderator

A discussion led by leaders working across operations, cloud and business resilience.

James Henderson

James Henderson

Moderator, Moxie Insights

James will moderate the executive discussion, drawing out the priorities, trade-offs and practical experiences shaping this topic across Australian organisations.

Jarrod Pepper

Jarrod Pepper

Head of Customer Growth, Tecala

Jarrod Pepper will share Tecala’s practical perspective on the technology, operating-model and leadership decisions shaping this roundtable topic.

Register Your Interest

Join Operational Resilience in a Digital World.

Register your interest in this executive roundtable to explore how adaptable operating models and resilient technology foundations can maintain critical services through disruption.

Thursday 26 November 2026 · 12:30 PM – 3:00 PM AEST · Location TBC · Melbourne