How a Strategic Technology Roadmap drove transformation at two leading Australian enterprises

Two innovative Tecala customers reaped immediate benefits from a Strategic Technology Roadmap and are now more resilient and better placed to change and grow.

At Tecala we believe in transforming organisations to become more resilient. This means helping them be prepared for change and enabling them to respond to, and then dominate, new markets faster than their competitors.

We do this by partnering and collaborating with the management team to ensure technology strategy is aligned with business objectives.

Decades of experience working with Australian mid-market organisations has shown us that this level of adaptability isn’t possible with technology alone. It requires end-to-end collaboration and cooperation throughout the business, which for many, means kick starting sweeping cultural change.

And the most effective way to do this is with a strategic technology roadmap with an MSP that understands the culture and long-term goals of your business.

A technology roadmap is one of the best ways to achieve technology-business alignment, but it is so often missing from the boardroom agenda. Let’s take a look at how two of Tecala’s customers reaped immediate benefits from a roadmap and are now better placed to grow and innovate.

The benefits of a Strategic Technology Roadmap

There are many benefits to having a strategic technology roadmap, including better visibility of work being performed by the service provider and more well-defined goals and purpose – especially when reporting outcomes to management.

A roadmap is more effective in driving business performance because it is more integrated with the entire business strategy allowing strategic ICT consulting to be delivered within its scope. Client side, it allows staff to see everything they need and, if needed, their service provider can create one with them.

With budgets and next actions clearly defined in the technology roadmap, it then becomes easy to write a business case on a program of work and apply for funding.

As we emerge from the COVID crisis organisations must have a higher level of alignment throughout the business so technology can deliver key business initiatives. End-to-end, shared insight allows the business to respond and adapt to changing market conditions faster and more effectively.

It also helps the business avoid costly mistakes by being flexible and designed to take into account technology advancements as they become available, helping the business adapt to changing conditions faster and more effectively.

With better visibility, collaboration and day-to-day communications between the business and the service provider you – and your board – can confidently identify and remove obstacles before you collide with them.

For more information about a Strategic Technology Roadmap, see our blog: 5 Essential Components of a Strategic Technology Roadmap.

Let’s take a look at two real-world examples of how organisations can benefit from a STR.


St Hilliers

National construction company St Hilliers has a large, distributed IT environment which was a challenge to transform and secure.

The company is frequently opening new office locations to support construction projects, and with some projects lasting three months, others three years, deployment needs to be rapid.

Tecala’s consulting capability helped develop a tailored technology roadmap and move to an MSP model to facilitate a more agile business, ready to grow in a secure and manageable way.

As a first step, our consultants provided a high-level technology strategy and roadmap for St Hillier’s future state IT requirements. This approach incorporated an understanding of the business strategy and any aligned technology developments.

This roadmap could be updated with high-level recommendations; record the individual technology strategies successfully implemented; and track the technology strategies no longer recommended or considered.

With a roadmap established, Tecala could then deliver on the requirements and work to improve the company’s security and agility.

National Breast Cancer Foundation (NBCF)

With some 60 staff, the National Breast Cancer Foundation (NCBF) provides vital fundraising and support services to aid breast cancer research across Australia.

After six years with a previous IT service provider more focused on ‘keeping the lights on’, the NBCF’s IT management team needed to partner with an MSP that could help drive innovation. This included giving it the platforms for developing a customer-facing application to improve patient care and assist medical research.

The NBCF’s management team knew without the emphasis on aligning technology with the business goals through an agreed strategy, the foundation would struggle to meet its long term objectives.

There were a multitude of problems stifling the NBCF’s operations, from poor systems management to lengthy support delays.

Tecala created a strategic technology roadmap timeline and mapped everything out properly. Strategically, the IT leader had a good idea of what was needed from IT.

The transformation, which is currently underway, will help NBCF focus on its external app and pursue more innovative ideas and projects.


Merge strategy and delivery with an MSP

By engaging with an MSP to develop and maintain a Strategic Technology Roadmap, your organisation will enter a true partnership that covers both consulting and delivery. Thus, you will become a more adaptable and resilient business.

At Tecala, we remain focused on strategic elements amid the service delivery, not just one or the other.

To emerge stronger, look for continuous improvement and for the business to respond to change. With a continuous improvement program supported by an ICT strategy development process, you will better prepared, and you’ll need to be – so much can happen over a period of two to three years.


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