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Feel the Magic streamlines IT infrastructure, improves productivity with Tecala.

Established in 2015, Feel the Magic is an Australian not-for-profit organisation that offers support for children experiencing grief. Feel the Magic’s core team, together with hundreds of volunteers, develop strategies for children, between the ages of 7 and 17 years, to cope with loss and to plan their ongoing lives.

Modernising the IT infrastructure

In mid-2020, Feel the Magic’s management team realised that the IT infrastructure the organisation had relied on from the outset was in need of change. A complex local infrastructure required external management and support while a separate CRM system was not integrated with any of their key applications.

“We were keen to reduce our complexity and lower our ongoing operational costs,” says Feel the Magic Chief Executive Officer Adam Blatch. “We had been working with Tecala since January to develop a new communications platform for our clients, and so we turned to them for advice and support.”

After undertaking a full review of the organisations existing IT infrastructure, Tecala recommended moving away from the local server environment and toward the adoption of Microsoft Office 365.

The transformation was conducted within a 3 month period, during which time, all staff accounts were migrated, two-factor authentication deployed, and Microsoft Teams rolled out.

“For users, the process was very pain free,” says Blatch. “Because they were already familiar with the Microsoft interface, they were quickly making use of the new tools.”

After undertaking a full review of the organisations existing IT infrastructure, Tecala recommended moving away from the local server environment and toward the adoption of Microsoft Office 365.

System consolidation and efficiency gains

Data from the existing CRM system was migrated to SharePoint, further reducing complexity and improving workflows. Microsoft Teams was adopted as the internal communications platform making it easy for staff to stay in touch regardless of their location. The ability to share calendars and use Microsoft Planner also helped to improve productivity.

“We are now able to manage our own environment without the need for external support which is great,” says Blatch. “Also, being cloud based means that the applications can be accessed by staff just as easily when working from home as they are in the office.”

Future plans

Blatch says his organisation continues to have a strong working relationship with Tecala and has a range of other projects on the to-do-list.

“One of the first will be to move our phone system to Microsoft Teams,” he says. “This means we will no longer need our traditional phone system and fixed line phones into the office which will provide further financial savings.”

He says Tecala will also assist with the design and build of some new tools to help grieving families recover from their losses.

“Overall, the experience we have had with Tecala has been brilliant. They are very knowledgeable and easy to work with. They also regularly made strategic suggestions for steps we can take to further improve our environment and then help us achieve it.”

Blatch says he looks forward to working with Tecala in the months and years ahead as the organisation continues to grow.

Overall, the experience we have had with Tecala has been brilliant. They are very knowledgeable and easy to work with. They also regularly made strategic suggestions for steps we can take to further improve our environment and then help us achieve it.

After Tecala undertook a full review of the organisation’s infrastructure, Feel the Magic have seen a direct increase in productivity, efficiency and a reduction in complexity and ongoing operational costs. Our new Office365 and Teams cloud-based environment has ensured the staff can access applications just as easily when working from home as when they’re in the office. It’s been truly transformational.
Adam Blatch
Feel The Magic, Chief Executive Officer

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