LifeFlight’s Rotary Mission Mobile Application creates a single source of truth operations dashboard. And streamlines the mission reporting process.
LifeFlight is a world leader in aeromedical care. With a core purpose to save lives and serve the community, it has a proven track record for conducting missions for Queensland Health and private sector providers.
LifeFlight’s crews are on standby around the clock – in 2024 the service performed 2,882 missions using a combination of fixed wing and rotary craft. For all these missions, speed and responsiveness are critical with LifeFlight committing to have a craft and crew in the air within 15 minutes of accepting a mission.
Since the early 2020s, LifeFlight’s leadership has been looking into how technology can unlock efficiencies in their operations management systems. They knew that eliminating manual and duplicate data collection processes would enable pilots to finalise missions faster and boost efficiency in the Operations Centre.
So, in late 2021, they gave the green light to a multi-year program of work to streamline and digitise the collection, dissemination, aggregation, and storage of all data relating to its flight missions. And to enable the team to meet their objectives in this program, they chose Tecala as their technology partner.
One of the first projects to be completed was the Rotary Mission Mobile Application. Built on Jigx, the application seamlessly gathers and processes data while the mission is in progress.
The reality of LifeFlight’s missions is that pilots need to be able to focus on the mission while they’re in flight. So the Jigx app supports the crew by capturing and reviewing mission-related data in real time. It does this regardless of whether it’s online or offline, meaning the app is always-on. As soon as a connection is established or re-established, the app seamlessly synchronises data between the app and the coordination centre’s operational systems.
Launched in May 2023, the Rotary Mission Mobile Application enables crews to access vital data, record updates, and maintain situational awareness through the mission, which enhances safety, accuracy, and efficiency in life-saving scenarios where every moment counts.
Because the app is continually gathering and processing data through the mission, it eliminates the need for the pilots to manually complete mission report logs and administration when they return to base.
This is an essential process that used to take the pilots between 30 and 60 minutes to complete across all of LifeFlight’s various systems. Now it can be completed in 10–15 mins post-mission.
From the 2,589 missions that the Rotary Mission Mobile App supports, this represents a saving of over 90,000 minutes or over 1,500 hours, which equates to approximately 189 working days a year – a hugely significant efficiency gain for LifeFlight and its aeromedical rescue flight crews.
Following the successful deployment of the Rotary Mission app, LifeFlight introduced a new Call Management System which was integrated with its Operations Centre. Because the Operations Centre was developed using Nintex Automation K2, it’s able to integrate inflowing data from the Rotary Mobile App, the Call Management System, and any other app or system that will be developed in the future.
By linking the Call Management System directly to the Operations Centre, it ensures faster, clearer communication, enhancing the team’s ability to respond effectively during missions. Incoming calls can be recorded and replayed to ensure correct critical information is fed through to the flight crews.
This integration simplifies information flow, reduces errors, and improves coordination between the operations team and rescue crews, ultimately supporting more efficient and life-saving missions.
To provide an interface between the flow of mission data and the LifeFlight support teams, a Dashboard was launched in 2023. This delivers a single source of truth for the organisation, providing reliable, up-to-date information on its activities.
Linked to the Rotary Mission app and the Call Management System, the Dashboard consolidates and visualises information for streamlined decision-making. With accurate information flowing between the different response teams, users can drill down to see the type and number of missions that have been performed on a region-by-region basis, and get instant access to granular details of each one. This enhances situational awareness, enabling teams to efficiently coordinate resources, track progress, and relay vital updates to rescue crews in the field.
The seamless flow of accurate, real-time data into the Operations Centre has had significant impact on the organisations strategic planning and decision making. LifeFlight’s leadership teams can now make more accurate decisions faster and with more confidence. Support teams can coordinate flight missions, leading to faster response times. Overall, these integrated platforms are enhancing operational efficiency and freeing-up vital people and resources to execute more successful missions.
At the same time, the quality of information available relating to each mission has allowed the client services and accounts teams to create more detailed mission reports, and provide clients with more accurate and detailed billing.
LifeFlight’s primary mission is to serve the community. And by harnessing the power of digital technology, it’s now able to do this in a much more efficient, sustainable and cost-effective way.
Aero-medical is a highly competitive industry, and having ongoing access to real-time operational and mission data gives LifeFlight a unique point of difference. Because it’s able to collect, disseminate and aggregate data accurately and efficiently, pilots are able to complete more missions, more successfully.
This is enabling LifeFlight to meet its service level obligations and provide the insights it needs to continue optimising its operations.
Importantly, it enables the pilot crews to run missions more effectively and more safely, and then report on these missions with much more ease. For example, with the Rotary Mission app continually gathering and processing data through the mission, it simplifies post-mission reporting and administration process.
Not only does this improve operational efficiency, it also allows the flight crew to rest between missions, which reduces fatigue – a major factor impacting the health, wellbeing and overall performance of all these critical professionals.
LifeFlight and Tecala have enjoyed a long collaborative relationship. Tecala’s Automation, Data and AI services team spearheaded the Rotary Mobile app project, working with LifeFlight’s operations team to ensure the application was robust, user friendly, and fit for purpose.
Tecala and the LifeFlight operations team collaborated to develop a highly effective platform enhancement program to improve information management within the operations centre and in the air. Drawing on LifeFlight’s executive team’s deep knowledge of the aero-medical sector, including personal experience in time-critical settings, the two teams built a compelling business case that resonated with senior stakeholders. This strong alignment ensured the full collaboration and buy-in of decision-makers, driving the success of the initiative.
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