A tight COVID deadline
Faced with this tight deadline, Tecala and the NBCF IT team set to work to make the required changes. Brooks says that, despite the fact that Tecala was not yet familiar with the organisation’s systems, they stepped up quickly and transitioned all staff to a home-working environment.
“With our previous provider it could take up to a month just to get a quote, but Tecala successfully managed this transition in just a couple of days,” he says.
Employees can now securely access patient, donor, and corporate data from their homes, the office and everywhere in between. With IT now working for NBCF, the team can focus on driving better outcomes for patients and improving the success of research programs. Support tickets, response and resolution times have all significantly decreased.
“More broadly, the systems and platforms Tecala have put in place will help us focus on our new patient-facing application and pursue more innovative ideas and projects,” Brooks says. “It’s always a challenge matching the right patient with the right research project, so this new application will allow us to link patients to relevant research projects.”