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In 2019, senior management within NBCF realised work was needed on the organisation’s ageing IT infrastructure. For the past six years, little had changed and the servers and software supporting day-to-day activities were struggling to keep up with demands.
NBCF’s IT Solutions Manager Peter Brooks says, rather than being focused on planning and strategy, attention had instead been on “plugging the ever-constant leaks and keeping things running”.
“Not only was this holding the foundation back, it was also making my job a lot harder,” he says. “We realised it was time for us to find a technology partner who could leverage as much value from our budget as possible, drive innovation, and help us transform our patient experiences and outcomes.”
Brooks says the organisation also had a goal of ridding itself of its existing on-premise servers and becoming totally cloud based. A search was mounted for a partner who could help in this process.
After evaluating a number of prospective technology partners, a decision was made in December 2019 to take advantages of the services offered by Tecala.
The company undertook an initial in-depth audit session and used the information gathered to develop an outcome-focused digital transformation strategy designed to guide activity for the next 18 months.
The methodology for transformation began with what Peter describes as, “Digging deep into the current systems and teasing out what could be improved one case at a time”. Tecala also made recommendations on new monitoring software and more efficient ways of operating and managing IT. Brooks says the initial timeline was changed when the COVID-19 pandemic caused shutdowns and required staff to work from home.
Faced with this tight deadline, Tecala and the NBCF IT team set to work to make the required changes. Brooks says that, despite the fact that Tecala was not yet familiar with the organisation’s systems, they stepped up quickly and transitioned all staff to a home-working environment.
“With our previous provider it could take up to a month just to get a quote, but Tecala successfully managed this transition in just a couple of days,” he says.
Employees can now securely access patient, donor, and corporate data from their homes, the office and everywhere in between. With IT now working for NBCF, the team can focus on driving better outcomes for patients and improving the success of research programs. Support tickets, response and resolution times have all significantly decreased.
“More broadly, the systems and platforms Tecala have put in place will help us focus on our new patient-facing application and pursue more innovative ideas and projects,” Brooks says. “It’s always a challenge matching the right patient with the right research project, so this new application will allow us to link patients to relevant research projects.”
Since the COVID lockdowns occurred, Tecala has also been working closely with NBCF on other aspects of its technology refresh strategy. An existing fleet of 13 servers has been reduced to just two with key applications being migrated to the Microsoft Azure cloud platform.
“Eventually, our goal is to be 100 per cent in the cloud,” says Brooks. “We think we can reach that point within the next 12 months.”
Having applications such as SharePoint has allowed staff to become much more efficient in the way files are accessed and used. Multiple people can also work on a file simultaneously which was not previously possible. Tecala is also working with NBCF to deploy Microsoft Teams as a replacement for its existing PABX phone system.
“Once our journey to the cloud has been completed, I estimate we will be enjoying savings in overall IT spending of more than $100,000 per year,” says Brooks. “That is valuable money from our supporters that can be diverted into other areas.
Brooks says NBCF will continue to work closely with Tecala to ensure its IT infrastructure remains as up-to-date and efficient as possible. “Tecala has become a valuable and strategic partner for us and I look forward to working with them in the future,” he says.
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Working in partnership with Tecala’s Automation, Data and AI team, they’re applying the Nintex K2 technology to transform the way IQumulate services the complex needs of its clients and partners.
Working in partnership with Tecala’s Automation, Data and AI team, they’re applying the Nintex K2 technology to transform the way IQumulate services the complex needs of its clients and partners.
Growing global contingent workforce management company, CXC, has engaged with Tecala to strengthen its email protection framework, significantly reducing the number of malicious messages received by staff.
Growing global contingent workforce management company, CXC, has engaged with Tecala to strengthen its email protection framework, significantly reducing the number of malicious messages received by staff.
HESTA’s senior management took the decision to undertake a strategic review of the organisation’s entire information technology strategy. The goal was to ensure that the resources in place could not only support current operations, but also scale to meet future demands.
HESTA’s senior management took the decision to undertake a strategic review of the organisation’s entire information technology strategy. The goal was to ensure that the resources in place could not only support current operations, but also scale to meet future demands.
In the fewer than six months since its launch, LifeFlight’s new mission system has processed more than 2000 missions. For LifeFlight crew, it used to take half an hour to finalise each mission’s information across various systems. With the Jigx mobile app, it can take as little as a minute after returning back to base.
In the fewer than six months since its launch, LifeFlight’s new mission system has processed more than 2000 missions. For LifeFlight crew, it used to take half an hour to finalise each mission’s information across various systems. With the Jigx mobile app, it can take as little as a minute after returning back to base.
A leading provider of innovative insurance products and services, DKG Insurance Brokers chose to adopt an automation-first mindset during 2020. Their goals? To create exceptional customer experiences and opportunities for their employees; and build a more competitive, future-ready business.
A leading provider of innovative insurance products and services, DKG Insurance Brokers chose to adopt an automation-first mindset during 2020. Their goals? To create exceptional customer experiences and opportunities for their employees; and build a more competitive, future-ready business.
Brokers end up spending up to three-quarters of their day re-keying information between emails, spreadsheets, and other systems. Robotic process automation (RPA) is a key antidote to this issue.
Brokers end up spending up to three-quarters of their day re-keying information between emails, spreadsheets, and other systems. Robotic process automation (RPA) is a key antidote to this issue.
Coates, Australia’s leading equipment solutions provider, partnered with Tecala to build an intelligent automation solution that could relieve its accounts payable (AP) team from being buried under the mountain of invoices that were coming in daily from over 4,000 suppliers.
Coates, Australia’s leading equipment solutions provider, partnered with Tecala to build an intelligent automation solution that could relieve its accounts payable (AP) team from being buried under the mountain of invoices that were coming in daily from over 4,000 suppliers.
As a firm focused on cutting legal complexity, Shine Lawyers wanted to simplify its client on-boarding process. As a firm focused on cutting legal complexity, Shine wanted to simplify its client on-boarding process.
As a firm focused on cutting legal complexity, Shine Lawyers wanted to simplify its client on-boarding process. As a firm focused on cutting legal complexity, Shine wanted to simplify its client on-boarding process.
An AI-powered bot unlocks productivity gains and future-proofsone of Australia’s largest private tertiary education providers to help process enrolment applications within 24 hours of receiving them.
An AI-powered bot unlocks productivity gains and future-proofsone of Australia’s largest private tertiary education providers to help process enrolment applications within 24 hours of receiving them.
