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Scentia is one of Australia’s leading online education providers.

Our Cloud Services and Managed Services team has enabled Scentia to truly embrace the IT as a Service model. And our personalised service levels are creating a close partnership.

The Background

Scentia is not your typical education company. The entire business has been built around meeting the unique needs of adult learners by providing a flexible online learning experience, high-touch support, and bespoke career coaching.

Since its launch in 2009, Scentia has experienced unprecedented growth – topping 400 staff and tens of thousands of students. Scentia has been voted in the Top 5 Most Innovative Companies by BRW and named Australia’s top medium-sized business for service excellence. With such rapid growth, it’s been paramount for us as a business to harness an effective technology solution to support the scale of our growing student population.

The Challenge

We needed a systems technology that was both agile in design and delivery and could fully meet the demands of our growing faculty and student cohort. Aware of these challenges, we actively sought out a partner in the IT space for ongoing support. Essentially, we needed an extension of our own team, to truly understand the complexities of the business.

The Solution

Tecala, an Australian managed services provider, has been incredible in working with us to drive our business growth and empower our staff. With Tecala supporting our strategic initiatives and corporate support, this shared accountability has enabled our staff to focus on what matters – continued business growth – unconstrained by the need to “keep the lights on”. All parties are employed doing what they’re great at, and we believe this is a recipe for ongoing success.

The Results

Our close partnership with Tecala has enabled Scentia to truly emulate the IT-as-a-Service model. Their offering is flexible yet with a predictable expenditure modelling, insured by stringent Service Level Agreements, and delivered locally, by real people. As a bonus, we share the same corporate values – Tecala and Scentia both believe in delivering personal service, as and when our Client’s need it.

Thanks to Tecala, we are able to continue to provide top-quality education services to growing numbers of students throughout Australia.
Roger Burgess
Executive Director – Operations

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