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Last updated: October 2025
When you trust us with your personal information, you expect us to protect it and keep it safe. We understand the importance of protecting the privacy and the rights of individuals (‘you’, ‘your’) in relation to personal information.
Tecala is bound by the Privacy Act 1988 (Cth) (Privacy Act) and will protect your personal information in accordance with the Australian Privacy Principles. These principles ensure the quality and security of your personal information, and govern how we can collect, use, hold, and disclose your personal information.
This Policy is also relevant and applies to other individuals we deal with in connection with commercial credit we provide, such as guarantors and directors. We may from, time to time, review this Policy so please check our website periodically to stay informed of any updates. All personal information collected and held by us will be governed by the most recently updated Privacy Policy.
Please read our privacy policy carefully to get an understanding of how Tecala collects, uses, protects or otherwise handles your ‘Personally Identifiable Information’ (PII) in accordance with our website and marketing communication.
If you would like more information on how we protect your privacy, please visit our contact page.
Tecala Group Pty Limited (ABN 97 079 430 416) and its related entities (we, us or our) are committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.
Quick Overview
Information We Collect
Basic identifying and contact details
Source related information
Digital information
Professional information (for job applications and workers)
Credit information
The types of “credit information” (as defined by Australian privacy law) we may collect about you include:
The types of “credit eligibility information” (as defined by Australian privacy law) we may collect about you from credit reporting bodies include:
How do we collect personal information?
Why we collect, hold, use and disclose personal information
We collect and use your personal information to run our business and provide our services as set out below.
Business operations
Communication and support
Service improvement
Marketing and promotions
Employment purposes
Legal and compliance
Credit information: We may collect, hold, use and disclose credit information and credit eligibility information for the following purposes:
Our disclosures of personal information to third parties
We may disclose personal information to:
Service providers
Professional advisers
Business partners
Corporate transactions
If we merge with or are acquired by another company, or sell our business assets:
Legal and regulatory bodies
Other parties
Credit information: We will only disclose your credit information to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose credit information to:
Overseas disclosure
Storage and access
We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:
Our approach to overseas disclosure
Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.
Credit Information
We are not likely to disclose credit information to individuals or entities that do not have an Australian link. If we do disclose credit information to individuals or entities that do not have an Australian link, we will update this privacy and credit information policy to provide details of the countries in which these entities are located.
Your privacy rights and choices
Providing information
You can choose whether to provide personal information to us, however, if you don’t provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.
Access to your information
You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information.
Correction rights
You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction.
Marketing communications
You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option or you can unsubscribe here. We will process your request as soon as practicable.
How to contact us about your rights or to make a complaint and what happens next
Step 1: Contact our privacy officer
PO Box 6173
Norwest NSW 2153
P: +61 028801 3400
E: [email protected]
What to include:
Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.
Step 2: Our response
We will:
Step 3: If you’re not satisfied (complaints only)
If you’re not satisfied with our response to your complaint, you can:
This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.
Protecting your information
We use multiple layers of security to protect your information.
Technical safeguards
Operational security
Physical security
Public information
Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.
How long we keep your information
We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.
Cookies and Analytics
What We Use
We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services.
Cookies
Tracking Pixels
How we use these technologies:
Essential Functions
Analytics and Performance
Personalisation
Your control
You can manage these technologies by:
Note: Blocking all cookies may affect website functionality and your user experience.
Google Analytics
We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google’s advertising features through your Google account settings, browser add-ons, or your device’s privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google’s privacy pages.
Meta advertising tools
We use Meta’s advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. You can manage whether we connect information from our website with your Meta account for advertising purposes by adjusting your settings within your Meta account preferences.
Artificial Intelligence (AI) Technologies
Overview
We use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business.
How we use AI
We may use AI technologies to:
Data protection and security
When we work with third-party AI providers, we ensure they handle your personal information in accordance with privacy laws through contractual requirements and appropriate safeguards.
Your rights and our commitments
Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all the rights outlined in this privacy policy. When using AI with your personal information, we commit to:
Transparency and control
Security
Risk mitigation
Amendments
We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.
