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AI Automation Services

Combine high quality data with AI to supercharge your automation programs.

Enhance the impact of automation across your organisation with AI.

When you combine high quality data with Artificial Intelligence (AI), Machine Learning (ML) and automation, the magic really starts to happen.

At Tecala we combine Generative AI (GAI), Large Language Models (LLMs) and ML into a suite of AI automation services. Designed to deliver efficiency and productivity within your organisation, while empowering your people with powerful data analysis, pattern recognition and decision-making capabilities.

Our Artificial Intelligence services are delivered as part of our Intelligent Automation as a Service (IAaaS) – a fully managed automation solution that’s delivered through an incremental, consumption-based model.

Developed specially for the mid-market, this model allows you to align your automation, data and AI projects with your overall strategic goals. This means each project we deliver can be attached to a specific outcome and deliver a pre-defined ROI.

Embark on your journey of unlimited potential.

When combined with high integrity data, Artificial Intelligence enhances automation by introducing machine learning capabilities. The combined impact of these capabilities is that your processes become not only automated, but also smarter.

Automation, Data and AI deliver the human intelligence and discernment required to perform complex automated actions, classifications and predictions. At the same time, they manage ambiguous situations. They enable your systems to adapt and improve their operations, as well as deliver ever-increasing intelligence to your decision making.

With AI acting as a catalyst in this way, we enable organisations to boost efficiency and productivity, bring profitability back to the bottom line, and compete in the modern, digitised workplace.

AI Automation and Consulting Services

Delivering combinations of Generative AI, Large Language Models, and Machine Learning, we make your organisation smarter, faster and more efficient. We also offer AI consulting services right across Australia to ensure you can get the most out of your automation solutions.

Generative AI (GAI)
Large Language Models (LLM)
Machine Learning (ML)

Generative AI (GAI)

AI is now the umbrella term for all systems that can simulate human-like cognitive functions. Generative AI (GAI) is a type of Machine Learning that specialises in generating content, such as text, images, video and code in response to prompts.

We recently launched Tecala GPT, our GAI as a Service platform that enables our mid-market partners to embrace Generative AI in a safe, secure and cost-effective way.

Tecala GPT understands the topics your users are searching around, delivering interpretive and nuanced responses based off your data. Because it’s trained on your data, it delivers relevant and accurate responses that relate to your organisation.

Secure and responsible, Tecala GPT is deployed with your existing Azure OpenAI subscription. It comes with encryption of data at rest and data privacy governed by Microsoft’s Responsible AI Principles.

For more information on Tecala GPT, please visit our solution page.

Large Language Models (LLM)

Large Language Models operate within vast neural networks that are trained on equally vast pools of data. They’re a type of GAI because they generate new combinations of text.

Tecala GPT is a new service from Tecala that enables our mid-market partners to embrace Generative AI and LLMs in a safe, secure and cost-effective way.

It works in a similar way to ChatGPT, allowing you to create your own interface between your users and your organisation’s data.

Whereas other ChatGPT alternatives may just deliver responses to simple keyword searches, Tecala GPT is built around your organisation and industry-specific data. It understands the context of your questions and responds in a style and tone you’re familiar with.

Because Tecala GPT is built in your Azure OpenAI environment, it adheres to Microsoft’s data privacy rules, which are governed by its Responsible AI Principles.

And because it’s built, hosted, and managed by our team at Tecala, your data stays secure, protected and confidential, and your organisation is safeguarded against data breaches.

Machine Learning (ML)

At Tecala we use Artificial Intelligence and Machine Learning as two complementary services. With AI automating your repetitive and time-consuming tasks, ML automatically learns from these tasks to improve operations, without the need for human interaction.

Together they deliver the human intelligence and discernment required to perform complex automated actions, classifications, and predictions. They manage ambiguous situations, so your business can run smoothly and very effectively.

Our Artificial Intelligence and Machine Learning services are delivered as part of our intelligent automation services. They are provided as an Intelligent Automation as a Service (IAaaS) model – a fully managed automation solution that’s delivered in an incremental, consumption-based model.

BUSINESS OUTCOMES

We enable you to leverage AI to deliver specific business outcomes.

Our goal is to deliver the right integration and AI automation services to optimise your business processes, so you can be productive and competitive. With Artificial Intelligence, Machine Learning, and Large Language built into our tailored solutions, we deliver measurable outcomes to your most pressing challenges.

Leverage the value of your data

Embrace Generative AI in a safe, secure and cost-effective way. Working in a similar way to ChatGPT, Tecala GPT delivers your own interface between users and your organisation’s data. This enhances collaboration and enables data-driven decision making.

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Discover actionable insights

Because AI tools deliver deeper meaning, relevance and sentiment from huge data flows, your teams can discover actionable insights from data much faster and with more confidence. 

Increased performance equals profitability

AI combined with data and automation allow ‘unattended’ tasks to operate 24×7 in the background, without interruptions or breaks. There’s no downtime, so your productivity levels will increase in direct relation to your investments. 

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Augment the capabilities of everyone in your organisation

Automation, data and AI aren’t about replacing people. They’re about augmenting the potential of your teams by increasing their capability and capacity. They deliver an effective way to improve the effectiveness of your people, while minimising the risk of human error.

Optimise your service to maximise ROIs

Because our AI services are delivered as part of our Intelligent Automation as a Service – an incremental, consumption-based model that roles out projects in rhythm to your business –  you’re assured a predictable, regular, and measurable ROI on your projects.

Ensure simplicity and efficacy

We understand that most mid-sized enterprises need predictability and certainty in their budgeting, and they need to achieve a return on investment within a reasonable time frame. Therefore, we focus on achievable projects first, for which the business needs are deeply compelling.

Establish an intelligent business practice in your organisation.

Book your Automation Maturity Readiness Assessment

Business process automation is a long-term strategy. In a short 30-minute discussion, we’ll assess where you are on your journey and identify the key areas for AI automation services in your business. We want to streamline your processes, drive efficiencies and improve your profitability.

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blog

Tecala GPT – Combine the power of Generative AI with your business data

Introducing Tecala GPT – our AI as a Service platform that enables the mid-market to embrace generative AI in a safe and secure way.

read blog
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blog

AI explained. All you need to know to start your AI journey.

In our digital-first world, we’re under considerable pressure to bring our business processes up to our customer’s highest expectations. Find out how Australian businesses are turning to automation to close the gap.

READ blog

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Case study

AI-powered automation speeds up NDIS claims process

Australia’s National Disability Insurance Scheme (NDIS) continues to transform the lives of more than half a million Australians with disabilities.

READ Case Study

Frequently Asked Questions

What’s the difference between Artificial Intelligence, Machine Learning, and Generative AI?

  1. Artificial Intelligence (AI) is the umbrella term for all systems that can simulate human-like cognitive functions.
  2. Machine Learning (ML) is a subset of AI. It automates a computer’s ability to learn from data and improve the way it does things.
  3. Generative AI (GAI) is then a type of ML that specialises in generating content, such as text, images, video and code in response to prompts.
  4. For a more detailed answer, view our recent blog.

What are Large Language Models and how do they work?

  1. Large Language Models (LLMs) are a type of GAI since they generate new combinations of text. They operate within vast neural networks that are trained on equally vast pools of data. It’s this ‘data pool’ that creates a virtual ‘font of learning’, allowing LLMs to be trained on large quantities of unlabelled text. They use self-supervised or semi-supervised learning, which is how they learn to understand and generate human-like text.
  2. Generative Pre-trained Transformer (GPT) is one series of LLMs, created by the company OpenAI. It’s been in development since 2018 and its most recent release is GPT-4.

What are some examples of AI automation solutions?

  1. Tecala GPT and ChatGPT are both examples of Generative AI solutions.
  2. ChatGPT is a conversational AI platform, developed by OpenAI, that was released in November 2022. It belongs to a family of machine learning models called Transformers, which are designed to process and generate human-like text based on large datasets.
  3. Tecala GPT is a new service from Tecala. It enables mid-market organisations to embrace Generative AI in a safe, secure and cost-effective way. It works in a similar way to ChatGPT, allowing you to create your own interface between your users and your organisation’s data.
  4. Whereas other ChatGPT alternatives may just deliver responses to simple keyword searches, Tecala GPT is built around your organisation and industry-specific data. It understands the context of your questions and responds in a style and tone you’re familiar with.
  5. Because Tecala GPT is built in your Azure OpenAI environment, it adheres to Microsoft’s data privacy rules, which are governed by its Responsible AI Principles. And because it’s built, hosted and managed by our team at Tecala, your data stays secure, protected and confidential. Your organisation is safeguarded against data breaches.

What’s an example of a business process that can be automated using AI?

  1. Email administration is great place to start for intelligent automation solutions in mid-market organisations.
  2. On a typical day, organisations can receive hundreds, if not thousands, of emails from customers and external stakeholders. Each one needs to be reviewed, analysed, classified and actioned. This places a huge administrative workload on your team.
  3. Tecala Triagr allows you to automatically analyse and classify every incoming email. Then, it automates categorisation and routing to predefined folders. By automating administration where it makes the most sense, we improve organisation and administration.

How can Artificial Intelligence services benefit businesses in Australia?

  1. Artificial Intelligence and Machine Learning can enhance Australian businesses by optimising operations, improving decision-making and driving innovation.
  2. Tecala offers AI automation services tailored to the unique needs of each business. This includes AI ML consulting services across Australia that ensure compliance with local regulations and standards.
  3. By leveraging AI and ML, businesses can automate repetitive tasks, gain insights from large data sets, and create more efficient and effective processes. Our services are designed to deliver measurable outcomes and a strong ROI for your business.

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