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World-class support desk from Tecala. Quick response times. Highest resolution numbers. 100% local team. 24/7 support.

Don’t drown in IT support queues and administration. Having a high quality service desk helps you resolve issues sooner and keeps you better positioned for growth without friction.

A service desk is expensive to own and operate. By partnering with us, you can reduce your operating expenses and gain confidence your end-user experience is quality guaranteed.

  • 100% Australian-based
  • New applications and services to be deployed faster
  • Track and manage all support issues
  • Get analytical data to improve business processes

In addition to remote support and an online service desk, our managed services capability can easily extend to your on-site locations.

Tecala consultants and engineers are here to help.

Managed service desk

Need a responsive service desk? At Tecala we make the decision easy.

Tecala can deliver your organisation a 100% Australian-based service desk and remote management solution, eliminating the need to invest in operational skills to keep abreast of new technologies.

A service desk is expensive to own and operate. By partnering with us, you can reduce your operating expenses and gain confidence your end-user service experience is quality guaranteed.

Another benefit of a Tecala service desk agreement is it allows new applications and services to be deployed rapidly. Most importantly, we guarantee enquiries are resolved swiftly at any time, day or night by our team of talented technicians.

Go beyond issue resolution

It’s time for the service desk to step up to the business.

Having developed a sophisticated, ITIL-aligned process for incident management, Tecala is able to go beyond simply tracking and managing support issues to providing the analytical data required to improve your business processes.

We can highlight emerging trends and leverage opportunities to enhance service delivery that drives business value.

Onsite support services

If you need our managed services capability to extend to your own locations, Tecala consultants and engineers are here to help.

Our onsite support services staff can help diagnose persistent problems and recommend business process improvements. Tecala’s team works with your time to get the best outcomes for the business.

Experience our quality of service for yourself, from the service desk to your own sites.

Managed Service Desk
Go Beyond Issue Resolution
Onsite Support Services

Our Managed Services

Managed Services
31st Jan

Support & Service Desk
Support & Service Desk

Managed Services
31st Jan

Devices & Applications
Devices & Applications

Managed Services
31st Jan

IT Infrastructure Management
IT Infrastructure Management

Case study

Tecala consultancy helping Employsure scale with confidence.

By providing the right level of consultancy and support, we’re helping Employsure scale their business and grow with confidence.