Going Beyond Desktop-as-a-Service (DaaS) to a More Flexible Work Future

It’s time to take the opportunity to improve the way we work, not just the desktop we use 

Are our desktop and mobile devices supporting us as well as they could? We consider the benefits of Desktop-as-a-Service and how hybrid models can offer further flexibility. 

This year has seen rapid and significant changes to the ways that people work. The pandemic shifted most organisations to some form of remote work, creating an excellent opportunity to explore how to move beyond the traditional desktop to a hybrid model of productivity anywhere.  

The modern workplace is here, with or without DaaS

Desktop-as-a-Service has been seen as a path to enabling remote work for some time, but many employees have had to move on with or without it. 

In the modern workplace, we need to improve the way we work, including any adoption of DaaS, in a way that’s shaped to user requirements. 

Firstly, let’s go over the benefits of traditional DaaS. 

DaaS can provide important functions to operations like business continuity planning and optimisation of app usage for different user types, such as call centres. Desktop-as-a-Service in Australia can have many advantages for remote locations. Other benefits include:

  • Enablement of your BYOD strategy 
  • Improvement of BYOD security solutions 
  • No data left on a local device 
  • Better management of devices 
  • Reduction in the cost of replacing thick devices 
  • Better end-user onboarding and offboarding 
  • Better roaming and hotdesking 
  • The ability to move devices without losing work 
  • Massive and rapid scale capability, and 
  • Extending the lifecycle of desktops up to five years. 

For example, in one case a retail chain reduced onboarding time for new stores by 75 per cent from a technology standpoint. 

A good DaaS solution will be integrated into a robust identity management and security platform; however, with more applications being delivered via a SaaS model, traditional DaaS doesn’t contain all the elements required to manage people and applications properly. 

Any performance problems with DaaS is linked to poor architecture and management. In a properly architected scenario, the end-user should not be aware it is DaaS. 

Around three or four years ago there was a push in the industry that DaaS (and VDI, or desktop virtualisation software) would solve everything – but it didn’t. 

DaaS certainly has its place, but it isn’t a “silver bullet”. A superior approach is hybrid with DaaS, with identity management and application access in a single platform.

Beyond DaaS to digital workspaces

Organisations that have already invested in SaaS have found the transition to remote work easier and realised the true benefit of cloud. DaaS is becoming less relevant, as the traditional app stack of a thick client becomes less relevant. 

As businesses move to SaaS and PaaS models, which reduces the dependence on thick clients, there is a need for a hybrid approach rather than a total cutover. 

The future of work will depend on a hybrid architecture which is consistently managed across the organisation, where end-users can move seamlessly from onpremise to cloud apps with no change to the experience. 

With a hybrid digital workspace, you can have desktops for legacy apps with modern apps delivered on a modern platform.

Digital workspaces delivered as a service 

Organisations looking at providing secure, flexible workspaces have the option of adopting the MSP delivery model. 

An MSP will integrate the required software components with the computing and storage capacity to deliver them. With an MSP, regular DaaS or a digital workspace is delivered as an outcome for the business. 

In contrast, there are cloud providers providing true consumption-based DaaS without much consideration for the network architecture – or the resulting bill. 

The MSP model can also help with smaller organisations that would otherwise find DaaS prohibitively complex to implement in-house. They would act as the Desktop-as-a-Service provider and manage all the desktop virtualisation software. 

MSPs can be invaluable BYOD solution providers, including identity and access management. 

The number, or “threshold”, of desktops in an organisation such that it should consider DaaS will depend on the app stack and remote working environment, and an MSP will help you to transition properly. 

With a hybrid approach and the right support, the future of work is seamless, flexible and secure.  


Register for an initial online discussion over Zoom, phone, or in person. And let’s find out where your business most needs our award-winning services and support.

By analysing your specific needs and priorities, we’ll give you a realistic and practical recommendation on what’s required to accelerate your modern architecture.

Our Senior Consultants will help you evaluate and understand your options, so you can make decisions that benefit both your business and your employees, while mitigating unnecessary risk.​

Combining Strategy, Transformation, Management and Optimisation, we identify and remove the obstacles to a successful outcome, before you even know they’re there.​

Step 1: Recap and review

Together we’ll examine the steps you’ve already taken in IT procurement and review the parameters for the architecture planning you’ll need in place going forward.

Step 2: Shape the

Future planning for optimal performance, focusing on effective communication and collaboration, device lifecycle and configuration management and security.

Step 3: Identify your requirements

This is where we clearly identify the steps you need to have in place to develop your Strategic Technology Roadmap to create a Modern Dynamic Workplace. 

Step 4: Get the

You’ll receive a high-level report with our recommendations to accelerate your modern architecture, and the next steps for delivering your Strategic Technology Roadmap.

We’ll get you there. Faster.

With a high-level plan in place, you’ll have a clear understanding on the business case, benefits, and high-level budget considerations for your technology platform to accelerate your modern architecture. And you’ll be ready to leverage the Cloud to deliver the services and applications your teams need.


Find out what a great MSP relationship should be delivering.

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