Tecala Audits and Assessments

M365 Licence Assessment

For many organisations, understanding (let alone managing) their M365 Licences is akin to untying the Gordian Knot. Having purchased Microsoft 365 directly from Microsoft or another IT partner, they often end up with inaccurate and confusing licensing, which results in unnecessary complexity and unnexpected costs.

As a Microsoft Gold Partner, Tecala has the highest certification available for the Microsoft services, applications, and platforms we deliver. With an M365 Licence Assessment our engineers can analyse and provide guidance on operations, configuration, and usage in your M365 subscription.

We can ensure the main sources of confusion and inefficiencies around licence management are identified and rectified, and we can assess which processes can be automated, such as employee onboarding and offboarding procedures (the two prime causes of licence confusion) to ensure optimal efficiency.

This service is recommended if you want to get the most out of your Microsoft 365 investment.

Cloud Consumption Cost Assessment

The Cloud enables you to enjoy a flexible, agile, and cost-effective model of consuming IT. But unless you’re fully aware of your cloud consumption requirements, you can quickly slip into a situation where you’re over-provisioning cloud resources and paying for services you don’t need.

There is no one size fits all IT consumption model, so with a Cloud Consumption Cost Assessment, we’ll ensure your cloud services are provisioned to meet your business needs, your internal capability and capacity, and your budget.

Modern Application Assessment

Modern applications are predominantly cloud-based and are increasingly preferred for their flexibility, scalability, and ease of use. When you’re reviewing and planning for new applications, we’ll assist by reviewing your overall architecture to ensure the modern application can be deployed in a secure way, to deliver the outcomes you need.

We deliver:

• Standard application reviews from an integration perspective
• User experience testing and assessment to ensure the applications are effective
• Security assessment to ensure the integrity of your data is not compromised
• Integration and automation to ascertain the most effective ways of achieving intelligent process and experience automation

Built for adaptability and change, modern applications need to achieve many goals while always staying secure. Whether your objective is to boost employee productivity, improve employee job satisfaction, transform customer experiences, or enable your business to take products and services to market faster, we ensure your modern applications do what you need them to do.

Process Efficiency Assessment

More organisations are asking themselves: what are we doing with our invoice, contracts, and other document management processes, to achieve optimal efficiency and effectiveness.

Tecala’s Process Efficiency Assessment highlights the potential for cost, efficiency, and human experience benefits. Starting with a short discovery session with a senior consultant, we can gather information and map out the entire process as a visualisation and analysis exercise.

Within this discovery, we look at which parts of the process need the most attention or will deliver the biggest value if automated.

It’s important to map this process out in advance to understand the impact that changing it will have on the rest of the team, as well as on the rest of the business.

BCP and DRP Assessment

The importance of a Business Continuity Plan (BCP) is only truly understood when something goes wrong. Tecala helps you assess how well prepared your organisation is to continue operating in the event of a disruption, such as a power failure, flood, transport strike, or global pandemic!

It’s not just the applications that need to keep running, your staff and their facilities also need to be available and productive.

Closely tied to our BCP is our Disaster Recovery Plan (DRP), which ensures your systems and applications will continue working if there is a problem at a primary location. For a DRP to be effective it must be regularly reviewed – the last thing you want is for the DRP to fail when you need it most.

So, Tecala designs, plans, and audits your BCP and DRP to make sure they will come to the rescue when you need them.

IT Service Management (ITSM) Audit

Once the domain of IT, the concept of IT Service Management (ITSM) is now being applied to many different types of business processes to ensure the roles of incident, problem, change, and request are effectively managed throughout the organisation.

ITSM helps you run your business by ensuring any incident or change is properly tracked and actioned, for maximum operational efficiency. An ITSM Audit will help you get the most out of technology and reduce manual processing of changes through email. Teams will work better together and there are many options for integrating an ITSM system with other operational systems, like networks and servers.

We’ll help assess your ITSM maturity and can work with providers, such as ServiceNow and models including ITIL, to develop a practice within your organisation.