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With Tecala as your technology partner you can manage, modernise, and transform your IT infrastructure.
Tecala specialises in delivering IT Infrastructure Management as part of a broader IT as a Service consumption model. We specialise in this service because it’s particularly relevant for mid-sized organisations that have either outgrown their current technology or service provider, have realised that their IT needs have become too complex for internal teams, or have decided they want enterprise-level IT services at a mid-market budget.
This holistic and end-to-end approach allows you to outsource the management and continual optimisation of your primary servers and storage infrastructure to us, while you focus on your core business.
We bring together the best balance of talent and operational excellence in capacity planning, management, and monitoring to ensure everything from your storage through to individual workload is "always-on".
Our management portal gives you full visibility of your service, allowing you to set alerts for fault management notification, critical failure, or thresholds being breached via e-mail, SMS, or phone.
And if you ever need hands or feet on the ground – in your offices, you datacentre, or in your remote locations – our onsite consultants and engineers are always available to deliver the additional capability, capacity, knowledge, and expertise when you need it.
Australian-owned and managed IT Support and Service Desk. 24/7 IT support from local experts that you can trust.
Australian-owned and managed IT Support and Service Desk. 24/7 IT support from local experts that you can trust.
Optimise your operations in the modern workplace. Application and device management as a service for your Australian organisation.
Optimise your operations in the modern workplace. Application and device management as a service for your Australian organisation.
Bring your IT infrastructure to life. With Tecala you can manage, modernise, and transform your IT infrastructure environment.
Bring your IT infrastructure to life. With Tecala you can manage, modernise, and transform your IT infrastructure environment.
Tecala is an award-winning Managed Service Provider (MSP) in Australia
With our flexible IT infrastructure management services, you’re in control.
Our flexible management model allows you to comfortably hand over as much, or as little, of your infrastructure and network management requirements as you need.
With more of our clients adopting a hybrid IT infrastructure model, it’s likely that your IT infrastructure is everywhere, making its management and ongoing optimisation a complex challenge.
From your data centre to a mix of cloud servers, we make your IT infrastructure work for you, so it can fulfil its most critical objective of driving your business outcomes.
With our expert operational IT infrastructure management, your organisation will stay fully protected against ubiquitous and constantly evolving cyber security threats. You'll also get more from your IT infrastructure investments because we’ll be managing and continuously optimising your infrastructure so it can be your key platform for innovation.
Whatever the nature and scale of your challenge, our Consultancy and Advisory teams will work with your internal leadership teams to ensure everyone in your organisation is invested in the future success and enablement of your business.
Tecala’s Managed Services team makes sure your IT infrastructure works for you, so it can fulfil its most critical objective of driving your business outcomes. We’ll deliver IT infrastructure management services through predictable, monthly OPEX, and your uptime and availability.
Uptime and availability
We’ll keep your servers operating at optimal performance, regardless of whether they are hosted on-premises, through an MSP, or in a private, public or hybrid cloud. Whatever your mix of hosting model, we'll make sure your servers are managed and maintained.
Complete flexibility and peace of mind
We’ve adopted a flexible model to managing IT infrastructure, allowing you to comfortably hand over as much, or as little, of your network management requirements as you need. You decide what you need, and we’ll take it off your hands.
Enterprise-quality for mid-market budgets
Tecala’s specialisation in IT infrastructure management means we deliver Enterprise-quality service, support, and performance in a monthly, OPEX model. This includes hosted DR delivering the benefits without the high infrastructure costs.
Technology aligned with your business plan
With a long-term strategic technology roadmap in place, clearly mapping your IT to your long-term business objectives, you’ll have complete confidence that your IT services will deliver exactly what your business needs.
Proactive, ongoing monitoring and resolution
We deliver capacity and performance monitoring, and incident and problem management, all to guaranteed service levels (SLAs). We also identify network incidents before they can impact your business functions or productivity..
High speed, secure networking
Our modern network management ensures you have the best connectivity between offices and cloud services. Security is built into our services by default, with a multi-layered approach that covers antivirus and managed detection, and response.
Security by default
Tecala’s network and connectivity solutions are kept secure by our powerful, all-in-one cyber security service which detects, disrupts, and remediates known and unknown cyber threats in the cloud.
We use our Technology Capabilities Assessment to engage directly with you and your teams, to measure how well your existing ICT solutions, services and platforms are meeting your business objectives.
Once we fully understand your business dynamics we’ll provide recommendations on the solutions and long-term strategies you need to ensure your people and business enjoy the very best experiences from your IT platforms, services and applications.
This white paper explains the importance of embracing a people-first approach to IT with a modern, dynamic and distributed workplace.
The 3 Game-Changing management and technology initiatives that will drive your continuous innovation and growth.
