AI-Powered Solutions

We enable mid-sized organisations to transform their operations with leading-edge AI-powered technology.

From the routine to the revolutionary, Tecala’s AI-powered solutions deliver extraordinary outcomes.

Tecala’s AI-powered solutions are designed to empower your people. Combining automation, data, and AI services in a safe, secure, and effective way, our solutions are geared towards the specific needs of mid-market organisations.

Supported and augmented by our unified Managed IT, Cloud, Communications and Cyber Security services teams, Tecala’s AI-powered solutions are delivered individually, or as part of a fully integrated ICT solution.

By giving your people powerful data analysis, pattern recognition, and decision-making capabilities we enable you to create an environment where data-driven insights and intelligent automation deliver tangible business outcomes. So you can achieve unprecedented efficiency and drive innovation.

Once in place, our Automation, Data and AI specialists are on-hand to ensure your teams get the education, training, and support they need. Plus, our cyber security specialists ensure your data is kept safe and secure as it flows through your AI-powered solutions and platforms.

Our AI-Powered Solutions

Microsoft 365 Copilot

By adding generative AI capabilities to the Microsoft 365 product suite, Microsoft Copilot enhances productivity and creativity to augment the skills of your teams. Because it’s integrated with Teams, Word, Outlook, PowerPoint, Excel, and other Microsoft 365 apps, Microsoft Copilot automates tasks, creates rich content, and behaves like a virtual personal assistant.

Learn more about our Microsoft 365 Copilot Kick Starter Program

Tecala GPT

Tecala GPT is a powerful AI language model that provides an interface between your people and your data. It comprehends and generates human-like text, enabling seamless communication and information retrieval, with security built in as default.

Find out more about Tecala GPT

Tecala Triagr

Tecala Triagr allows you to automatically review, analyse, classify, and action your incoming emails, and then automate each one where it makes the most sense. This ensures email is handled in the most appropriate way, with improved efficiency and fewer errors.

Find out more about Tecala Triagr


Automate the ordinary and unleash the extraordinary

Tecala’s AI-powered solutions combine artificial human intelligence with discernment to perform complex automated actions, classifications, and predictions while managing ambiguous situations.

With each interaction, they introduce ever-increasing intelligence to your decision making, creating a world of unlimited possibilities where technology amplifies human potential.

Security is built into Tecala’s AI-powered solutions

Tecala is an ISO27001 Information Security Standard Accredited Managed Service Provider, giving us a strong heritage in providing Essential Eight cyber security consulting services to organisations in Australia, many of which operate in highly regulated environments. There is no leaking of confidential data, source code, or regulated information in any of our solutions.

Each solution is fully managed

The cost of developing Azure Open AI-powered solutions is prohibitive for many mid-size organisations, and the expertise and resources required difficult to source. Tecala removes these obstacles by providing delivering fully managed solutions that are set up and delivered by our team, as part of an ongoing services agreement.

For example, Tecala GPT delivers all the power of generative AI for a monthly subscription making a more affordable option to Microsoft 365 Copilot.

Deliver efficiencies, and super-power productivity

AI-powered solutions reduce costs by automating repetitive, predictable, and process-driven tasks, thus driving efficiencies and productivity.

Tecala Triagr automates email administration, an essential but highly repetitive and process-driven task. Tecala GPT delivers a curated interface between your people and your data, speeding up the process between ‘learning and discovery’ and ‘smart decision-making.’

Designed to deliver efficiency

Tecala’s AI-powered solutions, along with Microsoft 365 Copilot, are designed to streamline processes, automate tasks, and optimize workflows. The outcome you enjoy is increased operational efficiency and productivity.

Personalise your customer experience

Our solutions enable you to gain valuable insights to your customers’ behaviour, so you can develop personalised products, services, and experiences. We make it easier for your customer services teams anticipate customer needs, offer customised services, and ensure higher customer satisfaction and loyalty.

Confidence in the development process

Our solutions can be deployed within your existing Azure subscription with encryption of data at rest and your data privacy governed by Microsoft’s Responsible AI principles.

With our ISO27001 accreditation we ensure all our processes from our initial designs, systems, tooling, and processes meet the strictest international standards.

Decide which AI-powered solutions are right for your organisation

By embracing a client-centric approach, we partner with you to understand your unique business and needs, so our AI-powered solutions deliver the right outcomes.

We understand that most mid-sized enterprises need predictability and certainty in their budgeting and need to achieve a return on investment within a reasonable time frame.

Therefore, we focus on the opportunities for which the business need is highly compelling or the outcome promises the best ROI.

Request your Microsoft 365 Kick Starter Session.

Find out more about Tecala Triagr.

Find out more about Tecala GPT.



Tecala GPT – Combine the power of generative AI with your business data

Introducing Tecala GPT – our AI as a Service platform that enables the mid-market to embrace generative AI in a safe and secure way.



AI explained. All you need to know to start your AI journey.

In our digital-first world, we’re under considerable pressure to bring our business processes up to our customer’s highest expectations. Find out how Australian businesses are turning to automation to close the gap.


Case study

AI-powered automation speeds up NDIS claims process

Australia’s National Disability Insurance Scheme (NDIS) continues to transform the lives of more than half a million Australians with disabilities.

Frequently Asked Questions

What is AI, ML, and Generative AI?

  1. AI is the umbrella term for all systems that can simulate human-like cognitive functions. Machine Learning (ML) is a subset of AI.
  2. AI automates a computer’s ability to learn from data and improve the way it does things. Generative AI (GAI) is then a type of ML that specialises in generating content, such as text, images, video, and code in response to prompts.
  3. Tecala GPT, Tecala Triagr, Microsoft 365 Copilot are good examples generative AI solutions.

What are Language Models and how do they work?

  1. Large language models (LLMs) are a type of generative AI since they generate new combinations of text. They operate within vast neural networks that are trained on equally vast pools of data.
  2. This ‘data pool’ creates a virtual ‘font of learning’ allowing LLMs to be trained on large quantities of unlabelled text using self-supervised or semi-supervised learning. This is how they learn to understand and generate human-like text.
  3. Generative Pre-trained Transformer (GPT) is one series of LLMs, created by the company OpenAI. It’s been in development since 2018 and its most recent release is GPT-4 Turbo.
  4. Tecala GPT is a new service from Tecala, that enables mid-market organisations to embrace generative AI in a safe, secure, and cost-effective way. It works in a similar way to ChatGPT, allowing you to create your own interface between your users and and your organisation’s data.

What are some examples of intelligent automation solutions?

  1. Tecala GPT, Tecala Intelligent Accounts Payable, and our Mobile Solutions for Legal, Health and Safety, and Rescue are all good examples intelligent automation solutions.
  2. Tecala GPT is a new service from Tecala, that enables mid-market organisations to embrace generative AI in a safe, secure, and cost-effective way. It works in a similar way to ChatGPT, allowing you to create your own interface between your users and and your organisation’s data.
  3. Whereas other generative AI alternatives may just deliver responses to simple keyword searches, Tecala GPT is built around your organisation and industry-specific data, so it understands the context of your questions and responds in a style and tone you’re familiar with.
  4. Because Tecala GPT is built in your Azure environment, it adheres to Microsoft’s data privacy rules, which are governed by its ‘Responsible AI Principles’. And because it’s built, hosted, and managed by our team at Tecala, your data stays secure, protected, and confidential, and your organisation is safeguarded against data breaches.

What’s an example of a business process that can be automated?

  1. Email administration is great place to start for intelligent automation solutions in mid-market organisations.
  2. On a typical day, organisations can receive hundreds, if not thousands, of emails from customers and external stakeholders. Each one needs to be reviewed, analysed, classified, and actioned placing a huge administrative workload on your team.
  3. Tecala Triagr allows you to automatically analyse and classify every incoming email, and then automate categorisation and routing to predefined folders. By automating administration where it makes the most sense, we improve organisation and administration.