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Locally owned and managed IT support, available 24/7 from local experts you can trust.
We understand that people are the most powerful force for innovation and growth in any organisation.
Because your technology platform is the key enabler that allows them to work at their full potential, giving them the ongoing services and support they need is the most important thing we do.
As the No. 1 MSP for mid-market Australian companies, our focus is on making technology the most effective platform for empowering people. We aim to give your teams the most rewarding and empowering experiences from IT, so they can be the most productive, efficient and happy version of themselves every day.
It's for this reason that we own and manage our own Service Operations Centre, right here in Australia. Our managed IT support and service desk is operated by a local team of IT experts, who are always on hand to provide quick and effective resolutions to all your IT incidents.
By partnering with Tecala, your service desk will stay in lockstep with the rhythm of your business. Because we're fully ITIL compliant, our services span the entire IT service lifecycle. We'll highlight emerging trends and work with you to leverage opportunities that enhance service delivery, and continually drive IT to deliver business value.
As a team that seamlessly integrates with your own IT teams and broader operations, we deliver world-class IT service, the fastest response times in the industry, high-resolution numbers, and 24/7 availability.
Australian-owned and managed IT Support and Service Desk. 24/7 IT support from local experts that you can trust.
Australian-owned and managed IT Support and Service Desk. 24/7 IT support from local experts that you can trust.
Optimise your operations in the modern workplace. Application and device management as a service for your Australian organisation.
Optimise your operations in the modern workplace. Application and device management as a service for your Australian organisation.
Bring your IT infrastructure to life. With Tecala you can manage, modernise, and transform your IT infrastructure environment.
Bring your IT infrastructure to life. With Tecala you can manage, modernise, and transform your IT infrastructure environment.
Tecala is an award-winning Managed Service Provider (MSP) in Australia
Our managed IT support services can resolve issues faster and with better outcomes.
The fact of the matter is, that effective service desks are expensive to own and operate. And with the ongoing skills shortages that we’re experiencing in Australia, it’s becoming unrealistic to operate internally.
Rather than drowning in IT support queues and administration, Tecala’s IT service desk will operate in rhythm with your business, scaling up and down, depending on your requirements. This will enable you and your IT team to resolve issues sooner and enable your people to get on with the jobs they love doing.
When you partner with Tecala you connect your people and operations to our locally owned and managed Service Operations Centre. With faster response times and high-resolution rates giving you confidence, your end-user experiences are quality guaranteed. You’ll also be able to reduce your operating expenses as you outsource these essential services to us.
Our team will collaborate with yours to help diagnose persistent problems, recommend business process improvements, and ensure your IT services are continually optimised. Engaging with Tecala's managed IT support services results in better user experiences, speedier resolutions, and far greater consistency in the support that’s provided.
ITIL compliant
Tecala’s managed IT support services are ITIL compliant, covering the development and release of IT services, ongoing support through their operations, and continual service improvement.
Certainty and peace of mind
With our teams always on hand to deliver tailored, cost-effective operational support for your business, you have complete peace of mind that every aspect of IT in your organisation is taken care of.
Proactive, real-time Immediate response
We go beyond simple resolution to ensure you enjoy ongoing optimisation of your IT services. With local people on the end of a phone, responding to your requests and emails, and delivering a seamless extension of your services teams, you and your teams enjoy a consistent experience from your IT services.
Focus on your core business
Tecala delivers a 100% Australian-owned and located service desk and remote management solution, eliminating the need to invest in operational skills to keep abreast of new technologies.
The most cost-effective option
A service desk is expensive to own and operate. With Tecala's IT service desk outsourcing, you can reduce your operating expenses and gain confidence your end-user service experience is quality guaranteed.
Empower your people with consistent IT services
Supported by our Australia-based Service Operation Centre, which is owned and operated by Tecala, your people will always have a great experience from IT – no matter how complex or challenging your expectations are.
Insights to improve your business processes
Once you’ve deployed a sophisticated, ITIL-aligned process for incident management, we’ll go beyond simple tracking and support to provide the analytical data required to improve your business processes.
Proactive services and support
With Tecala on hand to extend your internal capabilities, new applications and services can be deployed faster. You can track, manage, and resolve all issues before they become business-disrupting events.
We use our Technology Capabilities Assessment to engage directly with you and your teams, to measure how well your existing ICT solutions, services and platforms are meeting your business objectives.
Once we fully understand your business dynamics, we’ll provide recommendations on the solutions and long-term strategies you need to ensure your people and business enjoy the very best experiences from your IT platforms, services and applications.
This white paper explains the importance of embracing a people-first approach to IT with a modern, dynamic and distributed workplace.
The 3 Game-Changing management and technology initiatives that will drive your continuous innovation and growth.
