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Intelligent Automation Services

Fully managed, secure, and scalable end-to-end intelligent automation services, including consulting, built for the mid-market.

Intelligent automation services with the freedom and flexibility to grow.

By delivering the right mix of business analysis, data analytics, business process automation, application integration and business process optimisation, our team provides end-to-end business intelligent automation services, including consulting.

Supported and augmented by our unified Managed IT, Cloud, Communications and Cyber Security services, Tecala’s Intelligent Automation as a Service is a fully integrated model that allows you to scale your automation as your business grows and evolves.

We provide assessments on your readiness for automation, along with intelligent automation consulting to guide you through the implementation, while our project management team works alongside you to ensure the right outcome.

Tecala’s intelligent automation services are delivered with support in Australia through our Service Operation Centre, where our local Managed IT Services teams specialise in managing and transforming your company’s ICT infrastructure operations.

With automation delivering the potential to drive performance, profitability, and growth in your organisation, Tecala’s back-end integration and automation, along with artificial intelligence, will provide your business with a scalable, end-to-end intelligent automation solution.

This is how we deliver on your specific business outcomes, while achieving measurable ROI.

Our Intelligent Automation Services

Automation-AI-ML-Header

Intelligent Automation Services
20th May

Artificial Intelligence and Machine Learning

Augment the potential of your people, and drive the productivity and profitability of your business, with AI and ML.

Artificial Intelligence and Machine Learning

Augment the potential of your people, and drive the productivity and profitability of your business, with AI and ML.

Marina-Smile

Intelligent Automation Services
9th May

Intelligent Backend Integration and Automation

Tecala’s Intelligent Backend Integration and Automation connects your disparate and siloed operations in your business.

Intelligent Backend Integration and Automation

Tecala’s Intelligent Backend Integration and Automation connects your disparate and siloed operations in your business.

Raji-Focus-Smile-v.2

Intelligent Automation Services
9th May

Robotic Process Automation

Tecala’s Robotic Process Automation (RPA) services offer our clients an effective way to streamline operations and reduce costs.

Robotic Process Automation

Tecala’s Robotic Process Automation (RPA) services offer our clients an effective way to streamline operations and reduce costs.

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business outcomes

Our Intelligent Automation as a Service (IAaaS) model ensures you achieve the right level of automation for your organisation.

Tecala’s IAaaS is delivered on an incremental, consumption-based model. We understand that most mid-sized enterprises need predictability and certainty in their budgeting, and they need to achieve a return on investment within a reasonable time frame.

Therefore, we focus on achievable projects first, for which the business case is deeply compelling.

Our IAaaS enables you to enjoy a relationship where all parties are invested in the future success and enablement of your business. Through intelligent automation consulting, we will continually optimise your services to ensure they continue to meet your objectives and deliver genuine business value. The people using your intelligent automation services will be supported on a daily basis through our Australian owned and operated Service Operations Centre.

Drive efficiency, performance and profitability
Accelerate productivity and reduce costs
Build resilience, increase control, and ensure business continuity
Deliver exceptional customer experiences
Generate competitive advantage

Drive efficiency, performance and profitability

Doing things smarter, faster, and better is the No.1 imperative for Australian businesses looking to thrive in the modern workplace environment. With resource shortages and talk of the great resignation, it is more important than ever to provide employees with greater job satisfaction.

Automating mundane, repetitive, and tedious tasks will not only provide efficiency and accuracy, but also help staff focus on more rewarding parts of their job. More can be achieved faster with existing staff, increasing profitability and performance.

Accelerate productivity and reduce costs

Our intelligent automation services are designed to augment human ‘thinking and doing’ in your organisation. We don’t remove jobs; we’re here to support your organisational change management processes so your people and your entire organisation can operate at optimal performance.

By automating process- and data-driven tasks, you allow your people to focus on doing the ‘productive human things’ that add real value.

Build resilience, increase control, and ensure business continuity

As companies remain alive to the risk to business continuity that disruption in an offshore location can represent, bringing work back home can be an economically viable alternative.

The use of intelligent automation can eliminate repetitive low-value tasks and processes formerly completed using human labour. This allows you to regain control of your operations and build business resilience.

Deliver exceptional customer experiences

Intelligent automation services allow you to develop deeper insight into your customer’s preferences and behaviours, while automating the ordering, processing and delivery of products and services.

This allows you to transform your business and your brand by delivering sophisticated, seamless, and truly enjoyable experiences to your customers. At a time when people are moving online, en masse, getting automation right is critical.

Generate competitive advantage

Back-end integration gives you structured accurate data, from which you can take actionable insights to make data-driven ‘smart’ decisions. This process of real-time learning leading to faster, smarter decision making gives your business a genuine competitive advantage.

Establish an intelligent business practice in your organisation.

Book your Automation Maturity Readiness Assessment

Business process automation is a long-term strategy. In a short 30-minute discussion, we’ll assess where you are on your journey and identify the key areas for intelligent automation services in your business that will streamline processes, drive efficiencies, and improve profitability.

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Why and how Intelligent Automation can benefit medium-sized businesses 

Many Australian businesses went through a real-life process stress test in the past year. Mistakes were made, so we share our assessment to ensure your automation journey is successful.

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Unleash twice the smarts to uplift your processes 

In our digital-first world, we’re under considerable pressure to bring our business processes up to our customer’s highest expectations. Find out how Australian businesses are turning to automation to close the gap.

Frequently Asked Questions

What is intelligent automation?

  1. Robotic Process Automation (RPA) is a way of automating repeatable, manual tasks or rules-based tasks into automated workflows. As such it’s an effective way to streamline operations and reduce costs.
  2. Intelligent automation uses artificial intelligence technologies, like machine learning and natural language processing, to streamline and scale decision making across an organisation. For this reason, it’s often called ‘cognitive automation’.
  3. At Tecala, our intelligent automation services are a combined solution in one integrated platform that can be tailored to meet the typical needs of a mid-sized business.

What is an example of an intelligent automation solution?

  1. Tecala’s Integration Platform as a Service (iPaaS) is a fully integrated solution that combines elements of our back-end integration and artificial intelligence technologies.
  2. The solution is managed by Tecala’s Managed Services teams, which operate out of our locally owned and operated SOCs, reducing the management and support overhead for customers. Hosted in Microsoft Azure, with some components hosted in Tecala datacentres where applicable, it’s a highly scalable, flexible, and sophisticated integration, orchestration and automation platform for customers.

What is an example of intelligent automation in business?

  1. The three areas in which we’re currently experiencing the most demand for intelligent automation services is in HR, marketing integration, and document management.
  2. Intelligent automation can help streamline the onboarding process by assessing the employee profile, sending the relevant information and pre-filled documents to the correct systems (payroll, identity management systems, HR systems). This notifies relevant personnel, reminding them to complete their respective tasks. A bot will also ensure that the future employee is sent the relevant documents and that this documentation is completed on time.
  3. For modern marketing teams, intelligent automation services are being used to streamline the integration between marketing platforms (like HubSpot) and CRM platforms (like Dynamics). This reduces the potential for duplication and the embarrassment of irrelevant ‘buyer journey’ communications being sent to the wrong people at the wrong time.
  4. One of the most repetitive, time-consuming, and laborious tasks in any financial or professional services business is preparing and processing hard copies of documents and images for digitisation. Using Computer Vision and Natural Language Processing algorithms (both forms of AI), you can ingest unstructured data to create structured data from which actionable insights can lead to smarter decision making.

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