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Devices-Applications

Application and Mobile Device Management

Optimise your operations in the modern workplace with unified endpoint management.

The most effective unified endpoint management service for your organisation

Tecala’s unified endpoint management services are designed to put you and your team in control of your application and mobile device management programmes.

With a more distributed workforce needing to access an ever-broadening range of devices and applications, it’s important to have an effective unified endpoint management system in place. This will enable your team to manage your applications, devices, and overall IT services much more efficiently.

Many of our clients don’t have the internal knowledge, capabilities, or capacity to keep IT in lockstep with the rate of innovation in the industry today. What they need is a well-managed service that provides them with the applications, devices and services they need, and the freedom and flexibility to scale these services up or down, depending on the rhythm of the business.

Tecala takes a Modern Management approach to this challenge. We’ll partner with you to implement strategies that will manage your endpoints in a consistent and unified way, with effective security built in as default.  

Leveraging the leading Endpoint Management Platforms, we maintain, manage, and deploy all your devices and applications. This service is delivered by our service and support staff in our Service Operations Centre, so you’re assured of a seamless, end-to-end, and perfectly coordinated experience.

Our Managed IT Services

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Managed Services
29th Sep

Managed IT Support and Service Desk

Australian-owned and managed IT Support and Service Desk. 24/7 IT support from local experts that you can trust.

Managed IT Support and Service Desk

Australian-owned and managed IT Support and Service Desk. 24/7 IT support from local experts that you can trust.

Devices-Applications

Managed Services
29th Sep

Application and Mobile Device Management

Optimise your operations in the modern workplace. Application and device management as a service for your Australian organisation.

Application and Mobile Device Management

Optimise your operations in the modern workplace. Application and device management as a service for your Australian organisation.

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Managed Services
29th Sep

IT Infrastructure Management

Bring your IT infrastructure to life. With Tecala you can manage, modernise, and transform your IT infrastructure environment.

IT Infrastructure Management

Bring your IT infrastructure to life. With Tecala you can manage, modernise, and transform your IT infrastructure environment.

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Tecala is an award-winning Managed Service Provider (MSP) in Australia

Effective unified endpoint management to ensure security throughout your organisation.

Tecala will manage your entire application and device ecosystem, from your in-office desktops to your mobile fleet. This includes managing your user profiles to ensure your teams can access their data and services regardless of location. It also ensures the integrity of your data by managing your restriction and certificate profiles.

With applications requiring continual updates and patching to ensure security and efficacy, we’ll deploy, configure, and protect your organisation-specific applications throughout all your devices to establish complete control of your IT services ecosystem.

In our Modern Management environment, this happens through automated enrolment and configuration, using a single identity, via Mobile Device Management (MDM) and associated modern tooling.

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Mobile Device Management
Application Management
Security built in as default
Managed Print Services

Mobile Device Management

Tecala’s unified Endpoint Management Platform ensures your fleet of desktops, laptops, thin clients, and smart mobile devices deliver a seamless consistent service, with Cyber Security built in as default.

Our Mobile Device Management service maintains the efficacy of your Microsoft 365 service across all your devices. We also manage your workstations, deliver service pack updates for your Windows and Mac OS environments, and provide full endpoint protection and ongoing support for all your users.

Application Management

Tecala’s Application Management service operates across the entire technology stack. Business applications require constant management and deep domain expertise across infrastructure and application stacks, so we make sure the operating system, databases, any middleware, and the application are managed and optimised.

Our Application Management service includes:

  • Remote access
  • Managed applications
  • Core applications
  • Specialised (non-core) applications

Better application management allows you to be more strategic with how your applications and data are used by the business.

Security built in as default

We integrate a Zero-Trust approach to security with our Modern Management application and device management services. This ensures all your people and their devices requesting authorisation to connect to your network or applications meet the appropriate security standards before they can log in. This ensures everyone in your organisation can only access resources that are appropriate to their level and associated permissions.

When this approach is successfully applied, employees enjoy high-performance experiences from technology, while being protected on the devices and systems they are logged into. And all this happens seamlessly, regardless of what they are doing, where they are doing it from, and what they’re working on.

Managed Print Services

Tecala’s Managed Print Services free up your IT team from an essential, yet highly burdensome, IT service. We’ll manage your printers, drivers, print queues, and the integration of all your print management software so you can run this service as efficiently and cost-effectively as possible.

As well as ensuring the security of the data you’ll use throughout your printing infrastructure, our Managed Print Services also enable you to keep up to date with devices and software, reduce your capital costs, consolidate your redundant devices, and ensure your workflows are as efficient as possible.

BUSINESS OUTCOMES

The best IT lifecycle management from the #1 Mid-Market MSP in Australia

Because you’re managing a more distributed workforce, being able to deploy, manage and protect the devices and applications your team rely on is essential. Rather than this becoming a huge cost and management burden, Tecala’s Managed Services team will optimise your application and device ecosystem, without the capital and expense of installing and managing your own internal operations.

Extend your reach to optimise end-user experiences

We partner with you and your team, so you maintain a firm grip on application deployment, including ubiquitous endpoint management tooling. Our service is tailored to meet your specific needs. Enabling the IT management team to coordinate remotely will save the team many hours of administration, and vastly improve the individual end user experiences.

Effective and unified endpoint management

Supported by our Australia-based Service Operation Centre, that is owned and operated by Tecala, your diverse portfolio of devices, applications, operating systems, and security protocols are all actively managed and optimised.

Proactive and pre-emptive

With the right management and policies, you can often avoid endpoint security problems before they appear or impact your business.
Our Mobile Device Management (MDM) service protects all the devices being used by your team, to ensure they remain connected and high functioning.

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Empowered people enjoying great experiences

Your people enjoy a consistent and seamless experience with their applications and devices. Deployments are managed effectively, and updates taken care of in the background.

Security by default

Our multi-pronged, leading cyber security strategy adopts a Zero Trust mindset across the board. Endpoint detection and response (EDR) and extended detection and response (XDR) are also delivered, along with human-empowered managed threat hunting and intelligence.

Onsite support when you need it

In addition to remote support and an online ICT service desk, our managed IT support services capability can easily extend to your onsite locations.

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Book a Technology Capability Assessment

Why you shouldn’t miss this session

We use our Technology Capabilities Assessment to engage directly with you and your teams, to measure how well your existing ICT solutions, services and platforms are meeting your business objectives.

Once we fully understand your business dynamics we’ll provide recommendations on the solutions and long-term strategies you need to ensure your people and business enjoy the very best experiences from your IT platforms, services and applications.

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white paper

The 8 essential elements of the Modern Workplace

This white paper explains the importance of embracing a people-first approach to IT with a modern, dynamic and distributed workplace.

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blog

Why your IT platform is essential to your growth strategy: What the investors are looking for

The 3 Game-Changing management and technology initiatives that will drive your continuous innovation and growth.

Frequently Asked Questions

Why is Modern Management important in device and applications management?

  1. The issues and challenges relating to scaling applications and edge deployments are multi-layered and complex. For example, ensuring an application delivers the best possible experience to end-users might mean running that application in a location close to end users, while managing local infrastructure costs. The complexity of these challenges can be overwhelming, so engaging the expertise of a Managed Services Provider to coordinate your application deployment management might be the best approach for your business.
  2. Before the pandemic, the level of MDM uptake was driven by the technological maturity and capability of the organisation. But the application of MDM soared during the pandemic because it enabled IT managers to manage all devices, not just mobile devices, and regain the control they were losing through the BYOD and Work from Home movement.

How does Tecala integrate security into mobile device and application management?

  1. Your endpoint ecosystem is made up of a diverse portfolio of devices, operating systems, software applications and security tools. This ecosystem is constantly changing, with new devices, OS upgrades, application patches and security updates happening almost daily. 
  2. Tecala’s Endpoint Protection and User Security services are delivered by our Managed IT Security team. Our experts will create a secure environment for your business, in which you have complete control and confidence in the integrity of your data and the efficacy of your security systems, procedures, and protocols.

OUR CLIENTS

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